Astalty vs. ShiftCare: NDIS Software - Astalty
Astalty Logo
Astalty vs ShiftCare

Every feature, at one price.

The people who built Astalty used to run NDIS businesses, that experience is in every part of the product.

Ownership

Privately owned. No investors.

Astalty is 100% Australian-owned by people who've worked directly in the NDIS sector, not investors, not private equity.

We've seen what happens to software when the priorities shift from providers to profit margins. When a fund takes a stake, the product stops being built for you. They start looking at other markets, and before long, your calls are being answered from overseas.

70% of Astalty staff have NDIS experience.

James & Jono, why we built Astalty, and why we're keeping it ours.

Security & data

Built in Australia. Stored in Australia. Reviewed by Australians.

We also refuse to send development or customer support offshore. Every person who touches Astalty's code, or picks up the phone to help you, is based here in Australia.

ISO 27001 Certified

The highest independently audited information security standard.

Astalty is ISO 27001 accredited, which requires a full independent audit of how data is stored, accessed, and protected.

This means every process that touches your data, from how engineers access systems to how backups are managed, has been reviewed by an independent third party.

100% Australian Infrastructure

Your data stays in Australia. Full stop.

We don't send data offshore. We don't route it through overseas infrastructure. Everything, participant records, invoices, progress notes, documents, is stored in Australian data centres.

We also refuse to send development or customer support offshore. Every person who touches Astalty’s code, or picks up the phone to help you, is based here in Australia.

Human-Reviewed Releases

Every line of code is reviewed by a human.

We haven't handed the keys to automated pipelines. Every change to Astalty's codebase goes through human review before it reaches your data.

Thoughtful AI Development

We're being thoughtful about AI.

AI tools are appearing fast across care management software, and we think that's genuinely useful. But we're conscious about where to apply it, which models to trust, and how to make sure your data stays within Australian privacy principles. We're still researching. We're not rushing to build anything we're not confident in.

What does Astalty stand for?

A solution that actually listens to you.

It's in our name, and it shows up everywhere providers leave honest feedback. A review of the independent platforms shows Astalty averages 4.9 out of 5, while ShiftCare averages 4.6.

Astalty, average across platforms

4.9

GetApp 4.8 · G2 5.0 · Google 4.9

ShiftCare, average across platforms

4.6

GetApp 4.6 · G2 4.6 · Google 4.7

PlatformAstaltyShiftCare
GetApp4.8 / 54.6 / 5
G25.0 / 54.6 / 5
Google4.9 / 54.7 / 5

"We’d tried other rostering apps before, but haven’t seen the same level of success we’re now getting with Astalty. The team is always listening and building the features we need, and our staff find it really user-friendly."

Elaine Diphoorn · Google Review

"Everything we need, the service provider and support coordination side, is all in one tool. No more jumping between different systems. It’s streamlined, intuitive, and by far the best software we’ve used in the industry."

Mine Dursun · Google Review

"We switched from another program and took a gamble on Astalty. What a difference it’s made. The support team are amazing, every request gets taken on board, and it’s so easy to keep track of things for participants."

Selynda Bryant · Google Review

Pricing

Some competitors start their prices at $9. When you add it up, it can be 5.5 times that amount.

Minimum seat requirements lock you in before you've started. Tiers mean the features that actually matter for running a well-rounded NDIS business are rarely on the entry plan.

Astalty is one price, GST inclusive, no seat minimums, every feature from day one.

Astalty's all-in-one price compared with tiered competitor pricing

Astalty vs ShiftCare

See how they compare.

Select a scenario that matches where your business is right now.

For easy comparison, ShiftCare's pricing below is shown GST inclusive.

Astalty

All features included

$30/ support worker / month

Minimum seatsNo minimum seats

True cost to get started

$64/ month

1 standard user, no minimum

All features included from day one

ShiftCare Intelligence (Premium)

To match Astalty's features

$27.50/ user / month

Minimum seats5-seat minimum

True cost to get started

$137.50/ month

5 seats × $27.50

Top tier required to match Astalty
Feature Astalty ShiftCare Premium
Pricing & Terms
GST included in advertised price
Minimum seats required
None
5
Free trial length
14 days
7 days
Core Operations
Rostering
Scheduling costs
SCHADS award alerts
Timesheet & payroll
Support worker app
GPS clock in & clock out
Shift board
Progress notes
Staff onboarding & document management
Optional Xero integration
API integration
Billing & Invoicing
NDIS invoicing & claiming
Bulk invoicing
Service agreement generation
Funds management & balance alerts
Funding periods
AI
AI features
Compliance & Clinical
Goal tracking
Custom forms
Incident register
Feedback & complaints register
ISO 27001 certified
Family portal
Keyword flagging

Pricing and features based on available information through ShiftCare's website, June 2026.

Here's the thing a feature list won't tell you.

Most software looks the same on paper. What separates them is how they hold up in your actual operation, day in, day out. The features that take extra steps to make happen, or that don't quite work as advertised, are the ones that cost providers the most.

So don't just trust us. Do your research. Talk to people who use both and ask them the hard questions. Then get a demonstration of each one. Take the workflows that eat up the most of your time right now and watch them run, step by step, in both platforms. See it firsthand. That's the only way to get a real feel for what actually works best for you.

A decision this size deserves more than a comparison page, ours included.

Video testimonials

Hear it from the people using it

Customer Reviews

Don't take our word for it

Real, verified reviews from Google and Capterra.

4.9 out of 5.0

Trusted by 1,400+ NDIS businesses

Astalty reviews on Capterra

"Amazing software, simple design, efficient and great support from the software creators"

KB

Kay Burns

"Astalty has made my life so much easier. My invoicing time has dramatically reduced and participant information is so easy to record and keep in one place. The support from the Astalty team is amazing. Queries are answered and resolved so promptly that your work is not held up in any way. The regular updates and constant improvements to the program are fantastic. It's a must for Support Coordinators and we also have Allied Health practitioners that use the program."

AP

Anita Perrigo

"Easy to use and great for staying organised. I’ve had a really good experience using Astalty. It’s very easy to configure and use compared to the previous software I was using for Support Coordination. It helps me stay organised, manage participants, and keep on top of my daily workload without overcomplicating things. "

W

Wayne

"Powerful App That Has Saved Me Time. I spent a couple of weeks searching for the right app, and Astalty was the best fit I found. The functionality is great, with many small features that are genuinely helpful. As a small business starting out, the free trial was useful and led me to purchase a subscription. It has allowed me to stop using several separate apps and has reduced a lot of wasted time. Astalty includes most of the features I was looking for in one platform. My favourite feature is the ability to auto-fill documents with participant, provider and plan details, including my own Word documents using placeholders. Compared with Akuety, Astalty feels much more advanced and better suited to how I work."

G

Gavin

"Fantastic program- great way to keep track of all clients"

DK

Damian Kowald

"I'm loving the platform, it has everything i require and keeps all my records in one place."

MC

Mathew Cooke

"Easy to Use and Saves Time. Overall, my experience with Astalty has been very positive. It has made my day-to-day work more efficient and helps me keep track of participant needs, appointments, and documentation. It saves time and makes coordination much easier. Astalty is easy to use and helps me stay organised as a Support Coordinator. It keeps participant information, notes, tasks, and documents all in one place, making it easier to manage my workload and stay on top of follow-ups."

B

Braydon

"Reliable, Efficient and Streamlined Solution for Support Coordination. Positive and productive. Brings together all the important functions under one umbrella for complex support co-ordination. My experience working with Astalty has been very positive and productive. It's smooth to transition between forms, from tasks to reports. It's easy to do the budgeting and very user friendly. It is good value for money for the organisation, and the ease of use makes it very productive. From daily tasks, to storing participant information, budgeting tool, utilisation reports, incidents etc is brings together all the important functions under one umbrella for complex support co-ordination."

S

Shradha

"As newcomers to Astalty, we are pleased to say that we are extremely satisified with our experience so far.Compared to other software alternatives we've utilized in the past, Astalty stands out due to its personalized support, regular follow-up phone calls, prompt email responses, frequent cheat sheet updates, and comprehensive instructional videos.Our transition to Astalty has been nothing short of delightful, and we are really happy with this business decision."

TC

Tarryn Crump

"Love Astalty. I have used many different platforms in my S/C role, Astalty is by far the most used friendly."

K

Kerry

"Great CRM! Our experience has been nothing but positive. Representatives are always knowledgeable and easy to get in touch with. We use it for Support Coordination and would not every consider moving anywhere else. It is the most user friendly CRM we have used for Coordination, and does everything in line with requirements of our role."

J

Josie

"A Game Changer for My Support Coordination Business. Astalty is the first and only CMS I've used as a Support Coordinator, and I couldn't be happier with it. Prior to starting my own business, I worked in a Support Coordination role without a dedicated CMS, relying on multiple systems, spreadsheets, templates and manual processes. Looking back, tasks took significantly longer and there was much more administrative burden. Moving to Astalty as a sole trader was honestly a game changer. It's truly a one-stop shop for Support Coordinators. Easy to navigate and user-friendly. - Affordable pricing, particularly for sole traders and small businesses. - Comprehensive training resources and ongoing support. Regular updates and improvements based on user feedback. - All-in-one platform for client management, case notes, reporting, invoicing and compliance. - Saves significant time on administration tasks."

T

Tara

"Astalty platform is a great CRM for NDIS Support Coordination client management."

IS

InVision Supports

"Such an amazing software that is user friendly and has all the required functions to successfully run my business as an indeed ant support coordinator. Highly recommend."

HB

haley browne

"We used Astalty when they started early. We were one of the early users. We even had a meeting and provided very useful feedback to the team.It has grown so well now that we had to come back.Simply love it."

SS

Supports In Sync

"Since using Astalty in our business the processes and the understanding of what we do across the team has been great and has helped us to improve all processes.I would suggest using Astalty for any Support Coordination business."

AF

Adam Flack

"I am slowly learning how best to use this program and I feel that once I do, it will be great. I am told the program is second to none....keep up the good work."

CL

Christine Lockton

"Astalty is one of the best platforms that i have used in Support Coordination! so easy and convenient and it has all the relevant functions for what i need! When i have a question, the team are responsive, and are super helpful!"

JD

Jess Donnelly

"Simple, effective, time saving, easy to use and affordable system for support coordinators"

NW

Nicola W

"Great software !"

NM

Nicolas Mirguet

"Easy CRM system which has made my life running a company a lot easier. It tracks utilisation, allows for task notes, calendar, and creating of agreements as well.."

SN

Samantha Noble

"Great Software for Support Coordination"

DD

David Doherty

"Great Support Coordination software that provides reminders, upcoming tasks, task management and very easy to use and get around. I can rely on Astalty to keep everything neat and organised for myself and my participants. Haven't used a system THIS good before! Would highly recommend to any SC company to improve their systems."

LM

Lucy Mills

"Great and user friendly. Astalty provides the easiest experience I’ve ever had—simple, intuitive, and perfect for managing NDIS support coordination. Astalty is truly one of the best all-in-one software solutions for Support Coordinators. Its user-friendly design makes it incredibly easy to navigate, even for those new to digital systems. What really stands out is how it streamlines NDIS support coordination—turning what can often feel like overwhelming admin into a smooth, efficient, and even enjoyable process. With Astalty, managing client information, tracking services, and handling compliance becomes far simpler, allowing Support Coordinators to focus more on delivering quality support rather than getting stuck in paperwork."

C

Cameron

"Astalty has been a great tool for my small business. It is easy to navegate. Getting in touch with the support team is easy and they have links to their websute where you can learn how to make the most of it. I'm very happy with it to date."

LC

Luis Fuentes Cid

"Astalty is user friendly and easy to navigate. It is clear that it has been created with Support Coordinators in mind. The user guides are clear and concise, and support is available whenever it's needed."

CR

Charlotte Rourke

"Absolutely love the Astalty program. In the time i have been a support coordinator it is by far the easiest and most user friendly one i have used!"

GP

Gemma Pickett

"Astalty -Efficient and User-Friendly Platform for NDIS Service Management. Overall, my experience with Astalty has been positive. It is a user-friendly platform that helps streamline client management, documentation, scheduling, and reporting in one central location. The system has improved efficiency in day-to-day work, and while there are occasional technical issues, the benefits generally outweigh the drawbacks. I would rate Astalty highly for its ease of use, client information management, and reporting features. The platform is intuitive, helps keep participant records organised, and the calendar and reminder functions assist with managing appointments and tasks efficiently. What I like most about Astalty is that it brings client information, case notes, reporting, and scheduling into one place, making day-to-day work much more streamlined and time-efficient. "

M

Meeta

"We are a small NDIS Support Coordination organisation and have been using Astalty for a year. All our staff are extremely happy with both the system and available functions. It supports our processes well and requires very little training to implement. We also utilise easy and on-demand instruction videos and prompt customer service replies."

KJ

Katalin Jakus

"Excellent productResponsive ownersVery user friendly and efficient"

RG

Ryan Gutch

"What a perfect program for all Support Coordinators.I am a registered NDIS provider and have been using Astalty for a few months now. It is user-friendly and does everything from creating tasks/case notes to batch invoicing. It integrates with your accounting software with ease.It also stores all client information accepts multiple file types for upload and gives you easy access to the NDIS support catalogue.It is managed extremely well, there are frequent updates and the support is first-class.It's truly a one-stop shop. I wouldn't go without it."

AF

Aaron Forsyth

"I can't say enough good things about Astalty. Customer service has been fast and always spent the time to listen to our individual needs. The CRM is fast and easy to use on the go. With 2FA I know our Data is as safe as can be."

GM

Grant McLeish

"Had looked at a few other providers and found this Astalty to be Very easy to navigate the instructional videos and booklets are easy to read and follow, the Support when unable to figure something out is very quick and responsive, and the whole program Is extremely reasonably priced. It has made my administration hours tolerable. Comes highly recommended"

DL

Deana Lind

"Astalty is a very user-friendly and efficient platform for support coordination. It saves time, keeps everything organised, and has great support. Highly recommended."

FL

Full Care Lifetime

"Astalty is a fantastic platform where I can keep all my client management records, generate invoices, create NDIS forms and reports beautifully integrated into my client base, utilise a calendar and having all that information stored securely.Jonathon and his team are incredibly responsive when it comes to answering questions and solving issues AND they provide regular free training on a range of NDIS issues not just Astalty. I'm so glad that I joined up to the Astalty community it just makes my life as a very small support coordination business so much easier."

JB

Julie Brooks

"I love using Astalty, it makes everything more streamline and makes it easier to access the information needed and invoicing is now a breeze."

KB

Kristen Butler

"Awen Case Management & Advocacy are proud uses of Astalty. We love its ease of use and especially love the clarity of each client's main page. Great product and exceptionally quick responses from their team."

AH

Amanda Hicks

"After trying several systems, Astalty has proven to be the best by far for my Support Coordination business! The support they provide is truly second to none – their response time and knowledge are outstanding. I love how perfectly Astalty caters to my specific needs, offering everything I require without unnecessary features, unlike many generalized or profession-specific alternatives. Plus, their affordability is remarkable, especially considering the exceptional value and comprehensive features I receive compared to other systems. I'm incredibly happy I made the switch to Astalty!"

KH

KIM HALHEAD

"Absolutely love Astalty to meet our business needs. I have have used this system in my role as Support Coordinator as well as Allied Health. I love the ease of use and all the features it has to offer. Highly recommend!!"

JP

Jodi Potter

Ready when you are

When you're ready, book a demonstration and see it for yourself.

See the features that matter most to your business in action. Live, step by step, with someone who's worked in the sector.

Free, 20 minutes, no obligation.