Astalty vs CareMaster

"A perfect CRM not only for support coordinators but also for behaviour support practitioners. Makes it so easy to bill and case note clients through the day. Quick and seamless."

"Overall really good. I really like it. While there are a few things I would change, the overall functionality is great. I would recommend. It is good value for money and easy to use. Some pros are: Having everything you need in one place. Being able to make templates. Tracking utilisation of a participants funds when work has been completed. That when you click on information (e.g. NDIS number, addresses) it automatically copies it - so you can quickly transfer information."

"Working well for what we need, still learning all the helpful tools it has :)"

"Benchmark Industry Platform. Astalty is by far the best product I have used within the support coordination space. The platform is incredibly user-friendly, with everything designed to be simple and efficient. The training provided is exceptional and ensures users stay up to date with new and improved features, which are continually evolving. Customer service is outstanding—the team is highly responsive, helpful, and always willing to assist with questions or requests. Their support makes a real difference in the overall experience. In terms of value for money, Astalty far outweighs any other product I have come across. The reporting capabilities are clear, comprehensive, and easy to use. Overall, I absolutely love Astalty and would highly recommend it to others in the sector. I love everything about this platform, from ease of use with client information, risk management, reporting to the customer support and value for money spot on."

"Astalty has been amazing. It is well thought out for Support Coordinators, the support service is amazing and I'm loving the updates as they come."

"Started with the system march 2023 but gave up as it was quite under developed. Started using it again Dec 2024 and was amazed by its progress, well done with all the improvement!"

"Astalty provides the most exceptional user interface for Support Coordinators with incredible customer service. The team are always prompt to respond to queries and resolve any technical issues. After considerable research into different platforms for a CRM, Astalty was the only provider with the capacity to deliver a seamless experience for Support Coordinators. Highly recommend to all Support Coordinators!!"

"Astalty is amazing and saves so much work in the background. As a Support Coordinator it a truly valuable resource."

"Amazing support, fast and accurate, deals with issues (not that I have many issues quickly). Software is comprehensive, easy to use, logical. A must"

"Astalty is an intuitive and easy to use system."

"Exceptional Support and great software."

"Easy to use. Very positive. It is simple to use and understand. There are lots of instructional videos and FAQs that more often than not answer any questions I have. find Astalty easy to use. I like how simple it is to search through notes/tasks to find specific information. It makes compliance easy with auto-filling documents with participant information. They implement new ideas to help keep up to date with the forever changing landscape that is the NDIS. I like being able to include alerts at the top of a participant's profile to ensure my colleagues are aware of pertinent information if they need to work with my participant for whatever reason, thus improving safety and quality of service provided to our participants. "

"Easy CRM system which has made my life running a company a lot easier. It tracks utilisation, allows for task notes, calendar, and creating of agreements as well.."

"As an NDIS support coordinator for almost 4 years now, I can attest to the simplicity and ease of the Astalty CRM platform. The updates, notifications/reminders, budgeting tool have made it easier to organise caseloads."

"Amazing Database for Support Coordination"

"We have been using Astalty for almost 6 months now. James is very receptive to feedback, and the program itself has made things so much easier for our small team."

"We Switched over from Salesforce to Astalty as a new provider it was a better operating system already setup for our needs. The price point per licensed user is also not overpriced for annual subscriptions."

"BEST CRM EVER! Easy to use! Great features! Prompt Support! Experience is 10 out of 10. You get do everything you need in one place. I love how user friendly it is and how simple it is. They have the so many great features to if you have the premium package. I have used many CRMS in my time as COS and this is my favourite. "

"We have a small Support Coordination business and since we started using Astalty it has made keeping track of everything so much easier. Once they add in the ability to create shift it will be 5 star. Definately a winner."

"Astalty changed the game. My productivity, organisation and ability to collaborate with my team increased substantially since starting to use Astalty."

"What a perfect program for all Support Coordinators.I am a registered NDIS provider and have been using Astalty for a few months now. It is user-friendly and does everything from creating tasks/case notes to batch invoicing. It integrates with your accounting software with ease.It also stores all client information accepts multiple file types for upload and gives you easy access to the NDIS support catalogue.It is managed extremely well, there are frequent updates and the support is first-class.It's truly a one-stop shop. I wouldn't go without it."

"Astalty is THE BEST, it's user friendly, comprehensive and features are always being added and refined."

"I am delighted to share my experience with using Astalty as this platform has made it easy to manage our Support Coordination business. It is efficient, extremely user-friendly, has an intuitive design, as I was able to quickly grasp its functionalities. Astalty makes it easy to create tasks, manage participant profiles, monitor progress and utilsations of plans. The customer service and support are great too! I always get a helpful response promptly (normally within a couple of hours). They are also open to suggestions for further developments and are continually updating their features based on feedback.I recommend Astalty as a great product. Well done to the team behind Astalty."

"Great NDIS program for allocation tracking. Overall a great program that takes feedback to improve constantly, which is good for our specific needs. I would recommend this website for ease of access and the fact that the team is very responsive and always is improving things. Astalty is very user friendly and contains lots of features that makes Participant management easy. Funding allocation tracking especially is a very valued feature. The team is also very responsive to feedback and suggestions, and are quick to fix bugs when they pop up."

"I love Astalty! I am 105 😊 and hate having to learn and be taught new computer systems that make no sense to me and I only land up using a small fraction of the program. Astalty is so user friendly, I didn’t need any training, easy to follow, customise, update and does what I need it to do.It is also very affordable and I think whoever designed this program thinks the same way I do. It honestly makes my life so much easier and the tasks being converted to billings makes sure that I can keep everything I need to do and follow up on in one place and, I actually get paid for everything I do now, and it is accurate!Now that it connects to Xero, even my accountant is happy!Tracy YoungPersonal Development CoachYoung Consulting WA"

"Streamline fast software which I've only seen grow and grow into even better software!!!"

"Very good app! i am totally enjoying my experience."

"Support Coordinator. My overall experience with Astalty has been very positive. I would recommend Astalty to many different providers, as it's a very functional program that is very effective. I like the overall ease of use, support provided throughout the process of using Astalty. It is a very straightforward program to navigate and the services offered are accessible but easy to understand. As a Support Coordinator the overall depth to what can be used, it is exactly what is needed to help make my job that bit easier day in and day out. "

"I have recently started using Astalty after trying multiple other platforms. Astalty is very easy to use, has a lot of handy NDIS information built in and is very intuitive. I can tell that it has been created by people in the NDIS space because the layout, and information flow, works wonderfully."

"Great program for all support coordination needs!"

"Astalty is great! 9/10, Would recommend to other providers. It has made a lot of Support Coordination very streamlined from a data and invoicing perspective. Easy to use, very clean interface. Very responsive to feedback and quick to update to accommodate NDIS changes. "

"Astalty has changed the way I work for the better. Having everything in one place, case notes, invoicing, keeping track of billable hours. Even being able to have every bit of information on client profiles is perfect! Super Happy that I choose Astalty software to work with. Highly recommend it to every Support Coordinator!"

"I've used numerous CRM systems for support coordination and case management, and Astalty is the best, by far!Astalty is incredibly well priced and represents insane value for money. You're not capped in any way re the number of Participant profiles you can create like other platforms (which also cost 3 times as much per month). The responsiveness of the team and the help guides and videos make everything super clear, and the invoicing component is BRILLIANT. I'm not a Xero user, and have no issues at all managing the invoicing side of things in Astalty. I was adament I would keep my manual invoicing process in place when I made the switch to Astalty, but the boys convinced me to trust the system - and as a result I've now got an extra 2 to 3 hours a fortnight!"

"I have been trialing Astalty to use in my Support coordination business. I have been really impressed with what Astalty can do and the support from the team with training and emails. I am going to be signing up for the software and I am really excited to begin using it. Elizabeth Schroeter Access Connect & Support"

"All-Rounder Software! Great overall experience and highly recommend to any users looking for software. My go to for all client management tasks, case notes and storing files appropriately. Easy to use and great for storing client information. Billing is quick and easy and links to Xero. Great support when any issues have presented. Helps me keep on track with progress for my clients and ensure that check-ins or plan reviews are planned more efficiently. "

"ASTALTY is a joy to use and anything that is feedback from the client is an actually listened to and updated. It feels like a tailored service all the time"

"I trialed a few different systems before choosing Astalty and haven't really even had to use the training videos much because the system is so user friendly with straightforward functionality. The support team and very prompt and responsive which makes a huge difference to productivity."

"This is such a great program to use for support coordination."

"As newcomers to Astalty, we are pleased to say that we are extremely satisified with our experience so far.Compared to other software alternatives we've utilized in the past, Astalty stands out due to its personalized support, regular follow-up phone calls, prompt email responses, frequent cheat sheet updates, and comprehensive instructional videos.Our transition to Astalty has been nothing short of delightful, and we are really happy with this business decision."