Astalty vs CareMaster

"I am a new user to Astalty, but find the program easy to navigate and use. Love that it is specifically made for NDIS service providers, I am a support coordinator, and it certainly captures all the information that I require in a user friendly way at my fingertips ,at a very reasonable price too. Well done!"

"Astalty has to be the best all in one software solution for support coordinator's.It is very easy to use and makes support coordination admin a dream compared to other CRM's"

"(I wrote the below review 2 years ago and I'm still with them. The review is still accurate. My company has tripled in size since the original review and it has grown with us. The changes in the platform have been what we have been asking for with a few extra we didn't. If you're looking for a platform for Support Coordination stop looking Astalty is the best)I signed up to Astalty after trailing a few other premium platforms. I am very glad I did and have not regretted my decision.Astalty is incredibly easy to use and probably the best platform for Support Coordinators as everything is built around tasks.James has been incredibly responsive with minor bugs and feedback. Most of the time he knows there is an issue before I do. When I find an issue/bug its fixed the same day. Communication is fantastic. James encourages feedback and I genuinely feel I have a say as to what features should be included. It almost feels like it was built just for me. I have several other support coordinators who use the Astalty and they are grateful we switched. It saves them so much time tracking tasks and doing admin and they can provide more support to our participants. As an owner/manager Asltaly provides clear and easy-to-see data on how we are tracking billable hours and funding. I almost don’t want to recommend Astalty as I feel it gives me an edge over the competition 😊"

"I love Astalty. It has made running my Support Coordination so much easy. I also love the calendar as it keeps my team accountable. Invoicing is also so much easier then other software."

"I met the Astalty team at a provider expo in 2023 and had a brief run through of the program. When I became Independent in Nov 2023, I went straight to Astalty. Easy to use, the User Guide is so simple and accessible, and the Astalty guys are super responsive and open to feedback and our ideas, which is amazing! Definitely recommend."

"Just trialling at the moment but very happy so far and compared to other CRM's this is so much more affordable"

"As a small orgainisation this software has made my admin time reduce drastically. its easy to use and just streamlines the tedius tasks which in turn supports my participants funding to stretch further. Great job Astalty"

"We have been using this program for just over a month now, it was easy to set up and James offered amazing support when transferring clients from our previous CRM."

"The after sales service is exceptional! James and Jonathan are super quick with responses and nothing is too much trouble!"

"What a fantastic CRM! So easy to navigate and I love how it seamlessly integrates with other applications. 5+ starts!"

"I've been using Astalty for only a short period and have found it to be very easy to use and has also has cut down work time as it's very efficient. Love this software, sooo much better than the last program I used and support are very knowledgable and quick to respond. No complaints."

"Deffinitely THE easiest user interface, very intuitive, it's made work a whole lot easier and faster since joining a few months ago. Deffinitely would be my number one recommendation to anyone looking for support coordination software."

"Astalty has been an outstanding software solution to work with. It has made every aspect of our work more efficient and seamless, particularly given the nature of what we do. We truly value its capabilities and highly recommend it to other providers seeking an all-in-one system that simplifies processes and streamlines operations. Astalty is the way forward."

"Easy to navigate, enables me to track tasks and to do lists. Highly recommend."

"I was told about Astalty by a friend So I tried it out and I've been with them for several months and purchased the full subscription. I do all my admin in the evening and whenever I need help I email and I get a quick response even during the day if I want to know something I can ring and my phone calls return pretty quickly. Nothing's too small or large trust me I've asked plenty of questions And I'm always happy with the results. and if I want to look up the help myself there's a tab on the top left where you can access all the information you need. so why not check it out you have 14 days for free! What I love most is that it pairs up with Xero And the invoices are so easy to reconcile....Astalty team are awesome and their communication and feedback is quick and very helpful."

"I'm very pleased I've been working with Astalty for our organisation for nearly 2 years now. It's efficient, comprehensive in all required tasks and makes my core work easier. Thanks so much for this program for UCS. ⭐⭐⭐⭐⭐"

"Astalty has been effective and efficient to use. Saving me time with invoices and billables in one system! Now I’m looking forward to using the new forms to make it easier for our business to use one complete package. Building Capacity WA."

"Amazing Program - Highly Recommend. Simple, User Friendly, Aesthetically Pleasing, Improves Efficiency, Fantastic Support"

"I recently started my own independent Support Coordination business after five years working in the role with medium size businesses.I have been used to using larger enterprise based systems but I have to say Astalty has been very easy to learn and use. I like the CRM and ability to track support coordination budget and hours.Each time I log on there seems to be little improvements which is great.I now use the bulk up load feature for my billing to the NDIS and it works faultlessly.Can not recommend the Astalty platform more highly."

"Had looked at a few other providers and found this Astalty to be Very easy to navigate the instructional videos and booklets are easy to read and follow, the Support when unable to figure something out is very quick and responsive, and the whole program Is extremely reasonably priced. It has made my administration hours tolerable. Comes highly recommended"

"I just spent two whole days doing stress free uploads, notes, and tasks.Yesterday I decided to trial a few new crms as mine weren't working for me anymore.But I kept coming back to this one.So easy to use!!!There's nothing I need to do at the end of the day as a sole trader.So when I'm finished work, I'm finished!!Everything is within this system.Why didn't I do this sooner?Kicking myself for wasted hours now."

"As a new Independent Support Coordinator (3wks) with 6 years' experience using other SC databases. All I can say is wow I am so glad I have made the 'Astalty' choice. Easy to use and excellent customer service before I even signed up. Haven't needed to contact support once started using, easy to use and great online user guides. Thank you - having everything in one place, no more multiple documents - Amazing!"

"Love how user friendly it is and customer service is quick and excellent. Would definitely recommend.Only thing I would like is the chance to manually edit certain parts of invoices before sending. Otherwise super happy. ☺️"

"I am a new user to Astalty. It took me a little while to choose a software system. But I kept coming back to Astalty. It has been created specifically for Support Coordination and that was all I needed it for. The support team are fantastic, I had a couple of questions that were answered within a day. Love Astalty , easy for tracking billing and notes."

"Honestly, Astalty has the best customer service. 10 out of 10!"

"User friendly and great software, easy to use"

"We have used Astalty for almost 2 years now and the service that we receive is amazing 🤩 We always get a response within half an hour of sending the request in and feel like we are dealing with humans and not machines. The system itself is so quick and simple to use and very easy to understand.Would highly recommend this company for thier product and their support 😊"

"We used to use a different program and then I took a gamble on Astalty. What a difference this has made. The support team are amazing and all requests made to them for improvements seem to be taken on board. A delight to work with and so very easy to keep track of things for participants."

"Astalty is a well-structured and user-friendly platform. It is navigated with ease by my most non-Tech Savvy team members and comprehensively achieves a high standard of documentation and record keeping criterion required by NDIA. "

"*honest review*For months I had shopped around, ripping my hair out, trying to find the right software. From companies that charged you per client that you have, to companies that charged $10,000 just to teach you how to use their software. To companies that have absolutely zero support - just pretty picture's.Now that I have signed up with Astalty, I can hand on heart, honestly say I am thankful that I have found such an amazing software, that comes with very proactive and supportive people running it.Astalty does everything I need but the best things for me are:1. It is packed with organised sections (for my little OCD self) so I can have as much or as little information in areas with quick access to them.2. It links directly to my XERO and I have NEVER had to stress about my invoices.3. If I ever have a moment where I just can't remember what I was doing - I have super awesome humans on the other end of the computer that help me any time that I need. Bonus.4. It is extremely cheap compared to so may other providers!If you are every worried about locking into something straight away, I would 1000% recommend having a trial of Astalty. I guarantee you will love it."

"Astalty is an exceptional platform for NDIS Support Coordinators, making day-to-day tasks seamless and incredibly easy to navigate. The user-friendly design allows for efficient management, saving time and reducing stress. I highly recommend it to anyone looking for software that truly enhances workflow and is intuitive to use. A game changer for anyone in the field!"

"Great program with great support team"

"Astalty is one of the best software's on the market and we use it daily for our NDIS Support Coordination provider business. The support team are wonderful and are very helpful."

"I've used and trialed many different systems overtime. Astalty is one of those systems I wish i had found earlier on. Unbelievably easy to use, intuitive, and just works from the get go. I've managed to set the system up for my agency without having even opened a user guide. "

"As an independent provider I would strongly recommend Astalty. I have used various CRM systems and Astalty is superior in terms of functionality and ease of use. A big plus is their customer service and support. All my issues are sorted within 24 hours with professional and clear communication. It's by far the best software I have seen in the NDIA space."

"We've just signed on with Astalty, and it's been an absolute game-changer for our operations. The software is incredibly intuitive and has helped us streamline so many of our core administrative tasks. From invoicing and budgeting to e-signatures and form creation, everything is now in one place and running more efficiently than ever. What we particularly love is how easy it is to customise forms and documents, and how seamless the e-sign process is—saving us both time and paperwork. The budgeting tools give clear, real-time insights, making financial planning a lot less stressful. Astalty has truly helped us cut down on admin hours and improved overall workflow. Highly recommend it to any provider companies looking to simplify and professionalise their back-end processes!"

"Love Astalty. I have used many different platforms in my S/C role, Astalty is by far the most used friendly."

"I stumbled across Astalty shortly after venturing out on my own as a sole trading NDIS Support Coordinator. A CRM clearly built by someone who knows the role inside and out. It is a product that far surpasses others of its kind on the market. It has simplified my processes, provided a one stop shop for everything I need to be operational, and saves me a great deal of time each week. Trialling the full software for a few weeks before committing to an ongoing cost was a huge relief. I recommend this to my sole trader friends in the industry."

"I love Astalty! I am 105 😊 and hate having to learn and be taught new computer systems that make no sense to me and I only land up using a small fraction of the program. Astalty is so user friendly, I didn’t need any training, easy to follow, customise, update and does what I need it to do.It is also very affordable and I think whoever designed this program thinks the same way I do. It honestly makes my life so much easier and the tasks being converted to billings makes sure that I can keep everything I need to do and follow up on in one place and, I actually get paid for everything I do now, and it is accurate!Now that it connects to Xero, even my accountant is happy!Tracy YoungPersonal Development CoachYoung Consulting WA"