Team Chat for NDIS Providers | Astalty - Astalty
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Team Chat

Team Chat Built Into Astalty

Message Support Workers, office staff and whole teams from the same place you roster them. No more personal numbers, scattered WhatsApp groups or guessing who has read the update.

1,400+ NDIS businesses have saved hundreds of hours each week with Astalty.

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Scattered WhatsApp, SMS and email threads replaced by one Astalty chat list

One place for every team conversation

Most providers run their team on a mix of WhatsApp groups, texts and emails. Participant details end up on personal phones and nobody knows who has seen what. Astalty Chat keeps every conversation inside the system your team already uses for shifts and notes, on the web and in the Support Worker App.

Let's show you how

Direct Messages and Group Chats

Start a one-on-one chat or bring a whole team into a group in a couple of clicks.

Direct and Group Tabs

All, Direct and Groups tabs keep one-on-one messages separate from team channels.

Message a Whole User Group

Start a chat with an entire user group, like office staff or a house team, in one step.

Reply to a Specific Message

Quote the exact message you are answering so busy threads stay easy to follow.

Group Photos

Give each group chat its own photo so it is easy to spot at a glance.

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Announcements Your Team Can't Miss

Share the updates that matter in channels built for announcements, and see exactly who has read them.

Read-Only Announcement Channels

Only the people you choose can post, so important updates do not get buried in chatter.

Posts That Need Approval

For specific channels, staff can submit posts for approval before they go live.

Read Receipts

See who has read a message and who still has not.

Polls

Run a quick poll in any chat instead of chasing people for answers one by one.

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Know Who's Available Before You Message

Chat status shows when someone is away, busy or on approved leave, so messages go to the right person.

Chat Status

Set an emoji, a message and a time for it to clear automatically.

Leave-Aware Messaging

Anyone messaging a staff member on approved leave sees it before they hit send.

Pin and Mute

Pin the chats you use most and mute the ones you do not need pinging you.

Archive Old Chats

Archive finished conversations to keep your list tidy without losing the history.

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Stays Under Your Control

Chat is part of Astalty, so your permissions and your conversations stay with your organisation, not on personal phones.

Chat Permissions

Set who can use chat by role, with exceptions for individual users.

Hide System Messages

Choose which automatic notices, like members being added or removed, your team sees.

Drafts Save Automatically

Switching chats, refreshing or a failed send no longer loses a half-written message.

Desktop Notifications

Pop-ups, sounds and an unread tab count so office staff do not miss a message.

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Complete Solution

Works With Your Whole Workflow

Team Chat is just one part. See how it connects with the rest of your operations.

Support Worker App

Support Worker App

Rosters, clock in and out, case notes and chat in one app your Support Workers already carry.

Supported Independent Living

Supported Independent Living

Run 24/7 houses with roster templates, sleepovers, house information and a group chat for every house.

Notifications

Notifications

Automatic alerts for expiring documents, overdue notes, incidents and more, sent to the right people.

Don't just take our word for it

See What Other Business Owners Are Saying

Laurel left

4.9 out of 5.0

Trusted by 1,400+ NDIS businesses

Laurel right

"Astalty seamlessly connects invoicing & rostering, eliminating billing mismatches and protecting our cash flow."

Matthew Saxen

Matthew Saxen

Hearts in Action

"Incredible, what can I say? Where do I start? This platform has completely changed the way we run. Astalty has streamlined everything."

Natalie Tobin

Natalie Tobin

"Astalty is incredibly easy to use and probably the best platform for Support Coordinators as everything is built around tasks."

Andrew McCully

Andrew McCully

"We run a care company. I don't expect my staff to be brilliant at using tech. Astalty mitigated that issue. It was very easy to use and extremely easy for the team and rostering!"

Joshua

Joshua

Weya support services

"Brandyn shares how Astalty rescued Hype Disability Support Services from admin overload."

Brandyn Bourke

Brandyn Bourke

Hype Disability Support Services

"A fabulous, no nonsense, easy to use CRM for all of our Support Coordination and recovery coaching needs."

Yvonne A

Yvonne A

"This system is amazing - it is a great price, the developers are open and willing to chat and provide help, and it was so easy to set up and learn."

Elizabeth Hickey

Elizabeth Hickey

"Tamara Hayes sits down to discuss Positive Empowerments experience using Astalty."

Tamara Hayes

Tamara Hayes

Positive Empowerments

Astalty reviews on Capterra

Questions

Frequently Asked Questions

Still have questions? Chat with our team.

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