The people who built Astalty used to run NDIS businesses, that experience is in every part of the product.
Ownership
Astalty is 100% Australian-owned by people who've worked directly in the NDIS sector, not investors, not private equity.
We've seen what happens to software when the priorities shift from providers to profit margins. When a fund takes a stake, the product stops being built for you. They start looking at other markets, and before long, your calls are being answered from overseas.
70% of Astalty staff have NDIS experience.
James & Jono, why we built Astalty, and why we're keeping it ours.
Security & data
We also refuse to send development or customer support offshore. Every person who touches Astalty's code, or picks up the phone to help you, is based here in Australia.
Astalty is ISO 27001 accredited, which requires a full independent audit of how data is stored, accessed, and protected.
This means every process that touches your data, from how engineers access systems to how backups are managed, has been reviewed by an independent third party.
We don't send data offshore. We don't route it through overseas infrastructure. Everything, participant records, invoices, progress notes, documents, is stored in Australian data centres.
We also refuse to send development or customer support offshore. Every person who touches Astalty’s code, or picks up the phone to help you, is based here in Australia.
We haven't handed the keys to automated pipelines. Every change to Astalty's codebase goes through human review before it reaches your data.
AI tools are appearing fast across care management software, and we think that's genuinely useful. But we're conscious about where to apply it, which models to trust, and how to make sure your data stays within Australian privacy principles. We're still researching. We're not rushing to build anything we're not confident in.
What does Astalty stand for?
It's in our name, and it shows up everywhere providers leave honest feedback. A review of the independent platforms shows Astalty averages 4.9 out of 5, while ShiftCare averages 4.6.
Astalty, average across platforms
4.9
GetApp 4.8 · G2 5.0 · Google 4.9
ShiftCare, average across platforms
4.6
GetApp 4.6 · G2 4.6 · Google 4.7
"We’d tried other rostering apps before, but haven’t seen the same level of success we’re now getting with Astalty. The team is always listening and building the features we need, and our staff find it really user-friendly."
"Everything we need, the service provider and support coordination side, is all in one tool. No more jumping between different systems. It’s streamlined, intuitive, and by far the best software we’ve used in the industry."
"We switched from another program and took a gamble on Astalty. What a difference it’s made. The support team are amazing, every request gets taken on board, and it’s so easy to keep track of things for participants."
Pricing
Minimum seat requirements lock you in before you've started. Tiers mean the features that actually matter for running a well-rounded NDIS business are rarely on the entry plan.
Astalty is one price, GST inclusive, no seat minimums, every feature from day one.

Astalty vs ShiftCare
Select a scenario that matches where your business is right now.
For easy comparison, ShiftCare's pricing below is shown GST inclusive.
Astalty
All features included
Minimum seatsNo minimum seats
True cost to get started
$64/ month
1 standard user, no minimum
ShiftCare Intelligence (Premium)
To match Astalty's features
Minimum seats5-seat minimum
True cost to get started
$137.50/ month
5 seats × $27.50
Pricing and features based on available information through ShiftCare's website, June 2026.
Most software looks the same on paper. What separates them is how they hold up in your actual operation, day in, day out. The features that take extra steps to make happen, or that don't quite work as advertised, are the ones that cost providers the most.
So don't just trust us. Do your research. Talk to people who use both and ask them the hard questions. Then get a demonstration of each one. Take the workflows that eat up the most of your time right now and watch them run, step by step, in both platforms. See it firsthand. That's the only way to get a real feel for what actually works best for you.
A decision this size deserves more than a comparison page, ours included.
Video testimonials
Customer Reviews
Real, verified reviews from Google and Capterra.
"A system that keeps on getting better with each feature added. The only downside is the cost per signature per documents, bit of a deterrence on using this option as it can be a large expense at times."
Obeida Abou-eid
"Best software for support coordinators. It has everything you need, is incredibly easy to use, and the customer service is very good so far. I recommend doing the free trial, you won't want to switch back to any other software once you experience Astalty!"
Hailey Mcfarlane
"This is the best Support Coordination CRM I have ever used. Has very minimal bugs and it is obviously that it was designed by people who knows what Support Coordination really is."
Matthew Wilson
"ASTALTY FOR THE WIN. Absoloutely love all functions. Case notes, billing, reports and templates are all seamless and time saving. User friendly and completely relevant with nothing that is not utilised. I have never enjoyed the admin side of my work so much. Astalty has been easy to learn and fully functional for my role as Support Coordinator. "
Bianca
"Astalty is easy to use software that has increased my productivity as a Support Coordinator. Integration with Xero has reduced my end of week invoicing process to a few clicks! The team make great updates based on user feedback and I look forward to seeing how it develops into the future. Highly recommended"
Liz Tatterson
"As an NDIS Support Coordination service, we need systems that are intuitive, reliable, and truly understand the sector—and Astalty delivers."
Sephora Kita
"Easy CRM system which has made my life running a company a lot easier. It tracks utilisation, allows for task notes, calendar, and creating of agreements as well.."
Samantha Noble
"Easy to Navigate. Overall experience is positive, it takes a load of end of month processing, allowing for other priorities. Astalty has a great layout and easy to navigate around the site. It provides ease to link reports with the NDIS portal. "
Tim
"Astalty has been a fantastic platform to work with. It’s incredibly user-friendly and, once it’s set up correctly, it really streamlines day-to-day workflows and saves so much time. The features are intuitive, making it easy to navigate and manage tasks efficiently. As someone working in the NDIS space, I’ve found it to be a valuable tool for keeping processes organised and improving overall efficiency. It’s clear that a lot of thought has gone into creating a system that genuinely supports its users. Highly recommend!"
Shelby Theunissen
"We recently switched to using Astalty from another CRM. It was a decision we didn't take lightly, but were confident due to our contact with Jono in the lead up, and some changes the Astalty team made at our suggestion before we even signed-on. We continue to receive excellent and timely responses to our queries or suggestions. Astalty is saving us time with note entries and admin tasks."
Clint A
"User friendly and great software, easy to use"
Prijana Shrestha
"As a small business, having software that reduces time spent on non-billable tasks has been revolutionary. Astalty allows me to develop, monitor, implement and document all aspects of support for my clients and it is not cost prohibitive for my small business. The customer service is exceptional - no question is "dumb" and even if I should have found the answer myself, I am always supported with a smile and respectful response.I would be lost without Astalty."
Alison Kuylaars
"I'm an Independent Support Coordinator. I did a lot of comparisons, compared features, cost and customer service and Astalty won hands down! Software is super user friendly to use. Im 1 happy customer! I wouldnt go anywhere else"
Sandra Smith
"We have used asalty for many years with our Support Coordination Business and think its great and a big time saver. SC completes easy-read shift notes and invoicing-related documentation to support clear record keeping, accurate billing, and easy reference for participant supports. "
Shay
"Atalty has changed the way we do business and record the support we provide. The intuitive nature of the platform means that we can spend more time with the people we support and less time duplicating records and reports.Becuase it can be integrated with finance platforms like Xero, it also streamlines our payment processes.If you run a Support Coordination Business Do YOURSELF A FAVOUR and arrange a demo with the team."
MARK DE JONG
"I have been following this platform since its insepction. It’s amazing especially for sole traders like myself who are support coordinator. Its so cost effective of only billing for users not participants. I find it so easy to use"
Bronwyn Jones
"Support like I have never seen Support before, these guys rock Support. Had an integration issue, raised it, response in 10 minutes, issue no longer an issue - all solved in 20 minutes via email.Astalty Rock!!!!!"
Aaron Goldwater
"I have found Astalty, very user-friendly and easy to do all functions of Support Coordination. Makes it easier and faster to capture your billable time. Highly recommended."
Kate Simpson
"*honest review*For months I had shopped around, ripping my hair out, trying to find the right software. From companies that charged you per client that you have, to companies that charged $10,000 just to teach you how to use their software. To companies that have absolutely zero support - just pretty picture's.Now that I have signed up with Astalty, I can hand on heart, honestly say I am thankful that I have found such an amazing software, that comes with very proactive and supportive people running it.Astalty does everything I need but the best things for me are:1. It is packed with organised sections (for my little OCD self) so I can have as much or as little information in areas with quick access to them.2. It links directly to my XERO and I have NEVER had to stress about my invoices.3. If I ever have a moment where I just can't remember what I was doing - I have super awesome humans on the other end of the computer that help me any time that I need. Bonus.4. It is extremely cheap compared to so may other providers!If you are every worried about locking into something straight away, I would 1000% recommend having a trial of Astalty. I guarantee you will love it."
Chanel Roche
"Excellent program for Support Coordinators. Overall experience has been incredible. From the quick contact when having troubles to everyday tasks running smoother because of their systems. Astalty is easy to use, covers a lot of what we need and is always building on industry changes fast. They are easy to connect with for help and have loads of videos online to follow for support. "
Jessica
"Reliable and Efficient Workflow Management Solution I've had a positive experience and found Astalty to be reliable and efficient for managing participant and business compliance. Astalty was a new platform for me, and I have found the program streamlined for workflows and centralising data. I can easily assign tasks, track progress and keep everything organised in one place."
Tam
"Astalty is amazing and saves so much work in the background. As a Support Coordinator it a truly valuable resource."
Robyn Broadley
"The onboarding process was straightforward, and the support team has been responsive and knowledgeable whenever assistance was needed. Astalty has been a fantastic platform for managing NDIS operations. The system is intuitive, easy to navigate, and brings together scheduling, participant management, invoicing, compliance, and reporting in one place. "
Shemeah
"Easy to use, I love that I can make a task at any time for any participant and don't have to go to their file first. I love that I can generate NDIS forms with all the participants names and mine already pre-filled. I love how easy I can copy information and can copy the NDIS nr from my overview for any participant. The only thing I would like, or haven't found yet is how to put my participants in alphabetical order. I also have not checked the help info yet, which is very extensive. Would recommend Astalty for any SC. for sure."
Janny Domenie
"Just trialling at the moment but very happy so far and compared to other CRM's this is so much more affordable"
KIM HALHEAD
"After looking for over a year and a half for a CRM that best fits our business and after trying many others. Astalty was the best!Our staff love the simple design and the minimalistic approach.The support is fantastic with quick responses and a team that is really wanting to help you get the best out of the product.But the thing is that everything just works!"
Drew “XAB-MAN” Xab
"We used Astalty when they started early. We were one of the early users. We even had a meeting and provided very useful feedback to the team.It has grown so well now that we had to come back.Simply love it."
Supports In Sync
"Moving to Astalty has been the single best business decision we've made.The power, the flexibility the ability to customise means less time for my team logging admin hours and more time with participants.From a management perspective, I can report directly from the system meaning I am free of transposing data to spreadsheets.Astalty's customer service is top notch, which is a rarity these days.10 out of 10 Astalty."
Phill Ashby
"I love Astalty. It has made running my Support Coordination so much easy. I also love the calendar as it keeps my team accountable. Invoicing is also so much easier then other software."
Dalton Hall
"Astalty saved me hours with billing alone- what use to take me 2-3 hours every fortnight using excel, now takes me about 10 minutes. I particularly appreciated the support guide, the phone/email support, and the free 1:1 for more trickier issues when first finding my way around the software. This software has everything you need to operate a COS business-to track spending, budget a client's plan, store important documents with the ability to set reminders for service agreements, client plans and other documents that require regular review etc. Progress notes are all in one place and I can attach a document to a progress note. The search feature makes it easy to find documents. I skipped the free version and went straight to premium for the document generation (it pre-fills agreements, client plans and NDIS templates) and e-signature software."
Sandy Lewis
"I have been trialing Astalty to use in my Support coordination business. I have been really impressed with what Astalty can do and the support from the team with training and emails. I am going to be signing up for the software and I am really excited to begin using it. Elizabeth Schroeter Access Connect & Support"
Elizabeth Schroeter
"Easy to use. Very positive. It is simple to use and understand. There are lots of instructional videos and FAQs that more often than not answer any questions I have. find Astalty easy to use. I like how simple it is to search through notes/tasks to find specific information. It makes compliance easy with auto-filling documents with participant information. They implement new ideas to help keep up to date with the forever changing landscape that is the NDIS. I like being able to include alerts at the top of a participant's profile to ensure my colleagues are aware of pertinent information if they need to work with my participant for whatever reason, thus improving safety and quality of service provided to our participants. "
Alexandra
"INCREDIBLE! What can i say? Where do i start? This platform has completely changed the way we run. Astalty has streamlined everything, such an easy to manage platform - and the development team are always welcoming to take on new suggestions and features. I suggest everyone working within NDIS Support Coordination sign up to this platform STAT!! A Complete Game Changer ✌️✌️"
Natalie Tobin
"I have recently opened my own business and i am using Astalty to manage my workload and financials. I love the integrations and it cuts my workload down to minimal so i can focus on supporting my participants. Previous work location had Astalty but only Professional but i chose the Premium and i love it. Great work Astalty and team and thank you for making my work life easier."
Lauren Isted
"I’ve had a really great experience with Astalty so far. The platform is very easy to use and has made managing things much simpler and more efficient. Everything is laid out clearly, which saves a lot of time and reduces stress when keeping track of invoices and information. The support has also been fantastic—quick to respond and always helpful when I’ve had questions. It’s clear the system was designed with users in mind. I would definitely recommend Astalty to anyone looking for a reliable and user-friendly solution."
Kristel Wesson
"Just started and it looks great"
Janelle Cooper
"Quick and easy. Very understanding and basic and overall easy to access and for understanding the layout is to setup. Quick and easy to use. easy to login into great idea for first time users. really basic on information."
Tahnee
"Astalty has been a game changer for my Support Coordination business. The support is second to none and James and Jono are so responsive to implementing updates and improvements based on users' feedback and needs. Can't recommend it enough."
Liz Tatterson
"We started using Astalty software in around January and have been extremely happy with the platform. The team has been fantastic in implementing changes based on our requests, always listening and building new features tailored to what we need for our clients. The service is exceptional, with very quick follow-up times whenever we need support. Having tried other rostering apps in the past, we haven’t experienced the same level of success that we’re now seeing with Astalty. All of our staff consistently comment on how user-friendly the system is, and having all of our forms built into the platform has made recording data an absolute breeze, especially for NDIS requirements."
Elaine Diphoorn
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