Astalty vs. CareMaster — NDIS Software - Astalty
Astalty Logo

NDIS Software

Astalty vs CareMaster

The two products

Them

CareMaster

A comprehensive NDIS management solution designed for organisations, workers, and participants, covering scheduling, billing, client records, and compliance reporting. Positioned toward medium to larger providers.

Us

Astalty

Astalty is Australian-built NDIS software made by people who have worked directly in the sector. When you call us, you're talking to someone who has actually sat in the role you're in now. Bringing scheduling, invoicing, compliance, and business operations into a single platform built to grow with you, from solo support coordinators to multi-site NDIS providers, with flat per-user pricing, no confusing tiers, and support that's with you every step of the way.

Jokes

We can tell you we're better. Every company comparison page normally ends like this.

But have you ever seen a comparison page where the company that wrote it didn't come out on top?

Neither have we.

Any comparison you find online, including the one you were hoping to find here, was almost certainly written by someone with something to sell. So rather than dressing up our pitch as a fair fight, we'd rather just be straight with you.

Ask Facebook. Find the NDIS provider groups and ask real people what they use and what they think. Look for reviews on independent platforms. The truth about any piece of software lives in the comments section, not on the landing pages of the companies selling it.

That includes this one.

When you've done your research and you're ready to have an honest conversation, we'll be here.

Video testimonials

Hear it from the people using it

Social media

What people post when we're not looking

Organic posts from Facebook groups and social media.

Social media screenshot 1
Social media screenshot 2
Social media screenshot 3
Social media screenshot 4
Social media screenshot 5
Social media screenshot 6
Social media screenshot 7
Social media screenshot 8
Social media screenshot 9
Social media screenshot 10
Social media screenshot 11
Social media screenshot 12
Social media screenshot 13

Support conversations

Real conversations from our support inbox

Screenshots from HelpScout — unedited.

Support conversations screenshot 1
Support conversations screenshot 2
Support conversations screenshot 3
Support conversations screenshot 4
Support conversations screenshot 5
Support conversations screenshot 6
Support conversations screenshot 7
Support conversations screenshot 8
Support conversations screenshot 9
Support conversations screenshot 10
Support conversations screenshot 11
Support conversations screenshot 12
Support conversations screenshot 13

Customer Reviews

Don't take our word for it

Real, verified reviews from Google and Capterra.

4.9 out of 5.0

Trusted by 1,400+ NDIS businesses

Astalty reviews on Capterra

"My team has been using Astalty for a few months now and we love it. It is easy to use and makes the job of the support coordinators at Orange Elephants Creative Minds a lot easier. It saves us time and allows the management team to stay connect with what staff are achieving."

JA

Jennifer Althaus

"We have been using this program for just over a month now, it was easy to set up and James offered amazing support when transferring clients from our previous CRM."

TM

Tammy McLeod

"Love how user friendly it is and customer service is quick and excellent. Would definitely recommend.Only thing I would like is the chance to manually edit certain parts of invoices before sending. Otherwise super happy. ☺️"

AG

Amy Gray

"Astalty is a simple to use and effective platform for completing all of the daily requirements as a Support Coordinator. Astalty manages to keep all of the relevant information, documentation and case-notes all in one place without over-complicating things. The team at Astalty are always quick to respond whenever there are any questions that need answering or when support is needed. I can't recommend Astalty highly enough!"

MB

Matthew Beard

"The First CRM I’ve Actually Enjoyed Using I have been working as a Support Coordinator for over five years and throughout that time I’ve used a range of CRM platforms including ShiftCare, Brevity, VisualCare, and MYP. By far, I have found Vostality to be the most effective and satisfactory platform for my role. As a Support Coordinator, I spend a significant amount of time working within CRM systems, and I’ve found Vostality to be the easiest to navigate and understand. It has made day-to-day workflow much more efficient and has improved my confidence in maintaining documentation, managing budgets, completing shift notes, and accessing templates all within the one system. Overall, it has been a very positive experience so far. I’m looking forward to continuing to build additional templates and further streamline my workflow and documentation processes moving forward. What I like most about Astalty is how easy it is to access and use as a Support Coordinator. The platform makes day-to-day workflow much quicker and more efficient, particularly regarding templates, task management, case notes, funding and budget tracking, and uploading documents. It is very user friendly and streamlines a lot of the administrative side of Support Coordination, allowing coordinators to spend less time navigating systems and more time focusing on participants and service delivery."

R

Ry

"I've been super happy since making the leap to Astalty. It's really user friendly and obviously designed by a support coordinator because of all the functions it has built in which streamlines your workload. For example, all the NDIS forms are linked to participant accounts and will pre-load with your and their details filled out. Invoicing is quick and easy too."

CW

Carly Wilson

"As a sole trader Support Coordinator, this is a game changer. The tech support is really fast, there are regular training days - free 😁, and the program just works 👌 Integrates with Xero subscription. The Astalty team don't sit on their hands either, there are regular updates and improvements to the software."

DA

Deborah Allen

"As a business coach for NDIS providers, I’ve seen firsthand how much my clients love Astalty. It helps automate invoicing, compliance tasks, streamline rostering, and improve progress note workflows. Affordable, reliable, and perfect for startups and growing disability services. Highly recommend!"

TG

Tania Gorry

"Astalty is one of the best software's on the market and we use it daily for our NDIS Support Coordination provider business. The support team are wonderful and are very helpful."

SC

Sami Charnock

"The best platform to keep clean and organized case management data."

KT

Kirubel Tamrat

"Our organisation has recently transitioned to Astalty from Careview. We are super impressed with the functionality and intuitiveness of Astalty. Our entire team has provided positive feedback. The team from Astalty have been incredibly helpful with the migration of our data and ensuring their platform meets our needs. I highly recommend Astalty! :)"

JM

Jo Mc

"Thankyou Astalty! Astalty is very responsive and we always have our request attended to in a timely and efficient manner. "

S

Samantha

"Absolutely love Astalty to meet our business needs. I have have used this system in my role as Support Coordinator as well as Allied Health. I love the ease of use and all the features it has to offer. Highly recommend!!"

JP

Jodi Potter

"I love using Astalty, it makes everything more streamline and makes it easier to access the information needed and invoicing is now a breeze."

KB

Kristen Butler

"A fabulous, no nonsense, easy to use CRM for all of our support coordination and recovery coaching needs! It is very intuitive and visually appealing. Saves me hours each week re the invoicing side of the business. Highly highly recommend!"

YA

Yvonne A

"Astalty is fantastic! It's so user friendly. Quick and easy to set up participant profiles and if I've ever needed help Jonathon or James have also been a phone call away for support. By far the BEST Support Coordination software I've ever used! Thanks Astalty!!!!!"

JP

Jess Pearce

"I haven’t used all the features of the Astalty software, but what I have used is amazing. The best part is the community behind the software too. Johnathan and the team have created such a place of support and inspiration. You won’t regret going with Astalty."

JM

Jenna Medlen

"Great platform, would highly recommend. The service is very prompt with any issues."

PS

Paul Shearing

"Great program for support coordination. Really easy and convenient to use on the mobile phone."

KW

Kurt Walker

"As a Support Coordinator, I have used a number of different CRMs - however Astalty is by far the best. It makes record keeping, invoicing and reporting that much easier!"

RS

Rachel Simmons

"Reliable and Efficient Workflow Management Solution I've had a positive experience and found Astalty to be reliable and efficient for managing participant and business compliance. Astalty was a new platform for me, and I have found the program streamlined for workflows and centralising data. I can easily assign tasks, track progress and keep everything organised in one place."

T

Tam

"Very intuitive and easy to use software. Highly recommend for Support Coordinators."

GB

Garry Bartlett

"Intuitive, easy to use, brilliant, clean and highly functional and affordable! extremely impressed as an independent support coordinator this works well for me. Also, very responsive to contact and suggestions."

ED

Erica Devitt

"Fantastic program- great way to keep track of all clients"

DK

Damian Kowald

"Easy to use system, easy to use Digital service agreements and e-signatures Task boards and reminders are great to keep up to date with clients. I like that it is built specifically for NDIS providers. Easy of use for CRM Participant/client management and supports Support coordination workflows."

L

Lachelle

"After looking for over a year and a half for a CRM that best fits our business and after trying many others. Astalty was the best!Our staff love the simple design and the minimalistic approach.The support is fantastic with quick responses and a team that is really wanting to help you get the best out of the product.But the thing is that everything just works!"

DX

Drew “XAB-MAN” Xab

"Great program for all support coordination needs!"

AF

Aaron Forsyth

"Astalty has assisted me to streamline the way my business operates as well as saves me money not using alternative platforms. Oliver Martin, Moving Clouds"

OM

Oliver Martin

"Working well for what we need, still learning all the helpful tools it has :)"

KL

Kassidy Leslie

"This is the best program highly recommended for support coordinators and support workers!! It does everything you need !"

LB

Lisa Bailey

"We recently switched to using Astalty from another CRM. It was a decision we didn't take lightly, but were confident due to our contact with Jono in the lead up, and some changes the Astalty team made at our suggestion before we even signed-on. We continue to receive excellent and timely responses to our queries or suggestions. Astalty is saving us time with note entries and admin tasks."

CA

Clint A

""Astalty has honestly made my day-to-day so much easier as a support coordinator. The tools help me stay on track, get things done quicker, and find the info I need without the hassle. It’s like having a little extra support in my corner every day.""

KM

Kylie Meyers

"As an NDIS Support Coordination service, we need systems that are intuitive, reliable, and truly understand the sector—and Astalty delivers."

SK

Sephora Kita

"Astalty is very easy once you get the hang of it. The team are extremely helpful when you contact them, nothing is any trouble. The videos are great, you can go back and watch them anytime they are very informative."

M

MnM

"I have found astalty to be very well designed easy to use. I love that it stores everything I need in one place and I can quickly access information when needed. The astalty team are always available and friendly. I highly recommend this software to all support coordinators."

ST

S T

"Astalty has been a game-changer for support coordination—simple, intuitive, and tailored to the NDIS space. It makes tracking goals, managing notes, and keeping everything in one place so much easier. Highly recommend for busy coordinators."

GW

Girish Wadhwa

"Astalty has changed the way I work for the better. Having everything in one place, case notes, invoicing, keeping track of billable hours. Even being able to have every bit of information on client profiles is perfect! Super Happy that I choose Astalty software to work with. Highly recommend it to every Support Coordinator!"

CR

Courtney Rodwell

"Disability Right Network. Overall, my experience with Astalty was positive and professionally rewarding. I had the opportunity to work with a diverse range of participants and develop my skills further within the disability and support sector. The role allowed me to build strong relationships with clients and colleagues while gaining valuable experience in teamwork, communication, and problem-solving. While there were challenges at times due to workload demands, the experience contributed significantly to my professional growth and understanding of the industry. I really appreciated the supportive team culture and the opportunity to genuinely help participants and families achieve positive outcomes. I also enjoyed the flexibility and the strong focus on person-centred supports. "

R

Ron

"*honest review*For months I had shopped around, ripping my hair out, trying to find the right software. From companies that charged you per client that you have, to companies that charged $10,000 just to teach you how to use their software. To companies that have absolutely zero support - just pretty picture's.Now that I have signed up with Astalty, I can hand on heart, honestly say I am thankful that I have found such an amazing software, that comes with very proactive and supportive people running it.Astalty does everything I need but the best things for me are:1. It is packed with organised sections (for my little OCD self) so I can have as much or as little information in areas with quick access to them.2. It links directly to my XERO and I have NEVER had to stress about my invoices.3. If I ever have a moment where I just can't remember what I was doing - I have super awesome humans on the other end of the computer that help me any time that I need. Bonus.4. It is extremely cheap compared to so may other providers!If you are every worried about locking into something straight away, I would 1000% recommend having a trial of Astalty. I guarantee you will love it."

CR

Chanel Roche

Still here? Good.

When you're done doing your research, we'll be here.

Free, 20 minutes, no obligation.