Astalty vs. ShiftCare: NDIS Software - Astalty
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Astalty vs ShiftCare

Every feature, at one price.

The people who built Astalty used to run NDIS businesses, that experience is in every part of the product.

Ownership

Privately owned. No investors.

Astalty is 100% Australian-owned by people who've worked directly in the NDIS sector, not investors, not private equity.

We've seen what happens to software when the priorities shift from providers to profit margins. When a fund takes a stake, the product stops being built for you. They start looking at other markets, and before long, your calls are being answered from overseas.

70% of Astalty staff have NDIS experience.

James & Jono, why we built Astalty, and why we're keeping it ours.

Security & data

Built in Australia. Stored in Australia. Reviewed by Australians.

We also refuse to send development or customer support offshore. Every person who touches Astalty's code, or picks up the phone to help you, is based here in Australia.

ISO 27001 Certified

The highest independently audited information security standard.

Astalty is ISO 27001 accredited, which requires a full independent audit of how data is stored, accessed, and protected.

This means every process that touches your data, from how engineers access systems to how backups are managed, has been reviewed by an independent third party.

100% Australian Infrastructure

Your data stays in Australia. Full stop.

We don't send data offshore. We don't route it through overseas infrastructure. Everything, participant records, invoices, progress notes, documents, is stored in Australian data centres.

We also refuse to send development or customer support offshore. Every person who touches Astalty’s code, or picks up the phone to help you, is based here in Australia.

Human-Reviewed Releases

Every line of code is reviewed by a human.

We haven't handed the keys to automated pipelines. Every change to Astalty's codebase goes through human review before it reaches your data.

Thoughtful AI Development

We're being thoughtful about AI.

AI tools are appearing fast across care management software, and we think that's genuinely useful. But we're conscious about where to apply it, which models to trust, and how to make sure your data stays within Australian privacy principles. We're still researching. We're not rushing to build anything we're not confident in.

What does Astalty stand for?

A solution that actually listens to you.

It's in our name, and it shows up everywhere providers leave honest feedback. A review of the independent platforms shows Astalty averages 4.9 out of 5, while ShiftCare averages 4.6.

Astalty, average across platforms

4.9

GetApp 4.8 · G2 5.0 · Google 4.9

ShiftCare, average across platforms

4.6

GetApp 4.6 · G2 4.6 · Google 4.7

PlatformAstaltyShiftCare
GetApp4.8 / 54.6 / 5
G25.0 / 54.6 / 5
Google4.9 / 54.7 / 5

"We’d tried other rostering apps before, but haven’t seen the same level of success we’re now getting with Astalty. The team is always listening and building the features we need, and our staff find it really user-friendly."

Elaine Diphoorn · Google Review

"Everything we need, the service provider and support coordination side, is all in one tool. No more jumping between different systems. It’s streamlined, intuitive, and by far the best software we’ve used in the industry."

Mine Dursun · Google Review

"We switched from another program and took a gamble on Astalty. What a difference it’s made. The support team are amazing, every request gets taken on board, and it’s so easy to keep track of things for participants."

Selynda Bryant · Google Review

Pricing

Some competitors start their prices at $9. When you add it up, it can be 5.5 times that amount.

Minimum seat requirements lock you in before you've started. Tiers mean the features that actually matter for running a well-rounded NDIS business are rarely on the entry plan.

Astalty is one price, GST inclusive, no seat minimums, every feature from day one.

Astalty's all-in-one price compared with tiered competitor pricing

Astalty vs ShiftCare

See how they compare.

Select a scenario that matches where your business is right now.

For easy comparison, ShiftCare's pricing below is shown GST inclusive.

Astalty

All features included

$30/ support worker / month

Minimum seatsNo minimum seats

True cost to get started

$64/ month

1 standard user, no minimum

All features included from day one

ShiftCare Intelligence (Premium)

To match Astalty's features

$27.50/ user / month

Minimum seats5-seat minimum

True cost to get started

$137.50/ month

5 seats × $27.50

Top tier required to match Astalty
Feature Astalty ShiftCare Premium
Pricing & Terms
GST included in advertised price
Minimum seats required
None
5
Free trial length
14 days
7 days
Core Operations
Rostering
Scheduling costs
SCHADS award alerts
Timesheet & payroll
Support worker app
GPS clock in & clock out
Shift board
Progress notes
Staff onboarding & document management
Optional Xero integration
API integration
Billing & Invoicing
NDIS invoicing & claiming
Bulk invoicing
Service agreement generation
Funds management & balance alerts
Funding periods
AI
AI features
Compliance & Clinical
Goal tracking
Custom forms
Incident register
Feedback & complaints register
ISO 27001 certified
Family portal
Keyword flagging

Pricing and features based on available information through ShiftCare's website, June 2026.

Here's the thing a feature list won't tell you.

Most software looks the same on paper. What separates them is how they hold up in your actual operation, day in, day out. The features that take extra steps to make happen, or that don't quite work as advertised, are the ones that cost providers the most.

So don't just trust us. Do your research. Talk to people who use both and ask them the hard questions. Then get a demonstration of each one. Take the workflows that eat up the most of your time right now and watch them run, step by step, in both platforms. See it firsthand. That's the only way to get a real feel for what actually works best for you.

A decision this size deserves more than a comparison page, ours included.

Video testimonials

Hear it from the people using it

Customer Reviews

Don't take our word for it

Real, verified reviews from Google and Capterra.

4.9 out of 5.0

Trusted by 1,400+ NDIS businesses

Astalty reviews on Capterra

"This is the best program around. I have worked on a number of these programs and the Astalty program is fast and reliable and the support you receive from the team is next level. They are quick and efficient in resolving any issues you may have and take on board feedback. The program is simple yet efficient and works at case noting effectively and quickly. I would recommend Astalty to anyone who would listen!!!"

MH

Mel Holloway

"Value for money. Actually helped me to accurately be able to bill and stop missing gaps I was working for free! Great, I've recommended to many people in our industry. It is an affordable option that was made for our industry. Tracking the tasks into actual time spent. so I actually got paid the correct hours I was spending working!"

R

Romana

"Amazing system, so user-friendly. Any questions get resolved quickly. Billing also made so much more simpler and sync to xero amazing."

RK

Rebecca Kelly

"I delayed getting it thinking it would be like all the other ones one's used over the years. I was WRONG! I tell everyone to get it. Honestly the best system and so user friendly I was using it before having the free training provided. It just makes sense!"

BM

Bonnie McKenzie

"I can't say enough good things about Astalty. Customer service has been fast and always spent the time to listen to our individual needs. The CRM is fast and easy to use on the go. With 2FA I know our Data is as safe as can be."

GM

Grant McLeish

"Love Astalty, easy system to navigate and quick fantastic support if needed. I have recommended Astalty to several other Support Coordinators."

TT

Tamara Tye

"Brilliant NDIS Provider Solution. Incredibly positive. Any questions I have had have usually been answered by their training videos and guides, and anything that wasn't they are very good at getting back to you and explaining. Astalty houses all the features for a comprehensive NDIS provider service, from client information to invoicing. The ability to export reports saves participants time and funding, and the customer support action requests very efficiently. "

T

Timothy

"As a very busy sole trader (SMM Support Coordination) I spent many months looking for a CMS that would save me time, give appropriate notifications and be user friendly. Using Astalty for a couple of months now, it has completely changed my life and made me far more efficient, allowing for additional time for my participants. My only regret is not changing over to Astalty sooner!!"

SM

Sharon MacKinney

"Our organisation has recently transitioned to Astalty from Careview. We are super impressed with the functionality and intuitiveness of Astalty. Our entire team has provided positive feedback. The team from Astalty have been incredibly helpful with the migration of our data and ensuring their platform meets our needs. I highly recommend Astalty! :)"

JM

Jo Mc

"I have been using Astalty for a few months now, and I am really impressed! This is the most perfect platform for any Support Coordinator, and nicely priced too! excellent value!"

LS

Laura S

"Astalty is fantastic and works really well for keeping track and billing for NDIS supports. I am a Support Coordinator and I find that Astalty has everything that I need to record case notes, store documents and invoice for payment."

AD

Ashleigh Dougherty

"I met the Astalty team at a provider expo in 2023 and had a brief run through of the program. When I became Independent in Nov 2023, I went straight to Astalty. Easy to use, the User Guide is so simple and accessible, and the Astalty guys are super responsive and open to feedback and our ideas, which is amazing! Definitely recommend."

AM

Ange McArthur

"We have been working with Astalty for just 8 weeks and it has already become a game changer in the office protocols and lightened the load of all considerably. It takes some time to get all your information integrated, but once you have, it's the GOAT for daily monitoring and meeting engagement. I honestly don't know what took us so long to make the change but I'm very glad that we did. The multi faceted nature of Astalty has eliminated the need to monitor information in several locations and this is so appreciated, especially at the end of the day. Love it."

LM

Lee Millar

"Astalty has been effective and efficient to use. Saving me time with invoices and billables in one system! Now I’m looking forward to using the new forms to make it easier for our business to use one complete package. Building Capacity WA."

MG

Mandy Gilbert

"I have used other softwares while working for other organisations and wanted to trial Astalty when I started my own business. I must say Astalty is an absolute WINNER !! Very easy to use and helps me stay efficient and productive. I am a convert and now have a PRO version of the software for my team :-)"

PN

Pavi N

"We have used Astalty for almost 2 years now and the service that we receive is amazing 🤩 We always get a response within half an hour of sending the request in and feel like we are dealing with humans and not machines. The system itself is so quick and simple to use and very easy to understand.Would highly recommend this company for thier product and their support 😊"

LC

Louisa Crowther

"Affordable, easy to use and fabulous support team - when help is needed.Recommended for any Support Coordinator."

KT

Kelly Taylor

"Astalty is the perfect CRM for effective document and invoice management. It is a high preforming platform backed by a fantastic and responsive team! - could not ask for better support and service. - Thanks #TeamAstalty"

LE

Loren Elizabeth

"INCREDIBLE! What can i say? Where do i start? This platform has completely changed the way we run. Astalty has streamlined everything, such an easy to manage platform - and the development team are always welcoming to take on new suggestions and features. I suggest everyone working within NDIS Support Coordination sign up to this platform STAT!! A Complete Game Changer ✌️✌️"

NT

Natalie Tobin

"I have recently started using Astalty after trying multiple other platforms. Astalty is very easy to use, has a lot of handy NDIS information built in and is very intuitive. I can tell that it has been created by people in the NDIS space because the layout, and information flow, works wonderfully."

SS

Steve Sheahan

"Effective & Efficient! What stands out most is the ease of use, reliability of the system and the excellent customer support. Astalty is intuitive and easy to navigate. The automation tools have saved our team countless hours by streamlining follow-ups, task management, and reporting."

L

Loretta

"Excellent CRM for NDIS Providers with Outstanding Support. My overall experience with Astalty has been extremely positive. It has become an essential part of running my support coordination business due to its simplicity, reliability, and excellent functionality. The system makes it easy to manage participant records, monitor hours and budgets, generate reports, and create invoices through its Xero integration. What really sets Astalty apart is the customer service. The support team is responsive, knowledgeable, and genuinely committed to helping users get the most out of the platform. Whenever I have needed assistance, I have received prompt and helpful responses. The reporting features are particularly valuable, allowing me to keep track of participant funding utilisation and staff workloads with minimal effort. The e-signature functionality is also very useful for managing service agreements and consent forms electronically. Overall, Astalty provides an excellent balance between functionality and ease of use. It has streamlined many of my business processes and significantly reduced administrative workload. I would highly recommend it to other NDIS providers looking for a practical, reliable, and well-supported CRM solution. * Simple and easy to learn, with an intuitive interface that doesn’t require extensive training. * Outstanding customer support that is always quick to respond and helpful when resolving issues or explaining features. * Local company with a strong understanding of the needs of NDIS providers. * Excellent participant record management, making it easy to store, access, and retrieve information. * Powerful reporting capabilities that help monitor participant budgets, support coordinator hours, and weekly utilisation. * Seamless integration with Xero, including easy batch invoice creation that saves significant administration time. * Extensive reporting options that are straightforward to create, customise, and manage. * Ability to send service agreements, consent forms, and other documents electronically for signature. * E-signature pricing is very reasonable at $1.00 per signature request, regardless of how many documents are included in the same request. "

J

Julie

"Astalty has been a fantastic platform to work with. It’s incredibly user-friendly and, once it’s set up correctly, it really streamlines day-to-day workflows and saves so much time. The features are intuitive, making it easy to navigate and manage tasks efficiently. As someone working in the NDIS space, I’ve found it to be a valuable tool for keeping processes organised and improving overall efficiency. It’s clear that a lot of thought has gone into creating a system that genuinely supports its users. Highly recommend!"

ST

Shelby Theunissen

"Astalty is the CRM that we have been looking for, for our business it has been a game changer, from the customisable templates that can utilised to assist us with assessments right through to reports and having them indivdualised to each client of ours at the click of a button through to tracking funding to ensure that the client has enough within their budget to cater to their needs"

AC

Anne Caves

"I just spent two whole days doing stress free uploads, notes, and tasks.Yesterday I decided to trial a few new crms as mine weren't working for me anymore.But I kept coming back to this one.So easy to use!!!There's nothing I need to do at the end of the day as a sole trader.So when I'm finished work, I'm finished!!Everything is within this system.Why didn't I do this sooner?Kicking myself for wasted hours now."

TM

Tink Mac

"Astalty -Efficient and User-Friendly Platform for NDIS Service Management. Overall, my experience with Astalty has been positive. It is a user-friendly platform that helps streamline client management, documentation, scheduling, and reporting in one central location. The system has improved efficiency in day-to-day work, and while there are occasional technical issues, the benefits generally outweigh the drawbacks. I would rate Astalty highly for its ease of use, client information management, and reporting features. The platform is intuitive, helps keep participant records organised, and the calendar and reminder functions assist with managing appointments and tasks efficiently. What I like most about Astalty is that it brings client information, case notes, reporting, and scheduling into one place, making day-to-day work much more streamlined and time-efficient. "

M

Meeta

"Moving to Astalty has been the single best business decision we've made.The power, the flexibility the ability to customise means less time for my team logging admin hours and more time with participants.From a management perspective, I can report directly from the system meaning I am free of transposing data to spreadsheets.Astalty's customer service is top notch, which is a rarity these days.10 out of 10 Astalty."

PA

Phill Ashby

"After making the switch Jonathon and his team continue to be quick to reply with questions and offer detailed solutions with crafted videos and images showing how its done."

RN

Ryan Nielsen

"This has been great for SC work. Looks like it is expanding it's uses, I'm looking forward to seeing it's future capabilities with providing other NDIS services."

JM

John Mason

"Astalty platform is a great CRM for NDIS Support Coordination client management."

IS

InVision Supports

"Easy to use, I love that I can make a task at any time for any participant and don't have to go to their file first. I love that I can generate NDIS forms with all the participants names and mine already pre-filled. I love how easy I can copy information and can copy the NDIS nr from my overview for any participant. The only thing I would like, or haven't found yet is how to put my participants in alphabetical order. I also have not checked the help info yet, which is very extensive. Would recommend Astalty for any SC. for sure."

JD

Janny Domenie

"Benchmark Industry Platform. Astalty is by far the best product I have used within the support coordination space. The platform is incredibly user-friendly, with everything designed to be simple and efficient. The training provided is exceptional and ensures users stay up to date with new and improved features, which are continually evolving. Customer service is outstanding—the team is highly responsive, helpful, and always willing to assist with questions or requests. Their support makes a real difference in the overall experience. In terms of value for money, Astalty far outweighs any other product I have come across. The reporting capabilities are clear, comprehensive, and easy to use. Overall, I absolutely love Astalty and would highly recommend it to others in the sector. I love everything about this platform, from ease of use with client information, risk management, reporting to the customer support and value for money spot on."

B

Bec

"Have been using Astalty for nearly 6 Months. very easy to understand and use. if you need help there are very responsive on email and you will have your answer within 24hrs. Very affordable and reliable"

KL

Kylea Lillyst

"Streamlined Workflows and Outstanding Support Coordination Tools. My overall experience with Astalty has been excellent. It has streamlined our workflow, reduced administration time, and made Support Coordination much more efficient. The combination of fast performance, easy billing, automated task reminders, and organisation-specific templates has significantly improved our day-to-day operations. The platform is intuitive, reliable, and has helped create a more efficient and productive work environment. I would confidently recommend Astalty to other organisations looking for a modern and effective CRM and case management platform. Astalty has made my job much easier. The system is user-friendly, fast, and well organised. The templates and forms already set up for our organisation save a significant amount of time and make documentation more consistent. The billing system is a breeze to use and has greatly simplified Support Coordination administration. Astalty is fast, reliable, and has eliminated many of the delays and slow loading issues we experienced with previous systems. The task reminder function is also an excellent feature, helping me keep track of follow-ups, future actions, and important deadlines so nothing gets missed. Reporting and setting up support plans are also very easy, with information readily available and well organised, making it quicker to prepare documentation, track participant progress, and deliver quality services."

D

Damon

"Astalty has been a game changer for my Support Coordination business. The support is second to none and James and Jono are so responsive to implementing updates and improvements based on users' feedback and needs. Can't recommend it enough."

LT

Liz Tatterson

"So Many Helpful Functions! Overall, it's been one of the most suitable programs I've used while working in this industry, and it seems like it's continually adapting based on provider needs, which is essential in working in this space. I LOVE the 'Implementations' feature to help people plan out their budget for the whole duration of their NDIS Plan, so they can be confident in knowing that they won't run out of funds early. I also love that we get notifications a few weeks before their Plans end so we can start to prepare reports. I also love that on the task board we have a progress wheel so I can see where I'm up to in my weekly billable hours. I also love being able to generate templates, which saves me a lot of time!"

K

Kristen

"As a small independent Support Coordination team, Astalty has changed the way we do business! We’ve finally let go of the admin tasks and spreadsheets that were consuming so much of our time, we’re now more productive and efficient. Our participant data is secure, organised and easily accessible. The interface is intuitive and user friendly, and adding and tracking tasks is a breeze.The training content available is very helpful, and the customer service and helpdesk is professional and responsive.It really has boosted our business productivity and we are so glad we made the jump."

TG

Tennille Grady

"We have a small Support Coordination business and since we started using Astalty it has made keeping track of everything so much easier. Once they add in the ability to create shift it will be 5 star. Definately a winner."

FH

Fiona Hough

"Astalty has to be the best all in one software solution for support coordinator's.It is very easy to use and makes support coordination admin a dream compared to other CRM's"

SW

Sarah Wilkinson

Ready when you are

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