In our customers' own words

"I am a Support Coordinator and I have used other platforms but Astalty is the best by far! It is reliable and convenient and allows us to keep all of our notes, billing and reporting all in one place. I love that it has alerts and reminders and that as a small business, we can use it as a team. "

"A solid CRM for NDIS providers I've been using Astalty for my Support Coordination business and it's made a noticeable difference to how I manage my workload. Having participant information, case notes, tasks and documents all in one place saves a lot of time compared to using multiple systems. The support team has also been responsive whenever I've had questions or suggestions. There are still a few features I'd love to see, particularly around invoicing, bookkeeping integration, and some additional reporting options. If those continue to develop, it would easily be a five-star product for me. Overall, it's a solid platform that's clearly improving over time, and I'm happy to recommend it."

"Outstanding platform that makes daily support work effortless Using Astalty has completely transformed how I manage my daily workload as a support worker. The platform is incredibly reliable, starting with a fast, seamless login process that never gives you any trouble. The built-in features are exactly what frontline workers actually need: the smart clock-in and clock-out reminders ensure I never forget to log a shift, and the automated KM calculator takes all the headache out of travel logs by calculating distances instantly from odometer readings. Managing schedules and confirming shift availability is entirely stress-free. If there is one small area for improvement, it is that the scheduling module leans slightly toward logging when you are unavailable; it would be even more straightforward if it simply asked directly for your available hours instead. Overall, the user experience is top-tier. It keeps everything organised in one central portal, cuts down on hours of manual admin tasks, and lets me focus my energy where it matters most, which is delivering great care to my clients."

"Astalty - Excellent for Support Coordination In my role as NDIS specialist support coordinator & team leader, I have found Astalty is easy to use and intuitive. I find it easy to teach to new users and it enables providers to keep all records and documents in one system that can be accessed by other team members when required, rather than on personal desktops. I like the reports that give an easy overview of the team's billables, missing records, etc. I like the funding tracking, which is critical. There have been a few glitches where Astaly has reflected the wrong funding amount, but this has been limited. Overall, it has been an excellent product, much better than Lumary and other systems I have used. I have found their customer service to also be quick and responsive."

"Love Astalty , we have used other CRM systems but everything in Astalty is so user friendly, great customer service and response times"

"The ultimate software for independent NDIS Support Coordinators! What I love most about Astalty is how much time it saves me on back-of-house admin and compliance. The time-tracking and billing functions are incredibly smooth, making it easy to capture every single billable minute accurately. Managing multiple client funding buckets, tracking goals, and generating clean progress reports is entirely stress-free. It’s clearly been designed by people who truly understand the daily realities and pressures of NDIS support coordination. "

"Great NDIS program for allocation tracking. Overall a great program that takes feedback to improve constantly, which is good for our specific needs. I would recommend this website for ease of access and the fact that the team is very responsive and always is improving things. Astalty is very user friendly and contains lots of features that makes Participant management easy. Funding allocation tracking especially is a very valued feature. The team is also very responsive to feedback and suggestions, and are quick to fix bugs when they pop up."

"Astalty is great! 9/10, Would recommend to other providers. It has made a lot of Support Coordination very streamlined from a data and invoicing perspective. Easy to use, very clean interface. Very responsive to feedback and quick to update to accommodate NDIS changes. "

"Astalty has made workflow easier and cut my invoicing time down to nothing. Once set up and all details are entered it makes invoicing, reporting and general case management quick and easy. Highly recommend."

"Great program for ease of use. Makes keeping on track for billable hours easy and case notes are easy to find and create with being able to drop email thread and attachments in. Strong task management task board, case notes and billable hours KPI visual to keep on track for ease of billable hours Easy data imports"

"Highly recommend. Very positive. Case noting, invoicing, participant profiles all very well set up and easy to use. Makes work day flow. Ease of use particularly invoicing. This has saved me hours every week. I love how Astalty prepopulates participant details into templates for reports. Also the referral system makes onboarding new referrals quick and easy. "

"We have used asalty for many years with our Support Coordination Business and think its great and a big time saver. SC completes easy-read shift notes and invoicing-related documentation to support clear record keeping, accurate billing, and easy reference for participant supports. "

"Fantastic - Reliable NDIS Platform. Overall, Astalty is a solid and functional platform for NDIS providers, offering good value for money and helpful core features. The system is extremely easy to use for day-to-day tasks such as managing client information and service delivery Responsive customer support team. Easy to learn and navigate for everyday use Centralised client information, making case management more efficient Helpful for managing NDIS compliance and documentation Good value for money compared to other systems Responsive customer support team."

"Brilliant NDIS Provider Solution. Incredibly positive. Any questions I have had have usually been answered by their training videos and guides, and anything that wasn't they are very good at getting back to you and explaining. Astalty houses all the features for a comprehensive NDIS provider service, from client information to invoicing. The ability to export reports saves participants time and funding, and the customer support action requests very efficiently. "

"Great program. Astalty has been easy to use, navigate and transition too, making it really user friendly, small thoughtful add ons such as ease of copying text etc. makes it a really efficient program to use. "

"Excellent Support Coordination Platform. Astalty is a great system to use as a Support Coordinator. It is a very user- friendly system that saves significant amount of time by keeping case notes and billing in one convenient place. The NDIS report templates are particularly helpful, as they are easy to access, download, and come with pre-filled information, making report writing much more efficient. I find the KPI tracking feature extremely useful. The graphic display of billed hours provides a clear and easy-to-understand overview of daily performance."

"Overall really good. I really like it. While there are a few things I would change, the overall functionality is great. I would recommend. It is good value for money and easy to use. Some pros are: Having everything you need in one place. Being able to make templates. Tracking utilisation of a participants funds when work has been completed. That when you click on information (e.g. NDIS number, addresses) it automatically copies it - so you can quickly transfer information."

"Quick and easy. Very understanding and basic and overall easy to access and for understanding the layout is to setup. Quick and easy to use. easy to login into great idea for first time users. really basic on information."

"The onboarding process was straightforward, and the support team has been responsive and knowledgeable whenever assistance was needed. Astalty has been a fantastic platform for managing NDIS operations. The system is intuitive, easy to navigate, and brings together scheduling, participant management, invoicing, compliance, and reporting in one place. "

"Highly Recommended for NDIS Providers. Overall, our experience with Astalty has been very positive. It's a user-friendly platform that has helped streamline our service delivery & support coordination, reduce admin time, and keep our team organised. The scheduling system works well, and the support team is always quick to assist when needed. It has become an important tool in our day-to-day operations and continues to improve with regular updates and user feedback. Astalty has been a great platform for our team. The scheduling system makes managing service delivery simple and keeps everything organised. The support team is also fantastic, always quick to respond and helpful whenever we have questions. Overall, it's an easy-to-use system that has made our day-to-day operations much more efficient. ⭐⭐⭐⭐⭐"

"Excellent Customer Service The customer service at Astalty is second-to-none. The team are responsive, provide tailored solutions, and are always seeking to improve the platform. The system is super user friendly, and the in-built compliance features make our day-to-day lives so much easier. "

"Thankyou Astalty! Astalty is easy to use and allows me to effectively support participants. There are a lot of useful functions that I haven't seen on other platforms."

"Easy to use and great for staying organised. I’ve had a really good experience using Astalty. It’s very easy to configure and use compared to the previous software I was using for Support Coordination. It helps me stay organised, manage participants, and keep on top of my daily workload without overcomplicating things. "

"Astalty: The Business Sidekick We Didn't Know We Needed. Our overall experience with Astalty has been very positive. The platform has helped streamline our processes, improve organization, and save time across multiple areas of the business. It's easy to use, reliable, and supported by a responsive team that genuinely values customer feedback. The combination of strong functionality, useful reporting, effective client management, and dependable reminders has made Astalty an important part of our day-to-day operations. Overall, it has exceeded our expectations and continues to provide excellent value for our business. Astalty has been an excellent addition to our business, delivering outstanding value for money with a comprehensive feature set at a competitive price. The platform is easy to use, with an intuitive interface that makes daily tasks simple and efficient. Customer support is responsive, knowledgeable, and always willing to help. Reporting tools provide clear, useful insights, while client information is well organized and easy to access. The system is reliable, with very few bugs or issues, and any concerns are addressed quickly. The calendar and reminder features help keep our team organized and on track. Highly recommended."

"Best Support Coordinator system. Astalty has made my job as a Support Coordinator easier and more efficient. The system is intuitive, straightforward to use, and requires minimal training, allowing me to work more productively from day one. Astalty makes my job as a Support Coordinator easier and quicker. The system is very easy to learn and straight forward to use."

"Support Coordinator Experience - Sole Trader. Excellent overall experience. I like that when I reach out for support, they respond quickly and really try to understand what I am trying to achieve. Astalty can be as simple or as intricate as you want it to be. It is user friendly and intuitive and the support is excellent - both the FAQ's and videos and the very quick customer service. They listen when you suggest something that will be useful to add. It really is an all in one package for support coordination and it makes my role easier. It is easy to add employees or contractors to and it supports the back end of my business with integration to Xero. Excellent investment and great value for money. "

"All-Rounder Software! Great overall experience and highly recommend to any users looking for software. My go to for all client management tasks, case notes and storing files appropriately. Easy to use and great for storing client information. Billing is quick and easy and links to Xero. Great support when any issues have presented. Helps me keep on track with progress for my clients and ensure that check-ins or plan reviews are planned more efficiently. "

"Early adopter. The customer service has always been excellent, they always make sure before rolling it out a new feature, it's tried and tested. They've always continued to evolve along with the ndis, helping me keep my business running smoothly. "

"Powerful App That Has Saved Me Time. I spent a couple of weeks searching for the right app, and Astalty was the best fit I found. The functionality is great, with many small features that are genuinely helpful. As a small business starting out, the free trial was useful and led me to purchase a subscription. It has allowed me to stop using several separate apps and has reduced a lot of wasted time. Astalty includes most of the features I was looking for in one platform. My favourite feature is the ability to auto-fill documents with participant, provider and plan details, including my own Word documents using placeholders. Compared with Akuety, Astalty feels much more advanced and better suited to how I work."

"Easy to use system, easy to use Digital service agreements and e-signatures Task boards and reminders are great to keep up to date with clients. I like that it is built specifically for NDIS providers. Easy of use for CRM Participant/client management and supports Support coordination workflows."

"Reliable and Efficient Workflow Management Solution I've had a positive experience and found Astalty to be reliable and efficient for managing participant and business compliance. Astalty was a new platform for me, and I have found the program streamlined for workflows and centralising data. I can easily assign tasks, track progress and keep everything organised in one place."

"Easy to use, I love that I can make a task at any time for any participant and don't have to go to their file first. I love that I can generate NDIS forms with all the participants names and mine already pre-filled. I love how easy I can copy information and can copy the NDIS nr from my overview for any participant. The only thing I would like, or haven't found yet is how to put my participants in alphabetical order. I also have not checked the help info yet, which is very extensive. Would recommend Astalty for any SC. for sure."

"Astalty is amazing and saves so much work in the background. As a Support Coordinator it a truly valuable resource."

"We used to use a different program and then I took a gamble on Astalty. What a difference this has made. The support team are amazing and all requests made to them for improvements seem to be taken on board. A delight to work with and so very easy to keep track of things for participants."

"So far so good."

"Hello it certainly a lot easier still finding my way"

"We used a different software before which was fine for our support worker team but was not user friendly for our Support Coordinators. Astalty really makes the difference for coordination."

"I have recently opened my own business and i am using Astalty to manage my workload and financials. I love the integrations and it cuts my workload down to minimal so i can focus on supporting my participants. Previous work location had Astalty but only Professional but i chose the Premium and i love it. Great work Astalty and team and thank you for making my work life easier."

"As an NDIS support coordinator for almost 4 years now, I can attest to the simplicity and ease of the Astalty CRM platform. The updates, notifications/reminders, budgeting tool have made it easier to organise caseloads."

"Astalty is a good program to help with budgeting and keeping on track of clients contacts."

"Amazing system for support coordinators. All the tools we have been missing in one place. The ability to track and update funding makes life so much easier, as does the days since last contact tab. I would highly recommend Astalty!"

"I've used and trialed many different systems overtime. Astalty is one of those systems I wish i had found earlier on. Unbelievably easy to use, intuitive, and just works from the get go. I've managed to set the system up for my agency without having even opened a user guide. "

"As the owner of Blooms Disability Services, I can honestly say we have tried so many different rostering and management systems, and nothing compares to Astalty. It genuinely makes owning and running a disability provider so much easier. The template feature alone is a game changer, and having the NDIS Pricing Guide already integrated saves so much time and stress. There are so many features available, and I feel like I’m only just getting started with everything it can do. Astalty has made transitioning participants, onboarding new employees, and managing compliance far more streamlined and efficient. Thank you for creating a system that truly supports providers while also improving the experience for participants and staff."

"As a small business owner, I would just like to say how impressed I am with Astalty, especially how user-friendly it is. I’ve used many CRM systems during my work career and this is one of the best. The support from the Astalty team also is fantastic, very responsive and friendly - thanks so much!"

"The Easiest software that I have been able to use. Step by step instructions and I can't wait to try all the new features. Used this as part of a business and as a sole trader and I can't fault it. Only way it could be easier is if it filled itself in!"

"Astalty is incredibly easy to use, with a well-designed workflow, Links to Xero well."

"I work at two different companies, that use different programs. I find that Astalty is far superior, for its ease of use. The way it is laid out makes it all really easy and efficient. I will be trying to get the other company to use Astalty as well."

"Best software for support coordinators. It has everything you need, is incredibly easy to use, and the customer service is very good so far. I recommend doing the free trial, you won't want to switch back to any other software once you experience Astalty!"

"I love using Astalty, it makes everything more streamline and makes it easier to access the information needed and invoicing is now a breeze."

"Astalty is by far the best program I have used as a support coordinator. It has everything to make my job easier, and when I think of something that I need, I can contact the local team and they will more often than not be able to create the functionality. They also have weekly training sessions which are fantastic. The integration with Xero and Docusign is awesome too. I cannot recommend Astalty enough."

"Outstanding Service and Exceptional Team! Astalty has been an absolute standout to work with. From my first interaction, the team demonstrated professionalism, clear communication, and genuine care. Their attention to detail, efficiency, and commitment to achieving great outcomes made the entire process smooth and stress-free. What sets Astalty apart is their ability to combine strong technical knowledge with a personal, client-centred approach. They take the time to understand individual needs and deliver results that truly align with goals and expectations. It’s rare to find a team that’s this responsive, reliable, and passionate about what they do. I wouldn’t hesitate to recommend Astalty to anyone looking for quality, integrity, and genuine support. — Desiree M."

"Love Astalty. I have used many different platforms in my S/C role, Astalty is by far the most used friendly."

"Streamline fast software which I've only seen grow and grow into even better software!!!"

"Astalty has assisted me to streamline the way my business operates as well as saves me money not using alternative platforms. Oliver Martin, Moving Clouds"

"Amazing system, so user-friendly. Any questions get resolved quickly. Billing also made so much more simpler and sync to xero amazing."

"I'm loving the platform, it has everything i require and keeps all my records in one place."

"Started using ASALTY a fortnight ago, excellent system for Support Coordination"

"This is the best program highly recommended for support coordinators and support workers!! It does everything you need !"

"I have been trialing Astalty to use in my Support coordination business. I have been really impressed with what Astalty can do and the support from the team with training and emails. I am going to be signing up for the software and I am really excited to begin using it. Elizabeth Schroeter Access Connect & Support"

"I have just signed up to Astalty and I love it. I have used 3 other CRM's for support coordination and NONE compare to it. The features are innovative, and I can see that the Team and willing to evolve quickly in a changing space. Love it! Highly recommend!"

"I will be honest, I hesitated in starting, but once I had it set up, I was totally amazed with this program. I know that I have only just started and there are so many great functions. I will get to use them. Thank you for creating such a great program!!!"

"You are honestly the best. Is there anyway you can have one of those little things and the end of our Password so we can disguise what we have typed?"

"Astalty is so easy to use its a breeze to work with I would recommend it to anyone any level of support coordination from beginners to experienced"

"I am slowly learning how best to use this program and I feel that once I do, it will be great. I am told the program is second to none....keep up the good work."

""Astalty has honestly made my day-to-day so much easier as a support coordinator. The tools help me stay on track, get things done quicker, and find the info I need without the hassle. It’s like having a little extra support in my corner every day.""

"(Written on behalf of Tara Sayer Support Services) - I've found Astalty really easy to adapt to, and it's been a boon for my business. It feels as though someone was looking over my shoulder at what I used to do for hours every week, and created a program to make elements of my working week now to be much, much quicker. It's great."

"I'm very pleased I've been working with Astalty for our organisation for 2 years now. It's comprehensive in all required weekly tasks and makes my core work easier. Thanks so much for this program for UCS. ⭐⭐⭐⭐⭐"

"Astalty has been paramount to supporting me in my role as a support coordinator. The system is very user friendly and the support team respond to any request very promptly. I would recommend this program to any organisation in a support role."

"I love Astalty. It has made running my Support Coordination so much easy. I also love the calendar as it keeps my team accountable. Invoicing is also so much easier then other software."

"We are a small NDIS Support Coordination organisation and have been using Astalty for a year. All our staff are extremely happy with both the system and available functions. It supports our processes well and requires very little training to implement. We also utilise easy and on-demand instruction videos and prompt customer service replies."

"The best software."

"I am a new user to Astalty, but find the program easy to navigate and use. Love that it is specifically made for NDIS service providers, I am a support coordinator, and it certainly captures all the information that I require in a user friendly way at my fingertips ,at a very reasonable price too. Well done!"

"After trying several systems, Astalty has proven to be the best by far for my Support Coordination business! The support they provide is truly second to none – their response time and knowledge are outstanding. I love how perfectly Astalty caters to my specific needs, offering everything I require without unnecessary features, unlike many generalized or profession-specific alternatives. Plus, their affordability is remarkable, especially considering the exceptional value and comprehensive features I receive compared to other systems. I'm incredibly happy I made the switch to Astalty!"

"Astalty has changed the way I work for the better. Having everything in one place, case notes, invoicing, keeping track of billable hours. Even being able to have every bit of information on client profiles is perfect! Super Happy that I choose Astalty software to work with. Highly recommend it to every Support Coordinator!"

"We have been working with Astalty for just 8 weeks and it has already become a game changer in the office protocols and lightened the load of all considerably. It takes some time to get all your information integrated, but once you have, it's the GOAT for daily monitoring and meeting engagement. I honestly don't know what took us so long to make the change but I'm very glad that we did. The multi faceted nature of Astalty has eliminated the need to monitor information in several locations and this is so appreciated, especially at the end of the day. Love it."

"brilliant, has been a massive time saver. takes a bit to get use to but has been making our job easier every day "

"Astalty saved me hours with billing alone- what use to take me 2-3 hours every fortnight using excel, now takes me about 10 minutes. I particularly appreciated the support guide, the phone/email support, and the free 1:1 for more trickier issues when first finding my way around the software. This software has everything you need to operate a COS business-to track spending, budget a client's plan, store important documents with the ability to set reminders for service agreements, client plans and other documents that require regular review etc. Progress notes are all in one place and I can attach a document to a progress note. The search feature makes it easy to find documents. I skipped the free version and went straight to premium for the document generation (it pre-fills agreements, client plans and NDIS templates) and e-signature software."

"I have been using this software for 18 months , great service , well priced and plenty of support features. Keeps staying up to date with new templates and concepts. Has made running my business alot smoother"

"Astalty is a well-structured and user-friendly platform. It is navigated with ease by my most non-Tech Savvy team members and comprehensively achieves a high standard of documentation and record keeping criterion required by NDIA. "

"A brilliant and highly intuitive tool that has made my work life so much more manageable."

"Being a Support Coordinator, this platform has made my job much less complex, saving time and enabling me a workflow that keeps me on track. It is also quite a simple platform to learn giving you all the resources to support you on the job including videos you can use anytime, and with the package I selected provides email support to help if I ever get stuck. It's been fantastic and the team are so approachable and provide quick efficient service. Highly recommend!!!"

"Astalty is the definition of working smarter not harder."

"Astalty has been amazing. It is well thought out for Support Coordinators, the support service is amazing and I'm loving the updates as they come."

"After making the switch Jonathon and his team continue to be quick to reply with questions and offer detailed solutions with crafted videos and images showing how its done."

"I have used other softwares while working for other organisations and wanted to trial Astalty when I started my own business. I must say Astalty is an absolute WINNER !! Very easy to use and helps me stay efficient and productive. I am a convert and now have a PRO version of the software for my team :-)"

"I have only been using Astalty for a month, but so far it has been great. it is very user friendly, it meets my needs a Support Coordination service provider and it will support my business to grow."

"Astalty is a fantastic platform where I can keep all my client management records, generate invoices, create NDIS forms and reports beautifully integrated into my client base, utilise a calendar and having all that information stored securely.Jonathon and his team are incredibly responsive when it comes to answering questions and solving issues AND they provide regular free training on a range of NDIS issues not just Astalty. I'm so glad that I joined up to the Astalty community it just makes my life as a very small support coordination business so much easier."

"Absolutely love Astalty to meet our business needs. I have have used this system in my role as Support Coordinator as well as Allied Health. I love the ease of use and all the features it has to offer. Highly recommend!!"

"Love this Program, It's simple to use but packed with great features & it just keeps improving. Great user guide, just in case you do get stack and also Astalty live training online now. I haven't made it to as many sessions as I'd have liked but this is a fantastic support.Love it.Thanks to Jonathon 7 the team,Narelle"

"As a Support Coordinator, I have used a number of different CRMs - however Astalty is by far the best. It makes record keeping, invoicing and reporting that much easier!"

"Easy to navigate, fast IT assistance, Very responsive to enquires."

"Really enjoying Astalty so far! Simple UX design, lots of support offered and easy to understand tutorials. It's already saved me heaps of time (and headaches)."

"I've been using Astalty since starting my business (Chameleon Psychosocial Recovery) at the start of this year and have only had positive experiences. As a platform it is very user friendly and aligns perfectly with what I need to use it for. I still haven't even explored some of the more recent features, which I'm excited to do as my business grows!"

"I find the program easy to navigate and love the features and support team."

"Astalty is very straight forward to use coming from an organsational specific CRM. It's intuitive nature really assists the data and does not slow down the process when you're busy! Much appreciated!"

"This has been great for SC work. Looks like it is expanding it's uses, I'm looking forward to seeing it's future capabilities with providing other NDIS services."

"An excellent data base for NDIS Support Coordinators. The crew at Astalty really know their stuff, and are always looking at ways to improve the service. They are responsive and well informed. Alstalty is everything a support coordinator needs to keep tabs on budgets, case-noting, reminders, and much more. In the end, it's the NDIS participant who benefits. Astalty is designed by Support Coordinators for Support Coordinators."

"Astalty is a simple to use and effective platform for completing all of the daily requirements as a Support Coordinator. Astalty manages to keep all of the relevant information, documentation and case-notes all in one place without over-complicating things. The team at Astalty are always quick to respond whenever there are any questions that need answering or when support is needed. I can't recommend Astalty highly enough!"

"Astalty has been a very useful tool to use as a Support Coordinator. It allows for ease of client management, task tracking, and case noting."

"I was told about Astalty by a friend So I tried it out and I've been with them for several months and purchased the full subscription. I do all my admin in the evening and whenever I need help I email and I get a quick response even during the day if I want to know something I can ring and my phone calls return pretty quickly. Nothing's too small or large trust me I've asked plenty of questions And I'm always happy with the results. and if I want to look up the help myself there's a tab on the top left where you can access all the information you need. so why not check it out you have 14 days for free! What I love most is that it pairs up with Xero And the invoices are so easy to reconcile....Astalty team are awesome and their communication and feedback is quick and very helpful."

"Astalty is an incredible tool for Support Coordination. Our team appreciates the consistent updates and advancements that are provided to improve processes and increase effective time mangement, the incredible response time and the features are a serious game changer in the daily function and compliance within our roles. Thank you to the whole team!"

"Our company recently moved over to Astalty from another CRM. The experience has been great! Astalty has been open to our feedback and also modified a few things to support our company better. So far it has been a great experience, I couldn't recommend them more highly!"

"I've had a fantastic experience with Astalty. The system is by far the best I have used – easy to navigate, with all processes and information readily accessible in one location. Having all client resources in one place makes things so much more efficient. They've made sure every step of the process was smooth and stress-free. I especially appreciate their attention to detail and the personalised approach they take to meet the needs of clients. I highly recommend Astalty to anyone looking for reliable and friendly service. Keep up the great work!"

"Absolutely awesome software! And I am not a tech head! They are always available to answer my questions at any time and they have an automated invoicing function. They are always looking at improving and coming up with functions to make our lives easier. Saves me hours! Astalty, I am so glad I found you!"

"Brilliant program!! Independent, small, medium or large businesses - you cant go wrong. Works seamlessly with Xero and has everything we need and more."

"Streamlines my entire work week and makes it easier to keep on top of tasks that I have done and everything else that needs to be done. Being able to have everything in the one place leaves me more time to do the important work of Support Coordination and less time trying to find files or documents, because its all there.Customer service is 2nd to none. The team at Astalty are always there to help (mainly when I've done something wrong!!). Weekly training sessions are very helpful.100% would recommend :)"

"Incredible software that has been developed by people who've worked in the industry. I absolutely couldn't run my business without it. The support has been top tier, with quick responses and assistance."

"Great Software with a great support team that is extremely easy to contact and get help through. I definitely would recommend this software to anyone."

"Astalty is great platform from the ground up. Makes the job of so much easier, streamlined and organised. Highly recommend"

"Intuitive, simple, affordable and reliable software. The team is very helpful when you need assistance, I would highly recommend to any support coordinator."

"Astalty is amazing, we only started using it a few weeks ago, it is so simple to use and easy to find information if I'm not sure what to do. We are so happy to have found Astalty."

"As an independent provider I would strongly recommend Astalty. I have used various CRM systems and Astalty is superior in terms of functionality and ease of use. A big plus is their customer service and support. All my issues are sorted within 24 hours with professional and clear communication. It's by far the best software I have seen in the NDIA space."

"Astalty is our 3rd CRM as Support Coordinators, and hands down beats all the others, in functionality, responsiveness to feedback/suggestions for improvements, and cost! It has streamlined so many of our processes, saving us valuable admin time, which of course means more time we can focus on supporting our participants. Highly recommend!"

"Great program for support coordination. Really easy and convenient to use on the mobile phone."

"Atalty has changed the way we do business and record the support we provide. The intuitive nature of the platform means that we can spend more time with the people we support and less time duplicating records and reports.Becuase it can be integrated with finance platforms like Xero, it also streamlines our payment processes.If you run a Support Coordination Business Do YOURSELF A FAVOUR and arrange a demo with the team."

"The Astalty team are reinventing how support coordinator and providers operate in a way that is person-centred, and ultimately, for the good of the industry. Their obsession with customer centric approaches to development and operations is extremely admirable. You'd be silly not to get on board with the team!"

"I was using a very popular CRM before Astalty and I wasted so much unnecessary administration time recording and processing client details and billing. Astalty has been a game changer to claw back my time as a sole trader in the NDIS. Astalty support is amazing, their format is intuitive and the price is reasonable. Don't look any further for the perfect CRM for NDIS practitioners.Catalyst Social Work"

"What a great program, very easy to use. The staff are great very helpful and responsive. Look forward to more exciting new features."

"This specifically designed Support Coordination Software is perfect. It's affordable and does everything a SC business could need. It's very intuitive for SC's and provides really great oversight regarding your clients at each step of their journey. I especially like the copy and paste features that makes it easy to transfer details from the software to external documents.The software developers are easily accessible and available for any questions, concerns or problems that you may encounter."

"Astalty has to be the best all in one software solution for support coordinator's.It is very easy to use and makes support coordination admin a dream compared to other CRM's"

"Such an amazing software that is user friendly and has all the required functions to successfully run my business as an indeed ant support coordinator. Highly recommend."

"I've worked in the disability sector for many year and find Astalty one of the best systems I've used. I highly recommend this program. Astalty not only are responsive to concerns and feedback but continue to listen to its users and implement positive change.If you want easy and creative get this program. I love it 😀"

"We are in our early days using astalty, but i know weve made the right choice because any time i am stuck there are so many users guides and support. Thank Astalty"

"ASTALTY is a joy to use and anything that is feedback from the client is an actually listened to and updated. It feels like a tailored service all the time"

"After looking for over a year and a half for a CRM that best fits our business and after trying many others. Astalty was the best!Our staff love the simple design and the minimalistic approach.The support is fantastic with quick responses and a team that is really wanting to help you get the best out of the product.But the thing is that everything just works!"

"Excellent software for support coordination. Easy to use and has many functions such as easy access to the price guide :)"

"Astalty is easy to use software that has increased my productivity as a Support Coordinator. Integration with Xero has reduced my end of week invoicing process to a few clicks! The team make great updates based on user feedback and I look forward to seeing how it develops into the future. Highly recommended"

"I have had nothing but fantastic things to say about Astalty. It has made my job as an independent Support Coordinator so much easier If I have a issue or a question you never wait more than 30 mins for a response they take on board what you recommend to change Well done Astalty five ⭐️ "

KM

Kylie Meyers

"Fantastic and easy to use. I love Astalty, best business choice I ever made! User friendly and so convenient. "

TF

Tahvy Frew

"Astalty is fantastic! It's so user friendly. Quick and easy to set up participant profiles and if I've ever needed help Jonathon or James have also been a phone call away for support. By far the BEST Support Coordination software I've ever used! Thanks Astalty!!!!!"

"Astalty has the capabilities and the advanced technology to cater from a sole trader to a large organisation. The amount of thought that has been put into this software makes it possible to run a business with the operations end taken care of. Cheaper than most but more advanced than most with all the technical side of things in the background. Customer service team are great and take on any new ideas you have and will make them happen!"

"We love Astalty it helps us save time and keep all out documents in one place. Love it!"

"I have found the Astalty program easy to use. It is great when you have a few people using the system to streamline tasks and easily see details that are required."

"I have found Astalty, very user-friendly and easy to do all functions of Support Coordination. Makes it easier and faster to capture your billable time. Highly recommended."

"Fantastic program- great way to keep track of all clients"

"Fantastic program for case noting and invoicing. Very prompt support team listen to the user and proactive when it comes to making improvements. Great Work Astalty."

"Moving to Astalty has been the single best business decision we've made.The power, the flexibility the ability to customise means less time for my team logging admin hours and more time with participants.From a management perspective, I can report directly from the system meaning I am free of transposing data to spreadsheets.Astalty's customer service is top notch, which is a rarity these days.10 out of 10 Astalty."

"Astalty has been a great tool for my small business. It is easy to navegate. Getting in touch with the support team is easy and they have links to their websute where you can learn how to make the most of it. I'm very happy with it to date."

"I delayed getting it thinking it would be like all the other ones one's used over the years. I was WRONG! I tell everyone to get it. Honestly the best system and so user friendly I was using it before having the free training provided. It just makes sense!"

"I have found astalty to be very well designed easy to use. I love that it stores everything I need in one place and I can quickly access information when needed. The astalty team are always available and friendly. I highly recommend this software to all support coordinators."

"Astalty is the best program I have used as a Support Coordinator. Easy to navigate and access client documents, details, plan information and implementation. Makes my job easier."

"I love Astalty! I have been using for a while now, get alot for what you pay for! Excellent service and prompt answers to questions if needing some advice. Definitely recommend!"

"Love Asalty, easy to navigate and fantastic support if needed. I have recommended Asalty to several other Support Coordinators."

"We have only recently changed to Astalty and it has been amazing. The service is incredible, they are so helpful even though I have had 101 questions and they have adapted with us. We have found Astalty has already assisted with minimising some administration tasks which is a significant cost saving to the company. Would recommend"

"My Support Coordination business is so much more compliant now, and my invoicing and batching is lightening fast with Astalty, no unnecessary waist of important hours for me anymore."

"I trialed a few different systems before choosing Astalty and haven't really even had to use the training videos much because the system is so user friendly with straightforward functionality. The support team and very prompt and responsive which makes a huge difference to productivity."

"Astalty is a great CRM for Support Coordination. I have previously ustilise Careview and find Astalty more suited for recording, case noting and storing documentation"

"I absolutely love it! no more 100excel sheets and files-it’s a one stop shop! Has definitely been created with Support coordinators hardest tasks in mind - realtime notes, ease of invoicing and tracking of KPIs!Great system-making life easier! Thanks for an awesome system and for always been so responsive! A happy support coordinator:)"

"I have been using Astalty for 6 months now and this has made my job so much easier.A great software that has everything a support coordinator needs to get the job done whilst minimising the time spent completing admin tasks.Very affordable compared to others on the market, easy to use and fast response to support when needed."

"Kimberley Therapy Services in Broome went live with Astalty 2 weeks ago and has been the best thing we have done! Our Support Coordinators love the easy to use system and has changed the way they work day in day out. Our support coordinators now have more time to focus on their participants as billables are now quick and easy to case note.The support and training from Jonathon and James has been incredible and made the transition smooth.Thanks Astalty :)"

"Great system easy to use and smooth to navigate. The set up and ongoing support is great"

"Astalty has been excellent for any Support Coordination needs and is easy to use, highly recommend; further bonus getting the support from James & Jonathon."

"Astalty has been an absolute game changer, and one of the best decisions I have made for my business. Astalty offers genuinely intuitive and responsive experience. Astalty has saved me hours (if not days!) of administrative work. Tracking financials and business performance has become a breeze."

"I love Astalty! I am 105 😊 and hate having to learn and be taught new computer systems that make no sense to me and I only land up using a small fraction of the program. Astalty is so user friendly, I didn’t need any training, easy to follow, customise, update and does what I need it to do.It is also very affordable and I think whoever designed this program thinks the same way I do. It honestly makes my life so much easier and the tasks being converted to billings makes sure that I can keep everything I need to do and follow up on in one place and, I actually get paid for everything I do now, and it is accurate!Now that it connects to Xero, even my accountant is happy!Tracy YoungPersonal Development CoachYoung Consulting WA"

"The Astalty team have been very responsive and have actively sought out feedback.Very happy with the software over something like MYP"

"As a smaller organization having a system that allows us to keep everything in one place has been a heaven sent, the system is easy to navigate and even easier to teach new staff how to use due to how user friendly and straight forward it has been. If this wasn't enough for us wanting to keep Astalty the customer support is far by the best I have received after using many different CRMs in my working life; Emails are always responded to quickly with direct helpful information!"

"Great platform, would highly recommend. The service is very prompt with any issues."

"I have been using Astalty for several months as an independent Support Coordinator. It is just fantastic!!I can't thanks James enough for his responsiveness to my questions and suggestions.I am generating many more billable hours than when using other CRM software as the way Astalty is set up makes recording billable time very easy.Invoicing has been seamless.👍🏽👍🏽👍🏽I'm looking forward to each update because the product just gets better and better at a completely reasonable price.Yes: there are some minor tweaks I'd like, but I'm confident they will come through in the near future.Overall I'm a very happy customer."

"I recently started my own independent Support Coordination business after five years working in the role with medium size businesses.I have been used to using larger enterprise based systems but I have to say Astalty has been very easy to learn and use. I like the CRM and ability to track support coordination budget and hours.Each time I log on there seems to be little improvements which is great.I now use the bulk up load feature for my billing to the NDIS and it works faultlessly.Can not recommend the Astalty platform more highly."

"great program for support coordinators I've had a great experience using Astalty for my NDIS support coordination business. The platform is intuitive, easy to navigate, and has significantly reduced the amount of time I spend on administration, invoicing, and managing participant information. One of the standout features is how responsive the support team is. Whenever I've had a question or needed assistance, they've been quick to respond and genuinely interested in resolving the issue. They also listen to user feedback and continue to improve the platform with regular updates. Astalty has helped streamline my day-to-day operations, making it easier to stay organised, manage participant funding, complete case notes, and keep on top of compliance requirements. Overall, it's been a reliable and valuable system that has made running my business much more efficient. I would happily recommend it to other NDIS providers looking for an all-in-one case management solution."

"Astalty has been a fantastic platform to work with. It’s incredibly user-friendly and, once it’s set up correctly, it really streamlines day-to-day workflows and saves so much time. The features are intuitive, making it easy to navigate and manage tasks efficiently. As someone working in the NDIS space, I’ve found it to be a valuable tool for keeping processes organised and improving overall efficiency. It’s clear that a lot of thought has gone into creating a system that genuinely supports its users. Highly recommend!"

"The best CRM for support coordination I've used numerous CRM systems for support coordination and case management, and Astalty is the best, by far! Astalty is incredibly well priced and represents insane value for money. You're not capped in any way re the number of Participant profiles you can create like other platforms (which also cost 3 times as much per month). The responsiveness of the team and the help guides and videos make everything super clear, and the invoicing component is BRILLIANT. I'm not a Xero user, and have no issues at all managing the invoicing side of things in Astalty. I was adament I would keep my manual invoicing process in place when I made the switch to Astalty, but the boys convinced me to trust the system - and as a result I've now got an extra 2 to 3 hours a fortnight!"

"I LOVE the 'Implementations' feature. It helps me plan out budgets for people's entire Plans so we can trust their funding will last for the duration of their Plan, across all of their providers."

"Time Saver Overall, my experience with Astalty was positive and professionally rewarding. It felt straightforward, organised, and easy to navigate, which made day-to-day tasks simple to manage. It has simplified the way I manage my support coordination work. It streamlines everything — case notes, financials, reporting, task tracking — and brings it all into one organised system."

"Outstanding CRM for NDIS Support Coordination Astalty has been one of the best business systems I’ve used in my career. As an NDIS Support Coordination provider, I needed a CRM that was simple to use, reliable, and capable of managing participant records, reporting, case notes, invoicing, and compliance requirements without becoming overly complicated. What stands out most is the customer support. The team is always quick to respond, knowledgeable, and genuinely committed to helping users get the most from the platform. Being a local Australian company is an added bonus, as they understand the needs of NDIS providers. The reporting functionality is excellent, allowing me to easily monitor participant budgets, support coordinator hours, and business performance. The integration with Xero is seamless and saves significant administration time, while the e-signature functionality makes onboarding participants simple and efficient. Astalty strikes the perfect balance between functionality and ease of use. I highly recommend it to any NDIS provider looking for a practical, well-supported CRM solution."

"Value for money. Actually helped me to accurately be able to bill and stop missing gaps I was working for free! Great, I've recommended to many people in our industry. It is an affordable option that was made for our industry. Tracking the tasks into actual time spent. so I actually got paid the correct hours I was spending working!"

"The website is very user friendly and great for NDIS based supports. Though the website needs some areas to improve, team is really quick to respond to feedback. If you are looking for a program that has NDIS related features, this will work for you. The program does not have features to book people in for allied health appointments, but otherwise is great for the administrative side of things."

"Excellent System for Time Tracking and Case Management. Love the way it keeps my support coordinators and myself accountable for the week. it has definitely helped to hit billable targets. I love how Astalty helps keep track of billables and keeps me on track. It makes it much easier to manage my day, record billable time as I go, and stay organised with participant tasks, appointments and follow-ups. Having everything in one place helps reduce missed billables and keeps me focused on what needs to be done "

"Amazing Astalty - Love them. Overall they are amazing. They continue to update to meet the needs of the Coordinators as the NDIS changes. Love Astalty. It has streamlined my business. It helps me capture billable work, find and save documents in one place. Templates easy to find and pre populate with Participants information. I've been using it for approx 2 years and can't imagine doing my job without it."

"User friendly. Overall it is affordable and worked well for my simple business structure as a sole trader. Time is money for anyone and as a sole trader any way to reduce administrative hours is welcomed. Business admin is a necessary evil, but my focus is my clients and my passion for getting outcomes drives me. A CM system that supports me to direct more energy toward the actual work is beyond welcomed. Astalty is simple and user friendly, it is generally easy to work out how to use features and I have rarely needed to reach out for support. You can make your use of Astalty as simple or a complicated as you want it to be dependent on your business needs. If you just want to keep basic notes and create invoices, you can. If you want to use it to automate the process from referral all the way through to end of plan reporting, you can. "

"Easy to use. Very positive. It is simple to use and understand. There are lots of instructional videos and FAQs that more often than not answer any questions I have. find Astalty easy to use. I like how simple it is to search through notes/tasks to find specific information. It makes compliance easy with auto-filling documents with participant information. They implement new ideas to help keep up to date with the forever changing landscape that is the NDIS. I like being able to include alerts at the top of a participant's profile to ensure my colleagues are aware of pertinent information if they need to work with my participant for whatever reason, thus improving safety and quality of service provided to our participants. "

"Good RMS system. Easy to use and not as cumbersome as other RMS I have used such as Childstory and KIDS it could still be better but recent upgrades have been good. Ease of use Client Information Calander and reminders New risk assessment New form generation and custom templates."

"Reliable and Efficient Platform for Support Coordination and Compliance Management. Overall, Astalty has been a reliable, user-friendly solution and I would highly recommend it to others and have already done so on several occasions. I intend to continue using Astalty and look forward to seeing its ongoing development. My experience with Astalty has been highly positive. I have found it to be a dependable and effective platform that simplifies the management of both participant and business compliance requirements."

"Very easy to use. Much better than our old system. Very easy to navigate and pretty self explanatory. Is well organised, easy for admin and staff to use. Very easy to use, flows really well -They are open to feedback and will add features you need if it will help other organisations as well -Links with our website well. "

"Astalty -Efficient and User-Friendly Platform for NDIS Service Management. Overall, my experience with Astalty has been positive. It is a user-friendly platform that helps streamline client management, documentation, scheduling, and reporting in one central location. The system has improved efficiency in day-to-day work, and while there are occasional technical issues, the benefits generally outweigh the drawbacks. I would rate Astalty highly for its ease of use, client information management, and reporting features. The platform is intuitive, helps keep participant records organised, and the calendar and reminder functions assist with managing appointments and tasks efficiently. What I like most about Astalty is that it brings client information, case notes, reporting, and scheduling into one place, making day-to-day work much more streamlined and time-efficient. "

"A Surprisingly Simple, Streamlined System for NDIS Support Coordination. My overall experience with Astalty has been extremely positive. In a sector where many systems feel clunky, outdated, or overly complicated, Astalty stands out for its simplicity, speed, and user-friendly design. It genuinely reduces administrative friction and supports efficient, accurate management of NDIS participants. For Support Coordinators juggling high caseloads and complex needs, having a system that “just works” makes a noticeable difference. Astalty has become one of the easiest platforms I’ve used in the field, and it supports both productivity and clarity in a way that many other systems don’t. Exceptionally easy to navigate — compared to other sector systems, Astalty feels intuitive from the first login. There’s no hunting through menus or guessing where things live. Purpose-built for Support Coordination — the workflows actually match how we operate day to day, which reduces admin time and cognitive load. Clean, uncluttered interface — everything is laid out logically, making it quick to update notes, track funding, and manage participant information. Fast to learn — even for new staff or those transitioning from other platforms, the learning curve is minimal. Reliable performance — pages load quickly, and the system doesn’t feel “heavy” or over-engineered."

"Easy access to participant information. Client information, accessing from a support worker on my phone, information easy to access in one place "

"Glad we made the switch. From day one, when we decided to make the change, everyone at Astalty was incredibly helpful and supportive. We now have a relatively large team, and the system has grown with us every step of the way. It's clear that the program continues to improve, with new features and enhancements making it even more valuable for our business. We look forward to seeing it continue to evolve and support our team's growth. I like how proactive the team are. Open to assist at any time, and to take of feedback/requests as well. So approachable."

"Astalty from a Support Coordinator's Perspective. It is clearly designed with Support Coordinators in mind, making it easy to manage participant records, case notes, funding tracking, service agreements, and invoicing all in one place. The task management and participant check in features help me stay on top of my caseload and ensure no participant goes too long without contact. It significantly reduce administration time, allowing me to focus more on participant outcomes rather than paperwork. The platform is intuitive, easy to learn, and the customer support team is responsive and open to feedback. As an independent Support Coordinator, Astalty has streamlined my workflow and improved my overall efficiency. I would highly recommend it to other Support Coordinators and NDIS providers. I've been using Astalty for my Support Coordination business and have found it extremely user friendly and efficient. The participant management, funding tracking, task reminders, and invoicing features save me a significant amount of administration time. Everything is in one place, making it easier to stay organised and provide quality support to participants. The support team is also very responsive and helpful. I would highly recommend Astalty to other Support Coordinators."

"Great tool! Highly recommend. Excellent- been using for over 3 years and love it. I have recommended to others for the positive reasons mentioned above. Customer support- team are VERY responsive to challenges/issues. Ease of use- training videos help but navigation is easy enough on first use. Value for money- great value software for all business sizes. Secure- the platform is secure and safe to use for sensitive information."

"Transition into working for Myself. Astalty has been the difference between making the transition from working for a large company to successfully working for myself, I could not have done it without Astalty. I tested several others when trying to decide what product would work best for me and Astalty has exceeded my expectations. It is is easy to use, great value for money with great support behind it-what more could you ask for. "

"THANK YOU! Finally a software program that delivers. I have used a lot of software programs, Astalty is by far the BEST. It is easy to use, has great features and is an all in one package. Should you need assistance their customer service is amazing, especially the IT dept. They have great tutorial videos too. Ease of Use, intuitive, Simple! Astalty takes the work out of compliance, and it certainly is value for money. "

"So Many Helpful Functions! Overall, it's been one of the most suitable programs I've used while working in this industry, and it seems like it's continually adapting based on provider needs, which is essential in working in this space. I LOVE the 'Implementations' feature to help people plan out their budget for the whole duration of their NDIS Plan, so they can be confident in knowing that they won't run out of funds early. I also love that we get notifications a few weeks before their Plans end so we can start to prepare reports. I also love that on the task board we have a progress wheel so I can see where I'm up to in my weekly billable hours. I also love being able to generate templates, which saves me a lot of time!"

"Support Coordinator. My overall experience with Astalty has been very positive. I would recommend Astalty to many different providers, as it's a very functional program that is very effective. I like the overall ease of use, support provided throughout the process of using Astalty. It is a very straightforward program to navigate and the services offered are accessible but easy to understand. As a Support Coordinator the overall depth to what can be used, it is exactly what is needed to help make my job that bit easier day in and day out. "

"Excellent program for Support Coordinators. Overall experience has been incredible. From the quick contact when having troubles to everyday tasks running smoother because of their systems. Astalty is easy to use, covers a lot of what we need and is always building on industry changes fast. They are easy to connect with for help and have loads of videos online to follow for support. "

"Great tool. Astalty is very user friendly and is a great way to stay on top of all the information relating to the participant and providers. "

"Thorough and Easy to Navigate. I find Astalty both thorough and simple to use, which makes navigating the platform really straightforward and efficient. I love how easy it is to use, and the way forms automatically populate profile information saves so much time!"

"An accessible and easy to use program for Support Coordinators. Astalty has made my day-to-day as a support coordinator extremely streamlined and easy. I can access e-signature features, budgeting features, participant info and finance in an easy and accessible way. Everything is in one place and easy to use which ensures I can spend my time on supporting participants instead of spending too much time on business admin. I find Astalty to be easy to use, clear and concise. There is a lot of support available if needed and there are a variety of features suited to a variety of users."

"The First CRM I’ve Actually Enjoyed Using I have been working as a Support Coordinator for over five years and throughout that time I’ve used a range of CRM platforms including ShiftCare, Brevity, VisualCare, and MYP. By far, I have found Vostality to be the most effective and satisfactory platform for my role. As a Support Coordinator, I spend a significant amount of time working within CRM systems, and I’ve found Vostality to be the easiest to navigate and understand. It has made day-to-day workflow much more efficient and has improved my confidence in maintaining documentation, managing budgets, completing shift notes, and accessing templates all within the one system. Overall, it has been a very positive experience so far. I’m looking forward to continuing to build additional templates and further streamline my workflow and documentation processes moving forward. What I like most about Astalty is how easy it is to access and use as a Support Coordinator. The platform makes day-to-day workflow much quicker and more efficient, particularly regarding templates, task management, case notes, funding and budget tracking, and uploading documents. It is very user friendly and streamlines a lot of the administrative side of Support Coordination, allowing coordinators to spend less time navigating systems and more time focusing on participants and service delivery."

"Disability Right Network. Overall, my experience with Astalty was positive and professionally rewarding. I had the opportunity to work with a diverse range of participants and develop my skills further within the disability and support sector. The role allowed me to build strong relationships with clients and colleagues while gaining valuable experience in teamwork, communication, and problem-solving. While there were challenges at times due to workload demands, the experience contributed significantly to my professional growth and understanding of the industry. I really appreciated the supportive team culture and the opportunity to genuinely help participants and families achieve positive outcomes. I also enjoyed the flexibility and the strong focus on person-centred supports. "

"Our support coordination team moved from Splose to Astalty and the team could not have been more supportive. They helped to ensure our transition was as smooth as possible, providing information quickly to ensure that we were on track and even helped to add an new small feature that was really important to us. Thanks to James, Jonathan and Joshua for all your support! Rachel, Contemporary Coordination."

"I have started to onboard my organisation and Participant details, Files and documents to the new CRM (Astalty). So far I am finding the video's and instructions are easy to follow and I am amble to do this at my pace, while still working on participant tasks and files."

"YPYW (Your Path Your Way) switched from another CRM to Astalty, and since then our team has been more efficient, less weighed down by administrative tasks, and the support we provide is more effective for the people we assist. We highly recommend Astalty for support coordination."

"We recently commenced using Astalty. All of our team have commented how great it is to have everything in one place. And from my perspective, invoicing has never been easier! I think it saves me a good 3-4 hours per week!"

"Astatly has honestly been a breath of fresh air for us. We love how everything we need from the service provider side and the support coordination side is all in one tool. No more jumping between different systems, no more confusion. It’s streamlined, intuitive, and by far the best software we’ve used in the industry. The support from Cian has been absolutely fantastic. He’s always responsive, helpful, and genuinely invested in making sure we get the most out of the platform. It truly feels like an all-in-one solution. Astatly has been a complete game-changer for us, and it’s definitely worth every cent."

"I have been using Astalty for several years now after trying other CRM's - and I still love it and think its the best Supp Co system for my team. I love that the training is regular and on point & I appreciate the support that I get - in most cases I am answered from my queries, within the day - still a great system and at a competitive cost"

"As an NDIS Support Coordination service, we need systems that are intuitive, reliable, and truly understand the sector—and Astalty delivers."

"The after sales service is exceptional! James and Jonathan are super quick with responses and nothing is too much trouble!"

"This system is so easy to navigate, it is a all in one system. Makes my job easy. I highly recommend this program."

"As a newly estabished Support Coordination Service, it was imperative that i found a system that would reduce my admin and invoicing time. It is incredibly easy to navigate, the user guide is user friendly, and is always kept up to date with the latest NDIS changes. I recommend trying the 14 free trial period, after this you won't go back to your old systems. "

"Astalty takes the pain out of support coordination admin and makes it a breeze. Built specifically for support coordination, with new features added regularly that keep up with sector changes."

"Asalty is very easy to use and manage."

"The team at Astalty has provided excellent customer service to AHR SUPPORTS to date. The software is custom built for COS work which shows in the details. I would highly recommend any org that was a COS function to consider Astalty."

"We Switched over from Salesforce to Astalty as a new provider it was a better operating system already setup for our needs. The price point per licensed user is also not overpriced for annual subscriptions."

"As a sole trader Support Coordinator, this is a game changer. The tech support is really fast, there are regular training days - free 😁, and the program just works 👌 Integrates with Xero subscription. The Astalty team don't sit on their hands either, there are regular updates and improvements to the software."

"We’ve been using Astalty CRM and have found it to be a reliable and practical system for managing client information and daily workflows. The interface is straightforward and helps keep records organised and accessible. The support team has also been responsive when we’ve needed assistance. Overall, it’s been a helpful tool for keeping our processes structured and efficient."

"Being technologically challenged, Astalty has been my saviour. The ease of note taking, completing and editing details and invoicing has made my life easier and saving me so much time. In addition to that, I love the fact that participant details, goals, etc, all have the copy and paste icon allowing transfer of information so much simpler."

"I love this software program - it's a game changer and so easy to use!!"

"As an independent support coordinator, Astalty has saved me so much time with manual tasks. Beforehand, I was using multiple different programs to get my work completed, keeping contacts in a word document, making forms manually on word, etc. Now, everything is included in the one program and I don't have to switch between different tabs for one task. It's saving funding for my participants also."

"I’m very satisfied with Astalty. The interface is user friendly, and the functionality is efficient and well-designed"

"Astalty has transformed how we manage support coordination. It’s incredibly easy to use, saves us time, and ensures our team always has access to the correct templates and records for both participants and internal users. The support team is knowledgeable and quick to respond, which makes a huge difference. We’ve seen Astalty grow with regular feature updates, and the free weekly training and follow-ups help keep our entire company aligned. It’s clear the developers truly understand the needs of NDIS professionals. Highly recommended!"

"Love Astalty, easy system to navigate and quick fantastic support if needed. I have recommended Astalty to several other Support Coordinators."

"I cannot rave more about this! I signed up for another software program and whilst it met my needs, does not match up to the convenience, structure and thoughtfulness of Astalty. I made the move as soon as I heard Astalty were offering rostering software and I am 100% satisfied that I did it and only wish I did it sooner!"

"Very good app! i am totally enjoying my experience."

"Astalty - Works so well The Astalty software is so easy to use and the work flow is great. The integration with Xero is flawless and it is a real time saver. Xero does not have a transaction date so it is easy to forget to add it manually to the invoice (NDIS requirement). Astalty fixes this by including the service date in the transaction line in Xero. "

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Steve Sheahan

"I have recently started using Astalty after trying multiple other platforms. Astalty is very easy to use, has a lot of handy NDIS information built in and is very intuitive. I can tell that it has been created by people in the NDIS space because the layout, and information flow, works wonderfully."

"⭐️⭐️⭐️⭐️⭐️ Astalty has been a game-changer for our organisation. The platform is easy to use, reliable, and has made managing our work so much smoother. Their customer support is responsive and genuinely helpful. Highly recommend to any business looking to streamline their operations!"

"As a small orgainisation this software has made my admin time reduce drastically. its easy to use and just streamlines the tedius tasks which in turn supports my participants funding to stretch further. Great job Astalty"

"Awesome software - makes life a lot easier....thank you!"

"The team are super supportive and the product is fantastic. also great value for money"

"Fantastic Provider Software We have used other tools before in our Support Coordination and Specialist Nursing business, however none have worked as well as Astalty. The subscription cost is more than offset by the time and business savings we get by using Astalty. Fantastic software!"

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Steve Slade

"Really helping me run my company smoothly and efficiently. So glad i made the switch to Astalty."

"We've just signed on with Astalty, and it's been an absolute game-changer for our operations. The software is incredibly intuitive and has helped us streamline so many of our core administrative tasks. From invoicing and budgeting to e-signatures and form creation, everything is now in one place and running more efficiently than ever. What we particularly love is how easy it is to customise forms and documents, and how seamless the e-sign process is—saving us both time and paperwork. The budgeting tools give clear, real-time insights, making financial planning a lot less stressful. Astalty has truly helped us cut down on admin hours and improved overall workflow. Highly recommend it to any provider companies looking to simplify and professionalise their back-end processes!"

"Astalty is a great platform for me as a Support Coordinator. It does everything I need and the owners are constantly looking at ways to cater for the ever changing NDIS landscape. The customer service is fantastic. I highly recommend it."

"Great platform. Would you be able to tweak the program so it puts a consultant name or initials next to each note in Astalty, otherwise you cannot easily see who wrote it. eg: Amin. SSC or SC etc."

"Easy to use, straight forward and simple to update invoicing"

"Two weeks live with Astalty and we are continually blown away with the software and the service. Just under 1200 active participants and 58 users, not to mention all the historical data we needed to retain - and James, Jonathon and Cian have bent over backwards to help us. The staff love it, management love it. The software is so easy to use, is well put together and just flows. I cannot recommend Astalty and the team enough. Thanks guys. You have made what could have been a nightmare so smooth and everything you have done to facilitate that is very much appreciated."

"Astalty has been a game-changer for support coordination—simple, intuitive, and tailored to the NDIS space. It makes tracking goals, managing notes, and keeping everything in one place so much easier. Highly recommend for busy coordinators."

"I strongly recommend Astalty to anyone with a support coordination business. It's been a game changer in our small business, saving so much time with data entry, keeping track of time, notes and invoicing. It has a lot of great features and the Astalty team are always looking for ways to improve and are super helpful. I've been with them for nearly two years and I just wished I'd signed up earlier!"

"As a Support Coordinator sole trader I'm incredibly happy with Astalty and it's central to my work. Record keeping, noting, billing, plan details and service details, and calendar appointments, are all in one place and work together. I'm most grateful for the ease of noting and tracking small tasks, meaning even when things get really busy I can stay on top of record keeping and invoicing for my small business. And an honourable mention to the support provided which is always fast, friendly and helpful!"

"I'm very pleased I've been working with Astalty for our organisation for nearly 2 years now. It's efficient, comprehensive in all required tasks and makes my core work easier. Thanks so much for this program for UCS. ⭐⭐⭐⭐⭐"

"Great program with great support team "

"Our organisation has recently transitioned to Astalty from Careview. We are super impressed with the functionality and intuitiveness of Astalty. Our entire team has provided positive feedback. The team from Astalty have been incredibly helpful with the migration of our data and ensuring their platform meets our needs. I highly recommend Astalty! :)"

"Astalty has been such a great program to use. It is so easy and streamlined it makes work much more efficient and creates a much easier workflow. Would recommend!"

"Astalty is an intuitive and easy to use system."

"Astalty has been effective and efficient to use. Saving me time with invoices and billables in one system! Now I’m looking forward to using the new forms to make it easier for our business to use one complete package. Building Capacity WA."

"I'm still only trying it out and learning so far. I have some struggles navigating item lines its just wont work at all, will be keep trying and see how i go in a week time. "

"I have only been using the Astalty software for a short time but I am impressed with how easy it has been to set up and use. I have used other software over the years but Astalty has features that make it better in my opinion. The software enables you to send e-signature requests for any documents you need signing which is a great function when you are working in remote areas or where there is a lot of travel. I would recommend Astalty software to any Support Coordinators or Psycho-social recovery coaches."

"Astalty is an exceptional platform for NDIS Support Coordinators, making day-to-day tasks seamless and incredibly easy to navigate. The user-friendly design allows for efficient management, saving time and reducing stress. I highly recommend it to anyone looking for software that truly enhances workflow and is intuitive to use. A game changer for anyone in the field!"

"As a support coordinator I have found Astalty very userfriendly and the staff are incredibly responsive to any queries. The software streamlines everything for you which allows you to focus on the actual service delivery. Highly recommend!"

"As a Support Coordinator, I’ve found Astalty to be the best system I’ve used by far. It’s incredibly user-friendly and has greatly simplified my workflow. It helps keep me on track with automatic alerts for upcoming reports and notifications when I haven't contacted a client in a while. I highly recommend Astalty to anyone!"

"Astalty is user friendly and streamlines everything into one. Is a great platform for the business I work for and keeps us organised in support coordination. Heaps of great features and has been well thought out. Would definitely recommend."

"Awen Case Management & Advocacy are proud uses of Astalty. We love its ease of use and especially love the clarity of each client's main page. Great product and exceptionally quick responses from their team."

"Started with the system march 2023 but gave up as it was quite under developed. Started using it again Dec 2024 and was amazed by its progress, well done with all the improvement!"

"As a Support Coordinator, Astalty has been a game-changer for streamlining operations and improving efficiency. It's intuitive, simple yet sophisticated and easy to use, which has kept my business running smoothly. Astalty have ensured that Support Coordinators have all the relevant information ready at a click of the button, making transferring information a smooth process.What really sets this platform apart is the customer support. The team offers great training, consistently implement changes and improvements without disrupting productivity and are always open to feedback/suggestions. Their commitment to continuous improvement ensures the platform stays relevant and effective.I highly recommend Astalty to all Support Coordinators. It’s a reliable, efficient tool that truly enhances SC business operations."

"Astalty has been a game-changer in managing my daily workflow as a busy support coordinator. The platform's tools and resources help me stay organized, prioritize tasks, and access quick, helpful insights. It’s a reliable support system that keeps me efficient and grounded every day."

"Great program with great support team"

"Absolutely love Astalty, I have used many different software systems for Support Coordination and this one is far superior to all, clearly designed by someone who understands support coordination, very user friendly and so many extras to make our job more streamlined. Cannot recommend enough"

"A perfect CRM not only for support coordinators but also for behaviour support practitioners. Makes it so easy to bill and case note clients through the day. Quick and seamless."

"We have a small Support Coordination business and since we started using Astalty it has made keeping track of everything so much easier. Once they add in the ability to create shift it will be 5 star. Definately a winner."

"Over 20 years in Client Services Team within Community field including Health Departments I have use a lot of different CRM's. ASTALTY is definitely one of my favourites. It's simple but enough, does every thing you need it to without the complicated components that you never use anyway. Sure there a few things like all systems that could be streamlined, but I'm sure soon enough the Astalty team will put in an upgrade to fix these things. I think because it is specifically designed for purpose there is not all these adds to try to make a system do something it was not designed to do. I have been able to work most parts out myself without having to consult the user guides....this is how straight forward it is.....IT JUST MAKES SENSE. #iluvastalty"

"Astalty was already an amazing program for a 1-man independent support coordinator myself. I love how responsive Jonathon is when it comes to answering questions and the extra mile they go for even a small timer like myself. Astalty is simple, quick and efficient and less admin time means more time spent on helping clients out and not to mention a great price point. Keep up the good work guys, looking forward to more features in the future."

"Astalty is the 5th Support Coordination software package that I looked at, and within the first few days of trialling it and getting feedback from my support team, I had decided to go ahead. I am now 3 months into using Astalty.Astalty is logical and intuitive, and ultimately easy to use.I would encourage new SCs, PRCs and in the future, Navigators, to adopt it as early as possible.Trust me, it's easier to get set up when you only have a few clients to add.While you have the time available, become familiar with the systems, learn how to add implementations to NDIS plan budgets so that you can easily track client spending, and then customise what you need as you grow.1 change that would be useful is the ability to create a client record by uploading an NDIS plan to Astalty. Once the plan format settles after the changeover to PACE is completed this is likely to be easier to implement.Thanks for providing a good solution."

"Since using Astalty in our business the processes and the understanding of what we do across the team has been great and has helped us to improve all processes.I would suggest using Astalty for any Support Coordination business."

"Astalty is the perfect CRM for effective document and invoice management. It is a high preforming platform backed by a fantastic and responsive team! - could not ask for better support and service. - Thanks #TeamAstalty"

"Astalty is easy to use and packed full of time saving tools. It's a big step up from the previous platform we were using! I keep finding more useful ways to manage my clients and our integrated processes. I highly recommend Astalty."

"As someone who has worked as a support coordinator and as a support worker, I have tried different programs but always found myself needing additional programs to meet all my needs. In all honesty, Astalty is the first to cover everything, and also have a wonderful owner that is responsive to support requests and open to feedback. Jonathon is a gem to speak to!They've grown so much since starting and just keep adding more valuable features consistently by simply listening to feedback.Now that I'm able to integrate my calendar, attach tasks to those bookings, create invoices, and so so much more, I save so much admin time. It's an absolute life saver and worth every cent! The trial period will show you all it has to offer and the demo's are extremely helpful. I highly recommend giving it a go!"

"Having worked with this exceptional CRM for 5 months now, I could not be happier with my decision to choose Astalty. The addition of Cian to an already outstanding customer service model has elevated their after sales support to the next level. Just when I thought it couldn't get any better, Astalty have recently added a calendar. Astalty continue to impress, keep up the great work team!"

"A system that keeps on getting better with each feature added. The only downside is the cost per signature per documents, bit of a deterrence on using this option as it can be a large expense at times."

"Fabulous software for NDIS. Very supportive team and happy to answer any questions. Highly recommend Astalty."

"Great Support Coordination software that provides reminders, upcoming tasks, task management and very easy to use and get around. I can rely on Astalty to keep everything neat and organised for myself and my participants. Haven't used a system THIS good before! Would highly recommend to any SC company to improve their systems."

"I've been using Astalty since starting my own Support Coordination business. It's very easy to use and the support team is super friendly helpful. Highly recommend the program!Thanks Astalty for making my busy days a little easier."

"So glad I was introduced to Astalty by my previous employer. In my own business now, I'm so much more productive, organised and quicker at completing tasks. The help you get from Astalty staff is so quick, helpful and friendly. Highly recommend Astatlty."

"Astalty professional app and customer service deliver personalised problem solving, no business is too small or complex for this responsive team. Seriously time saving and great organisational tools is just the tip of what this app and these guys can do. Private practice Social Workers, Specialist support coordinators and allied health professionals - will love the functionality and connectivity this brings to case management, documentation storage, billable hours, invoicing, task tracking... Now with the addition of a calendar linked to tasks this team are working hard to meet your private practice goals - Astalty works harder so you can work smarter xxx"

"Honestly, Astalty has the best customer service. 10 out of 10!"

"Easy to navigate, enables me to track tasks and to do lists. Highly recommend."

"Healthy Emporium has been using Astalty since July 2023. Looking into new CRM providers was overwhelming with so much on the market however when we connected with Astalty we knew it was the platform we wanted to be on. The task seemed overwhelming moving all our participants data across from one CRM to another but Astalty supported immensely in that process. In the past year since switching the growth of the Astalty CRM has been AMAZING. They take on board the feedback we provide and adapt what they can to make our jobs easier. The features Astalty provides has really minimised our admin time and started to streamline things for us. Highly recommend you won't be disappointed in fact you will be disappointed you didn't do it sooner once you get in and realise just how good it is."

"Astalty has been an amazing platform to use to keep all of our files in order virtually. It's super easy to use, and if you ever have issues, it's so easy to get into contact with someone ASAP regarding it. Would absolutely recommend to any businesses needing a more organised platform for filing."

"An amazing experience, over the past 14 months. As someone with a disability, I have found it extremely smooth to be able to provide support to other participants within the NDIS. Integrating with Xero and now my Outlook Calendar has made a usually overwhelming process smooth and seamless.The team are amazing at supporting users with maximising the benefits and use within the program. Very knowledgeable and experienced.Highly recommend Astalty and the team for CRM!⭐⭐⭐⭐⭐"

"Astalty is the CRM that we have been looking for, for our business it has been a game changer, from the customisable templates that can utilised to assist us with assessments right through to reports and having them indivdualised to each client of ours at the click of a button through to tracking funding to ensure that the client has enough within their budget to cater to their needs"

"Support like I have never seen Support before, these guys rock Support. Had an integration issue, raised it, response in 10 minutes, issue no longer an issue - all solved in 20 minutes via email.Astalty Rock!!!!!"

"As an independent Support Coordinator, Astalty is an easy-to-use program that has significantly improved my workflow. It alerts me when reports are due and notifies me if I haven't made contact with a client for a certain period, among other fantastic functions. One of the standout features is its seamless integration with Xero, which makes invoicing a dream. Plus, their support is second to none. Highly recommend!!"

"When started my own business, I was really confused on who to trust for back office operations system. Now, after almost 2 years, I am so much convinced and happy with the choice of going with Astalty. Despite having basic background on EEP, I am self managing all day to day operations and invoices to clients directly from Astalty. Thanks to user friendly easy front end that keeps life easier, rather than running after accountants or assistants. Worth of each penny spent. FAQ and videos are awesome to understand more on system flow. Keep up the good work fellas"

"I am a new user to Astalty. It took me a little while to choose a software system. But I kept coming back to Astalty. It has been created specifically for Support Coordination and that was all I needed it for. The support team are fantastic, I had a couple of questions that were answered within a day. Love Astalty , easy for tracking billing and notes."

"What an absolute tool to look after people in need. An amazing software which is very easy to use and contains almost everything a support coordinator needs."

"I have not been in the industry very long, so at first I found Astalty quite confusing. But I have found their tutorials and videos and face to face support have been absolutely fantastic! I can now navigate my way around the program for my needs with ease. I would highly recommend for anyone in the industry."

"I have been following this platform since its insepction. It’s amazing especially for sole traders like myself who are support coordinator. Its so cost effective of only billing for users not participants. I find it so easy to use"

"Astalty has been amazing and helpful in more than one way! Highly recommend this program and the support that comes with it, always makes me feel I can reach out if I am unsure about anything. Very easy to keep up with the work on how it is set up!"

"Affordable, easy to use and fabulous support team - when help is needed.Recommended for any Support Coordinator."

"When I started out on my own as a Specialist Support Coordinator Astalty was recomended by a friend. It was the best decision I made to have Astalty on board as a partner in my business. Great support and a great product."

"Fantastic CRM! We were looking for something simple and user friendly that would cut down time spent doing admin. The team have been most responsive when we’ve needed, and the app has been beyond helpful for us as a small support coordination business. So glad we found Astalty. James is always responsive too which is a big plus for us. Thanks so much team!🙏🏼"

"Working well for what we need, still learning all the helpful tools it has :)"

"As a small independent Support Coordination team, Astalty has changed the way we do business! We’ve finally let go of the admin tasks and spreadsheets that were consuming so much of our time, we’re now more productive and efficient. Our participant data is secure, organised and easily accessible. The interface is intuitive and user friendly, and adding and tracking tasks is a breeze.The training content available is very helpful, and the customer service and helpdesk is professional and responsive.It really has boosted our business productivity and we are so glad we made the jump."

"I'm an Independent Support Coordinator. I did a lot of comparisons, compared features, cost and customer service and Astalty won hands down! Software is super user friendly to use. Im 1 happy customer! I wouldnt go anywhere else"

"Great system for support coordination & support team are great"

"Best Support Coordination System Moving from MYP to Astalty was the best decision we made - the integration with xero simplifies invoicing and reconciliation. Saves us so much time. "

EW

Emma Walker

"Love It! After using a competitors program for a year or so we made the switch and the only complaint is that we should have done it sooner. The platform is so easy to use and the communication from developers is second to none. I wouldn't recommend any other program after making the switch!"

SB

Selynda Bryant

"Time saver or LIFE SAVER - YOU DECIDE This CRM has changed our workflow for ever. While the name says it all A System That Actually Listens To You, we are all grateful for the developers who have brought this to life. Do yourself a favour and check it out for yourself."

MJ

Mark de Jong

"Great streamlining asset to NDIS businesses."

"Astalty is so easy to use and navigate, its super user-friendly. It is evident that Astalty has been developed by people who understand the challenges faced by Support Coordinators. The functionality and design, is simple and fresh, allowing Support Coordinators to record everything needed. Highly recommend it!"

"Recently new to Astalty but despite my concerns with leaning a new system the video clips and contact through the supports have streamlined this process.The Astalty Facebook community also shares a wealth of information."

"I am delighted to share my experience with using Astalty as this platform has made it easy to manage our Support Coordination business. It is efficient, extremely user-friendly, has an intuitive design, as I was able to quickly grasp its functionalities. Astalty makes it easy to create tasks, manage participant profiles, monitor progress and utilsations of plans. The customer service and support are great too! I always get a helpful response promptly (normally within a couple of hours). They are also open to suggestions for further developments and are continually updating their features based on feedback.I recommend Astalty as a great product. Well done to the team behind Astalty."

"I can't say enough good things about Astalty. Customer service has been fast and always spent the time to listen to our individual needs. The CRM is fast and easy to use on the go. With 2FA I know our Data is as safe as can be."

"Love how user friendly it is and customer service is quick and excellent. Would definitely recommend.Only thing I would like is the chance to manually edit certain parts of invoices before sending. Otherwise super happy. ☺️"

"Astalty is very user friendly and there service is great"

"Absolutely love the Astalty program. In the time i have been a support coordinator it is by far the easiest and most user friendly one i have used!"

"Astalty changed the game. My productivity, organisation and ability to collaborate with my team increased substantially since starting to use Astalty."

"As a new Independent Support Coordinator (3wks) with 6 years' experience using other SC databases. All I can say is wow I am so glad I have made the 'Astalty' choice. Easy to use and excellent customer service before I even signed up. Haven't needed to contact support once started using, easy to use and great online user guides. Thank you - having everything in one place, no more multiple documents - Amazing!"

"Excellent software program, so easy to use and time efficient"

"Easiest CRM I've ever used. It's designed in conjunction with support coordinators and we haven't needed any real structured training to get in and set the system up running for all levels of IT competency which was unexpected but such a blessing!"

"I trialed a few systems Astalty has come up well above the rest. I’m s trying to get my head around it but when ever I’m stuck the guys help out straight away."

"Great program for all support coordination needs!"

"Fantastic software, easy to use but still customisable to my business needs. Active development !"

"Astalty has made my life so much easier. My invoicing time has dramatically reduced and participant information is so easy to record and keep in one place. The support from the Astalty team is amazing. Queries are answered and resolved so promptly that your work is not held up in any way. The regular updates and constant improvements to the program are fantastic. It's a must for Support Coordinators and we also have Allied Health practitioners that use the program."

"Signed up with Astatly from another software provider. Astalty is super easy to use and to record necessary information and to keep admin to a minimum. Great for small support coordinator businesses."

"Simple, effective, time saving, easy to use and affordable system for support coordinators"

"I've been using Astalty for only a short period and have found it to be very easy to use and has also has cut down work time as it's very efficient. Love this software, sooo much better than the last program I used and support are very knowledgable and quick to respond. No complaints."

"I switched to Astalty a couple of months ago and I am incredibly happy with it! It's very easy to use and has all the required tools to make the job easy.Also, communication and support from James and Jonathon, is timely and efficient.Great work!"

"What a perfect program for all Support Coordinators.I am a registered NDIS provider and have been using Astalty for a few months now. It is user-friendly and does everything from creating tasks/case notes to batch invoicing. It integrates with your accounting software with ease.It also stores all client information accepts multiple file types for upload and gives you easy access to the NDIS support catalogue.It is managed extremely well, there are frequent updates and the support is first-class.It's truly a one-stop shop. I wouldn't go without it."

"I have been using Astalty for a few months now, and I am really impressed! This is the most perfect platform for any Support Coordinator, and nicely priced too! excellent value!"

"Astalty has been a game changer for my Support Coordination business. The support is second to none and James and Jono are so responsive to implementing updates and improvements based on users' feedback and needs. Can't recommend it enough."

"We have been using this program for just over a month now, it was easy to set up and James offered amazing support when transferring clients from our previous CRM."

"Excellent productResponsive ownersVery user friendly and efficient"

"Astalty has been a godsend to my business. Its functionality is outstanding, it has been very well developed to deliver a great platform for my work as a support coordinator. I have used many other platforms over the years and nothing has compared to Astalty. I could not speak more highly of it."

"A fabulous, no nonsense, easy to use CRM for all of our support coordination and recovery coaching needs! It is very intuitive and visually appealing. Saves me hours each week re the invoicing side of the business. Highly highly recommend!"

"A very simple to use system, whilst versatile in record keeping, task management and client management with a Team Approach. The automatic save feature in Notes and Tasks, is brilliant."

"I recommend Astalty for any support coordinators or allied therapists who are thinking of moving across to a Client Management System . Total Care Team has been using One Drive and word docs for a few years and with the growth in the business it became evident that a CMS system was needed to streamline procedures and save time .I have trialed numerous CMS and looked at nearly every system on the market and decided on Astalty . The decision has not been a disappointment at all. Saves huge amount of time entering notes in the task window and billable time is more trackable . Fund utilization keeps us more on track and reduces over servicing. Astalty have been very responsive to our individual requirements and resolve any issues we have faced during set up in a timely way. Well done Astalty ( A System That Always Listens to You ) Regards Sussanne P"

"Best software for support coordinators I've been using Astalty for 4 years. I tried others and none were as affordable, value for money, user friendly as Astalty. Since then, the features have grown and support has been phenomenal. I can't rate them highly enough."

"Responsive and listens Platform for the NDIS space that is highly responsive to ongoing industry changes and listens to feedback to make day to day operation the best it can be. A great user experience backed by customer service."

"The Perfect Platform for Me The Astalty platform is exactly what I need for my business. The support is great and the platform is sophisticated but easy to use. Astalty saves me time and money. I highly recomend Astalty. Try I know you will love it."

"User-friendly platform! Our provider has been using this platform for around two years and it has been a very positive experience! I find it user-friendly, streamlined, and up-to-date with NDIS changes. It has everything you need in the one place."

"A 1 Team Astalty The team at astalty are always on standby to ensure that our business is running both smoothly and in a compliant way. It has made invoicing and rostering so easy."

"Astalty makes case notes super easy! The platform is user friendly and the support from Astalty is outstanding. "

"Good overal system. Excellent - The team are very responsive and take on board constructive feedback about features you'd like to see added or improved. ASTALTY has been relatively straightforward to learn. It also comes with training video's and slides that take you through every process step-by-step."

"A great case management system The platform is easy to use, suits NDIS work, and when you provide feedback on ways to improve the platform, often this feedback gets actioned."

"Fantastic software! Astalty has been great for my role as Support Coordinator, It easy to use, along with the ability to use multiple functions/ reports to gain easy accessible information in order to support my participants effectively. Astalty has been easy to use and makes my day-to-day case noting / work more efficient. The reports and being able to have information at the ready when needed has ensured my job is accurate."

"Streamlined Workflows and Outstanding Support Coordination Tools. My overall experience with Astalty has been excellent. It has streamlined our workflow, reduced administration time, and made Support Coordination much more efficient. The combination of fast performance, easy billing, automated task reminders, and organisation-specific templates has significantly improved our day-to-day operations. The platform is intuitive, reliable, and has helped create a more efficient and productive work environment. I would confidently recommend Astalty to other organisations looking for a modern and effective CRM and case management platform. Astalty has made my job much easier. The system is user-friendly, fast, and well organised. The templates and forms already set up for our organisation save a significant amount of time and make documentation more consistent. The billing system is a breeze to use and has greatly simplified Support Coordination administration. Astalty is fast, reliable, and has eliminated many of the delays and slow loading issues we experienced with previous systems. The task reminder function is also an excellent feature, helping me keep track of follow-ups, future actions, and important deadlines so nothing gets missed. Reporting and setting up support plans are also very easy, with information readily available and well organised, making it quicker to prepare documentation, track participant progress, and deliver quality services."

"I highly enjoy using Astalty and would recommend it to anyone within the industry that needs a user friendly, intuitive system. I like Astalty for its intuitive user face. It makes completing my role as an NDIS Support Coordinator incredibly easy and most things are supported by a click of a button. I highly enjoy that there is a support option that includes easy to understand and follow user manuals."

"Super practical, helpful and user friendly. I've had a really positive experience using Astalty. It's intuitive, easy to navigate, and makes managing a busy Support Coordination caseload much more efficient. I particularly like how simple it is to keep track of tasks, participant information, follow-ups, and funding all in one place. The platform has helped me stay organised, manage my workload effectively, and ensure important actions don't get missed. It's user-friendly, practical, and has genuinely made day-to-day Support Coordination much easier. "

"Support Coordinator. I have had a fantastic experience with Astalty and would recommend to other Support Coordinators and disability providers. The functions are super easy to use! They have everything I need and I have heard many staff state that it is one of the easiest platforms to navigate when joining the team. They are open to feedback and suggestions if you ever have something missing or needing additional assistance."

"Reliable, Efficient and Streamlined Solution for Support Coordination. Positive and productive. Brings together all the important functions under one umbrella for complex support co-ordination. My experience working with Astalty has been very positive and productive. It's smooth to transition between forms, from tasks to reports. It's easy to do the budgeting and very user friendly. It is good value for money for the organisation, and the ease of use makes it very productive. From daily tasks, to storing participant information, budgeting tool, utilisation reports, incidents etc is brings together all the important functions under one umbrella for complex support co-ordination."

"Where Support Meets Simplicity. My experience with Astalty has been great. It’s been a valuable and supportive tool that makes coordination much smoother and more organised. I especially like how responsive and easy the team is to work with, and how well they understand the needs of NDIS providers. Once you get familiar with it, it becomes a very practical and efficient system, and it genuinely helps take the pressure off day-to-day coordination. I like Astalty for their reliability, clear communication, and strong understanding of NDIS providers ,as an example, when we needed quick updates and coordination between services, they responded promptly and kept everything organised, which made a real difference to supporting the participant smoothly. "

"Excellent CRM for NDIS Providers with Outstanding Support. My overall experience with Astalty has been extremely positive. It has become an essential part of running my support coordination business due to its simplicity, reliability, and excellent functionality. The system makes it easy to manage participant records, monitor hours and budgets, generate reports, and create invoices through its Xero integration. What really sets Astalty apart is the customer service. The support team is responsive, knowledgeable, and genuinely committed to helping users get the most out of the platform. Whenever I have needed assistance, I have received prompt and helpful responses. The reporting features are particularly valuable, allowing me to keep track of participant funding utilisation and staff workloads with minimal effort. The e-signature functionality is also very useful for managing service agreements and consent forms electronically. Overall, Astalty provides an excellent balance between functionality and ease of use. It has streamlined many of my business processes and significantly reduced administrative workload. I would highly recommend it to other NDIS providers looking for a practical, reliable, and well-supported CRM solution. * Simple and easy to learn, with an intuitive interface that doesn’t require extensive training. * Outstanding customer support that is always quick to respond and helpful when resolving issues or explaining features. * Local company with a strong understanding of the needs of NDIS providers. * Excellent participant record management, making it easy to store, access, and retrieve information. * Powerful reporting capabilities that help monitor participant budgets, support coordinator hours, and weekly utilisation. * Seamless integration with Xero, including easy batch invoice creation that saves significant administration time. * Extensive reporting options that are straightforward to create, customise, and manage. * Ability to send service agreements, consent forms, and other documents electronically for signature. * E-signature pricing is very reasonable at $1.00 per signature request, regardless of how many documents are included in the same request. "

"A Game-Changer for Support Coordination. My overall experience with Astalty has been extremely positive. It has become an essential part of my day-to-day operations and has helped me manage my growing caseload more effectively. The system is intuitive, reliable, and designed with Support Coordinators in mind. I particularly appreciate how it reduces administrative burden, allowing me to spend more time supporting participants and families. I would highly recommend Astalty to any Support Coordinator or NDIS provider looking for a comprehensive and user-friendly CRM solution. Astalty has completely streamlined my workflow as a Support Coordinator. The platform is easy to navigate, saves me significant time on administration, and keeps all client information, notes, tasks, and documentation organised in one place. The automation features and reporting tools have improved my efficiency and helped me provide a better service to my clients."

"Great and user friendly. Astalty provides the easiest experience I’ve ever had—simple, intuitive, and perfect for managing NDIS support coordination. Astalty is truly one of the best all-in-one software solutions for Support Coordinators. Its user-friendly design makes it incredibly easy to navigate, even for those new to digital systems. What really stands out is how it streamlines NDIS support coordination—turning what can often feel like overwhelming admin into a smooth, efficient, and even enjoyable process. With Astalty, managing client information, tracking services, and handling compliance becomes far simpler, allowing Support Coordinators to focus more on delivering quality support rather than getting stuck in paperwork."

"Great CRM! Our experience has been nothing but positive. Representatives are always knowledgeable and easy to get in touch with. We use it for Support Coordination and would not every consider moving anywhere else. It is the most user friendly CRM we have used for Coordination, and does everything in line with requirements of our role."

"Astalty is such a great site to keep track of all my clients and it’s easy to use."

"Astalty has made our work flows much easier. The platform features make Support Coordination more efficient- and our Support Workers love all the new features being added to the app. Reporting features make Operational Management a breeze."

"Absolutely a game changer ! I love it ! I feel very confident that whether I am preparing for my NDIS audit, or I am needing to check on a co-workers client, Astalty is so user friendly and I can trust that it will provide the exact information at my finger tips. Deciding on what I like most about Astalty is a hard one. From the moment I decided to change my companies client system to Astalty - I have to admit I have not had any issues, Firstly I was impressed with value for money - the costing was something that was a high priority for me. Then their were the other features that I was impressed with ; the ease of use, the regular training, the support provided & the ongoing improvement to the system. I feel that Astalty is and continues to be the best client system I have used, and cannot recommend Astalty enough"

"Value for money. As a new business, we put a lot of thought into choosing the right customer record management system. Astalty was by far the easiest to use and offered the best value for money. Any system issues we've encountered have been resolved quickly, usually within an hour, and we've never experienced a full-day outage. Overall, we've found it to be a reliable and user-friendly platform. One of the features I really like about Astalty is the ability to add photos directly to participant files, which helps personalise records and makes identification easier for staff. The pricing structure is also straightforward, with costs based on the number of users rather than participant numbers. This provides flexibility for growing organisations, and there are no restrictions on the number of participant records you can add to the system. "