Astalty vs. ShiftCare — NDIS Software - Astalty
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NDIS Software

Astalty vs ShiftCare

The two products

Them

ShiftCare

ShiftCare is a cloud-based care management platform serving over 5,500 agencies and 150,000 caregivers across home care and disability services. It brings scheduling, billing, client records, and compliance into one platform, with a mobile app and AI-assisted rostering tools designed to reduce admin and keep distributed teams coordinated.

Us

Astalty

Astalty is Australian-built NDIS software made by people who have worked directly in the sector. When you call us, you're talking to someone who has actually sat in the role you're in now. Bringing scheduling, invoicing, compliance, and business operations into a single platform built to grow with you, from solo support coordinators to multi-site NDIS providers, with flat per-user pricing, no confusing tiers, and support that's with you every step of the way.

Jokes

We can tell you we're better. Every company comparison page normally ends like this.

But have you ever seen a comparison page where the company that wrote it didn't come out on top?

Neither have we.

Any comparison you find online, including the one you were hoping to find here, was almost certainly written by someone with something to sell. So rather than dressing up our pitch as a fair fight, we'd rather just be straight with you.

Ask Facebook. Find the NDIS provider groups and ask real people what they use and what they think. Look for reviews on independent platforms. The truth about any piece of software lives in the comments section, not on the landing pages of the companies selling it.

That includes this one.

When you've done your research and you're ready to have an honest conversation, we'll be here.

Video testimonials

Hear it from the people using it

Social media

What people post when we're not looking

Organic posts from Facebook groups and social media.

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Support conversations

Real conversations from our support inbox

Screenshots from HelpScout — unedited.

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Google Reviews

Don't take our word for it

Real reviews from Google — 4.9 out of 5.0.

4.9 out of 5.0

Trusted by 1,400+ NDIS businesses

"Astalty has been such a great program to use. It is so easy and streamlined it makes work much more efficient and creates a much easier workflow. Would recommend!"

JM

James Moutafis

"Honestly, Astalty has the best customer service. 10 out of 10!"

TB

tracy bridge

"Such an amazing software that is user friendly and has all the required functions to successfully run my business as an indeed ant support coordinator. Highly recommend."

HB

haley browne

"What a great program, very easy to use. The staff are great very helpful and responsive. Look forward to more exciting new features."

RW

Renee Wyatt

"I love Astalty! I have been using for a while now, get alot for what you pay for! Excellent service and prompt answers to questions if needing some advice. Definitely recommend!"

T(

Tahvy Frew (Tahv)

"I have been using Astalty for several months as an independent Support Coordinator. It is just fantastic!!I can't thanks James enough for his responsiveness to my questions and suggestions.I am generating many more billable hours than when using other CRM software as the way Astalty is set up makes recording billable time very easy.Invoicing has been seamless.👍🏽👍🏽👍🏽I'm looking forward to each update because the product just gets better and better at a completely reasonable price.Yes: there are some minor tweaks I'd like, but I'm confident they will come through in the near future.Overall I'm a very happy customer."

LA

Liz Ayers

"We are a small NDIS Support Coordination organisation and have been using Astalty for a year. All our staff are extremely happy with both the system and available functions. It supports our processes well and requires very little training to implement. We also utilise easy and on-demand instruction videos and prompt customer service replies."

KJ

Katalin Jakus

"Signed up with Astatly from another software provider. Astalty is super easy to use and to record necessary information and to keep admin to a minimum. Great for small support coordinator businesses."

MC

Mum’s Unleash Support Coordination

"I have used other softwares while working for other organisations and wanted to trial Astalty when I started my own business. I must say Astalty is an absolute WINNER !! Very easy to use and helps me stay efficient and productive. I am a convert and now have a PRO version of the software for my team :-)"

PN

Pavi N

"We have a small Support Coordination business and since we started using Astalty it has made keeping track of everything so much easier. Once they add in the ability to create shift it will be 5 star. Definately a winner."

FH

Fiona Hough

"We used Astalty when they started early. We were one of the early users. We even had a meeting and provided very useful feedback to the team.It has grown so well now that we had to come back.Simply love it."

SS

Supports In Sync

"As an independent Support Coordinator, Astalty is an easy-to-use program that has significantly improved my workflow. It alerts me when reports are due and notifies me if I haven't made contact with a client for a certain period, among other fantastic functions. One of the standout features is its seamless integration with Xero, which makes invoicing a dream. Plus, their support is second to none. Highly recommend!!"

TS

Tracey S

"I've had a fantastic experience with Astalty. The system is by far the best I have used – easy to navigate, with all processes and information readily accessible in one location. Having all client resources in one place makes things so much more efficient. They've made sure every step of the process was smooth and stress-free. I especially appreciate their attention to detail and the personalised approach they take to meet the needs of clients. I highly recommend Astalty to anyone looking for reliable and friendly service. Keep up the great work!"

LF

Lyndsay Foale

"Fantastic program for case noting and invoicing. Very prompt support team listen to the user and proactive when it comes to making improvements. Great Work Astalty."

RD

Renee Dodson

"This specifically designed Support Coordination Software is perfect. It's affordable and does everything a SC business could need. It's very intuitive for SC's and provides really great oversight regarding your clients at each step of their journey. I especially like the copy and paste features that makes it easy to transfer details from the software to external documents.The software developers are easily accessible and available for any questions, concerns or problems that you may encounter."

ZR

Zoe Rogoff

"Excellent productResponsive ownersVery user friendly and efficient"

RG

Ryan Gutch

"It’s been an absolute pleasure working with Astalty. Their dedication to cyber security and data protection is impressive and aligns perfectly with our philosophy at Empire Technologies. Collaborating with a team that values such high standards makes our work even more rewarding. It's been a great journey helping them maintain their ISO27001 certification and improve their internal processes. When you work with a team that’s as dedicated as Astalty, it makes our job so much more fulfilling. We look forward to continuing our partnership!"

CP

Cristiano Pires

"A great system, easy to learn to work with in the NDIS space, it is easy to navigate and locate participant details at the touch of a button. Sherree, BAble Support Coordination"

ST

Sherree Towsey

"I just spent two whole days doing stress free uploads, notes, and tasks.Yesterday I decided to trial a few new crms as mine weren't working for me anymore.But I kept coming back to this one.So easy to use!!!There's nothing I need to do at the end of the day as a sole trader.So when I'm finished work, I'm finished!!Everything is within this system.Why didn't I do this sooner?Kicking myself for wasted hours now."

TM

Tink Mac

"Amazing Database for Support Coordination"

TE

Tammy Elliot

"Love Astalty, easy system to navigate and quick fantastic support if needed. I have recommended Astalty to several other Support Coordinators."

TT

Tamara Tye

"brilliant, has been a massive time saver. takes a bit to get use to but has been making our job easier every day "

TM

TK McVicar

"The Astalty team are reinventing how support coordinator and providers operate in a way that is person-centred, and ultimately, for the good of the industry. Their obsession with customer centric approaches to development and operations is extremely admirable. You'd be silly not to get on board with the team!"

JB

Josh Byron

"Great Software with a great support team that is extremely easy to contact and get help through. I definitely would recommend this software to anyone."

CV

Charlotte Vincent

"Brilliant program!! Independent, small, medium or large businesses - you cant go wrong. Works seamlessly with Xero and has everything we need and more."

CM

Carissa McMahon

"Great program with great support team"

MK

Mandy Kentwell

"Excellent support coordination software - very impressed with the invoicing process! Affordable, very easy to use and great support available when needed. Highly recommend."

KL

Kate Lewis

"Astalty provides the most exceptional user interface for Support Coordinators with incredible customer service. The team are always prompt to respond to queries and resolve any technical issues. After considerable research into different platforms for a CRM, Astalty was the only provider with the capacity to deliver a seamless experience for Support Coordinators. Highly recommend to all Support Coordinators!!"

KD

Kimberley Drechsler

"Astalty is user friendly and easy to navigate. It is clear that it has been created with Support Coordinators in mind. The user guides are clear and concise, and support is available whenever it's needed."

CR

Charlotte Rourke

"Astalty professional app and customer service deliver personalised problem solving, no business is too small or complex for this responsive team. Seriously time saving and great organisational tools is just the tip of what this app and these guys can do. Private practice Social Workers, Specialist support coordinators and allied health professionals - will love the functionality and connectivity this brings to case management, documentation storage, billable hours, invoicing, task tracking... Now with the addition of a calendar linked to tasks this team are working hard to meet your private practice goals - Astalty works harder so you can work smarter xxx"

S

Sandra

"Great streamlining asset to NDIS businesses."

CT

Carelinked Toowoomba

"I have used other tools before and they were all very clunky. Astalty makes everything so easy and the updates and adjustments to changes within the NDIS happen so quickly that it really takes a lot of the stress out of it. I love the templates and how everything happens automatically; Referrals, enquiries, invoices, Xero, my website - it all integrates and saves me hours and hours that I can spend supporting my participants. The customer service is quick to reply and always super helpful. I recommend Astalty to anyone wanting to run their business efficiently. Big thanks to Jonathon and the Astalty Team!!"

SY

Sarai Yates

"Great software !"

NM

Nicolas Mirguet

"This is the best program around. I have worked on a number of these programs and the Astalty program is fast and reliable and the support you receive from the team is next level. They are quick and efficient in resolving any issues you may have and take on board feedback. The program is simple yet efficient and works at case noting effectively and quickly. I would recommend Astalty to anyone who would listen!!!"

MH

Mel Holloway

"You are honestly the best. Is there anyway you can have one of those little things and the end of our Password so we can disguise what we have typed?"

TB

Tracy bridge

"Really helping me run my company smoothly and efficiently. So glad i made the switch to Astalty."

SN

Samantha Noble

"(Written on behalf of Tara Sayer Support Services) - I've found Astalty really easy to adapt to, and it's been a boon for my business. It feels as though someone was looking over my shoulder at what I used to do for hours every week, and created a program to make elements of my working week now to be much, much quicker. It's great."

BD

Beej da Deej

"A system that keeps on getting better with each feature added. The only downside is the cost per signature per documents, bit of a deterrence on using this option as it can be a large expense at times."

OA

Obeida Abou-eid

"As a Support Coordinator, I’ve found Astalty to be the best system I’ve used by far. It’s incredibly user-friendly and has greatly simplified my workflow. It helps keep me on track with automatic alerts for upcoming reports and notifications when I haven't contacted a client in a while. I highly recommend Astalty to anyone!"

MJ

Michelle Johnson

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