The people who built Astalty used to run NDIS businesses, that experience is in every part of the product.
Ownership
Astalty is 100% Australian-owned by people who've worked directly in the NDIS sector, not investors, not private equity.
We've seen what happens to software when the priorities shift from providers to profit margins. When a fund takes a stake, the product stops being built for you. They start looking at other markets, and before long, your calls are being answered from overseas.
70% of Astalty staff have NDIS experience.
James & Jono, why we built Astalty, and why we're keeping it ours.
Security & data
We also refuse to send development or customer support offshore. Every person who touches Astalty's code, or picks up the phone to help you, is based here in Australia.
Astalty is ISO 27001 accredited, which requires a full independent audit of how data is stored, accessed, and protected.
This means every process that touches your data, from how engineers access systems to how backups are managed, has been reviewed by an independent third party.
We don't send data offshore. We don't route it through overseas infrastructure. Everything, participant records, invoices, progress notes, documents, is stored in Australian data centres.
We also refuse to send development or customer support offshore. Every person who touches Astalty’s code, or picks up the phone to help you, is based here in Australia.
We haven't handed the keys to automated pipelines. Every change to Astalty's codebase goes through human review before it reaches your data.
AI tools are appearing fast across care management software, and we think that's genuinely useful. But we're conscious about where to apply it, which models to trust, and how to make sure your data stays within Australian privacy principles. We're still researching. We're not rushing to build anything we're not confident in.
What does Astalty stand for?
It's in our name, and it shows up everywhere providers leave honest feedback. A review of the independent platforms shows Astalty averages 4.9 out of 5, while ShiftCare averages 4.6.
Astalty, average across platforms
4.9
GetApp 4.8 · G2 5.0 · Google 4.9
ShiftCare, average across platforms
4.6
GetApp 4.6 · G2 4.6 · Google 4.7
"We’d tried other rostering apps before, but haven’t seen the same level of success we’re now getting with Astalty. The team is always listening and building the features we need, and our staff find it really user-friendly."
"Everything we need, the service provider and support coordination side, is all in one tool. No more jumping between different systems. It’s streamlined, intuitive, and by far the best software we’ve used in the industry."
"We switched from another program and took a gamble on Astalty. What a difference it’s made. The support team are amazing, every request gets taken on board, and it’s so easy to keep track of things for participants."
Pricing
Minimum seat requirements lock you in before you've started. Tiers mean the features that actually matter for running a well-rounded NDIS business are rarely on the entry plan.
Astalty is one price, GST inclusive, no seat minimums, every feature from day one.

Astalty vs ShiftCare
Select a scenario that matches where your business is right now.
For easy comparison, ShiftCare's pricing below is shown GST inclusive.
Astalty
All features included
Minimum seatsNo minimum seats
True cost to get started
$64/ month
1 standard user, no minimum
ShiftCare Intelligence (Premium)
To match Astalty's features
Minimum seats5-seat minimum
True cost to get started
$137.50/ month
5 seats × $27.50
Pricing and features based on available information through ShiftCare's website, June 2026.
Most software looks the same on paper. What separates them is how they hold up in your actual operation, day in, day out. The features that take extra steps to make happen, or that don't quite work as advertised, are the ones that cost providers the most.
So don't just trust us. Do your research. Talk to people who use both and ask them the hard questions. Then get a demonstration of each one. Take the workflows that eat up the most of your time right now and watch them run, step by step, in both platforms. See it firsthand. That's the only way to get a real feel for what actually works best for you.
A decision this size deserves more than a comparison page, ours included.
Video testimonials
Customer Reviews
Real, verified reviews from Google and Capterra.
"I've been super happy since making the leap to Astalty. It's really user friendly and obviously designed by a support coordinator because of all the functions it has built in which streamlines your workload. For example, all the NDIS forms are linked to participant accounts and will pre-load with your and their details filled out. Invoicing is quick and easy too."
Carly Wilson
"Easy to use, time and cost efficient, growth opportunities are embraced.At the start of 2023, our boutique, niche focussed Support Coordination team moved from a system built for huge companies Astalty and have not looked back since.Ease of use through task planning and time recording has simplified tracking billable hours as well as improved record keeping.The Astalty team welcomes feedback with a view toward meeting current users demands and wish lists. Feedback is accepted resulting in updates being implemented regularly.Keep up the good work, Astalty!"
Jenn Hilditch
"I have been using Astalty for several years now after trying other CRM's - and I still love it and think its the best Supp Co system for my team. I love that the training is regular and on point & I appreciate the support that I get - in most cases I am answered from my queries, within the day - still a great system and at a competitive cost"
KIM HALHEAD
"I absolutely love it! no more 100excel sheets and files-it’s a one stop shop! Has definitely been created with Support coordinators hardest tasks in mind - realtime notes, ease of invoicing and tracking of KPIs!Great system-making life easier! Thanks for an awesome system and for always been so responsive! A happy support coordinator:)"
Obeida Abou-eid
"Absolutely love Astalty to meet our business needs. I have have used this system in my role as Support Coordinator as well as Allied Health. I love the ease of use and all the features it has to offer. Highly recommend!!"
Jodi Potter
"As a Support Coordinator, I have used a number of different CRMs - however Astalty is by far the best. It makes record keeping, invoicing and reporting that much easier!"
Rachel Simmons
"All-Rounder Software! Great overall experience and highly recommend to any users looking for software. My go to for all client management tasks, case notes and storing files appropriately. Easy to use and great for storing client information. Billing is quick and easy and links to Xero. Great support when any issues have presented. Helps me keep on track with progress for my clients and ensure that check-ins or plan reviews are planned more efficiently. "
Tiegan
"I highly enjoy using Astalty and would recommend it to anyone within the industry that needs a user friendly, intuitive system. I like Astalty for its intuitive user face. It makes completing my role as an NDIS Support Coordinator incredibly easy and most things are supported by a click of a button. I highly enjoy that there is a support option that includes easy to understand and follow user manuals."
Jasmine
"Good RMS system. Easy to use and not as cumbersome as other RMS I have used such as Childstory and KIDS it could still be better but recent upgrades have been good. Ease of use Client Information Calander and reminders New risk assessment New form generation and custom templates."
Alisha
"Simple, effective, time saving, easy to use and affordable system for support coordinators"
Nicola W
"I switched to Astalty from Careview 8 months ago, I've never looked back. Astalty's software is fantastic, cost-effective and their customer service team is incredibly helpful. Thanks Astalty"
Oliver Loffelman
"Amazing system, so user-friendly. Any questions get resolved quickly. Billing also made so much more simpler and sync to xero amazing."
Rebecca Kelly
"Astalty has been an absolute game changer, and one of the best decisions I have made for my business. Astalty offers genuinely intuitive and responsive experience. Astalty has saved me hours (if not days!) of administrative work. Tracking financials and business performance has become a breeze."
hugh baulderstone
"Astalty is a clear, precise program to record and track information on Participants and services delivered. Very easy to use."
Tom Van Dam
"I'm still only trying it out and learning so far. I have some struggles navigating item lines its just wont work at all, will be keep trying and see how i go in a week time. "
Ekaterina Smith
"Asalty is absolutely amazing. The most well thought out and targeted software I have ever used. Each thing I go looking for in the system is exactly where you would expect to find it without watching tutorials. The customer service is on point and extremely efficient. Would give it 6 stars if I could."
Laura Scholfield
"Easy to navigate, fast IT assistance, Very responsive to enquires."
Joleen B
"Astalty has changed the way I work for the better. Having everything in one place, case notes, invoicing, keeping track of billable hours. Even being able to have every bit of information on client profiles is perfect! Super Happy that I choose Astalty software to work with. Highly recommend it to every Support Coordinator!"
Courtney Rodwell
"Amazing Database for Support Coordination"
Tammy Elliot
"I use Astalty every week and it has 90% of the features I need to streamline my week. I started using it a year ago, and could not live without it. Astalty takes all of the fiddly tasks out of working in the NDIS, allowing me to get more done in much less time."
Marcus Tate
"Great Software for Support Coordination"
David Doherty
"User friendly. Overall it is affordable and worked well for my simple business structure as a sole trader. Time is money for anyone and as a sole trader any way to reduce administrative hours is welcomed. Business admin is a necessary evil, but my focus is my clients and my passion for getting outcomes drives me. A CM system that supports me to direct more energy toward the actual work is beyond welcomed. Astalty is simple and user friendly, it is generally easy to work out how to use features and I have rarely needed to reach out for support. You can make your use of Astalty as simple or a complicated as you want it to be dependent on your business needs. If you just want to keep basic notes and create invoices, you can. If you want to use it to automate the process from referral all the way through to end of plan reporting, you can. "
Kirra
"Astalty has been an amazing platform to use to keep all of our files in order virtually. It's super easy to use, and if you ever have issues, it's so easy to get into contact with someone ASAP regarding it. Would absolutely recommend to any businesses needing a more organised platform for filing."
Georgia Vichie
"I am delighted to share my experience with using Astalty as this platform has made it easy to manage our Support Coordination business. It is efficient, extremely user-friendly, has an intuitive design, as I was able to quickly grasp its functionalities. Astalty makes it easy to create tasks, manage participant profiles, monitor progress and utilsations of plans. The customer service and support are great too! I always get a helpful response promptly (normally within a couple of hours). They are also open to suggestions for further developments and are continually updating their features based on feedback.I recommend Astalty as a great product. Well done to the team behind Astalty."
Nikki Griffith
"I have just signed up to Astalty and I love it. I have used 3 other CRM's for support coordination and NONE compare to it. The features are innovative, and I can see that the Team and willing to evolve quickly in a changing space. Love it! Highly recommend!"
S Griffiths
"Transition into working for Myself. Astalty has been the difference between making the transition from working for a large company to successfully working for myself, I could not have done it without Astalty. I tested several others when trying to decide what product would work best for me and Astalty has exceeded my expectations. It is is easy to use, great value for money with great support behind it-what more could you ask for. "
Marie
"I have found astalty to be very well designed easy to use. I love that it stores everything I need in one place and I can quickly access information when needed. The astalty team are always available and friendly. I highly recommend this software to all support coordinators."
S T
"What a great program, very easy to use. The staff are great very helpful and responsive. Look forward to more exciting new features."
Renee Wyatt
"It’s been an absolute pleasure working with Astalty. Their dedication to cyber security and data protection is impressive and aligns perfectly with our philosophy at Empire Technologies. Collaborating with a team that values such high standards makes our work even more rewarding. It's been a great journey helping them maintain their ISO27001 certification and improve their internal processes. When you work with a team that’s as dedicated as Astalty, it makes our job so much more fulfilling. We look forward to continuing our partnership!"
Cristiano Pires
"Easy to Navigate. Overall experience is positive, it takes a load of end of month processing, allowing for other priorities. Astalty has a great layout and easy to navigate around the site. It provides ease to link reports with the NDIS portal. "
Tim
"Outstanding Service and Exceptional Team! Astalty has been an absolute standout to work with. From my first interaction, the team demonstrated professionalism, clear communication, and genuine care. Their attention to detail, efficiency, and commitment to achieving great outcomes made the entire process smooth and stress-free. What sets Astalty apart is their ability to combine strong technical knowledge with a personal, client-centred approach. They take the time to understand individual needs and deliver results that truly align with goals and expectations. It’s rare to find a team that’s this responsive, reliable, and passionate about what they do. I wouldn’t hesitate to recommend Astalty to anyone looking for quality, integrity, and genuine support. — Desiree M."
Desiree Maingot
"Astalty has the capabilities and the advanced technology to cater from a sole trader to a large organisation. The amount of thought that has been put into this software makes it possible to run a business with the operations end taken care of. Cheaper than most but more advanced than most with all the technical side of things in the background. Customer service team are great and take on any new ideas you have and will make them happen!"
Alicia Brookman
"Such an amazing software that is user friendly and has all the required functions to successfully run my business as an indeed ant support coordinator. Highly recommend."
haley browne
"Very intuitive and easy to use software. Highly recommend for Support Coordinators."
Garry Bartlett
"Really helping me run my company smoothly and efficiently. So glad i made the switch to Astalty."
Samantha Noble
"Early adopter. The customer service has always been excellent, they always make sure before rolling it out a new feature, it's tried and tested. They've always continued to evolve along with the ndis, helping me keep my business running smoothly. "
Grant
"The onboarding process was straightforward, and the support team has been responsive and knowledgeable whenever assistance was needed. Astalty has been a fantastic platform for managing NDIS operations. The system is intuitive, easy to navigate, and brings together scheduling, participant management, invoicing, compliance, and reporting in one place. "
Shemeah
"The best platform to keep clean and organized case management data."
Kirubel Tamrat
"Easy to use and support are very quick to reply"
Adam Hicks
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