Astalty vs. ShiftCare: NDIS Software - Astalty
Astalty Logo
Astalty vs ShiftCare

Every feature, at one price.

The people who built Astalty used to run NDIS businesses, that experience is in every part of the product.

Ownership

Privately owned. No investors.

Astalty is 100% Australian-owned by people who've worked directly in the NDIS sector, not investors, not private equity.

We've seen what happens to software when the priorities shift from providers to profit margins. When a fund takes a stake, the product stops being built for you. They start looking at other markets, and before long, your calls are being answered from overseas.

70% of Astalty staff have NDIS experience.

James & Jono, why we built Astalty, and why we're keeping it ours.

Security & data

Built in Australia. Stored in Australia. Reviewed by Australians.

We also refuse to send development or customer support offshore. Every person who touches Astalty's code, or picks up the phone to help you, is based here in Australia.

ISO 27001 Certified

The highest independently audited information security standard.

Astalty is ISO 27001 accredited, which requires a full independent audit of how data is stored, accessed, and protected.

This means every process that touches your data, from how engineers access systems to how backups are managed, has been reviewed by an independent third party.

100% Australian Infrastructure

Your data stays in Australia. Full stop.

We don't send data offshore. We don't route it through overseas infrastructure. Everything, participant records, invoices, progress notes, documents, is stored in Australian data centres.

We also refuse to send development or customer support offshore. Every person who touches Astalty’s code, or picks up the phone to help you, is based here in Australia.

Human-Reviewed Releases

Every line of code is reviewed by a human.

We haven't handed the keys to automated pipelines. Every change to Astalty's codebase goes through human review before it reaches your data.

Thoughtful AI Development

We're being thoughtful about AI.

AI tools are appearing fast across care management software, and we think that's genuinely useful. But we're conscious about where to apply it, which models to trust, and how to make sure your data stays within Australian privacy principles. We're still researching. We're not rushing to build anything we're not confident in.

What does Astalty stand for?

A solution that actually listens to you.

It's in our name, and it shows up everywhere providers leave honest feedback. A review of the independent platforms shows Astalty averages 4.9 out of 5, while ShiftCare averages 4.6.

Astalty, average across platforms

4.9

GetApp 4.8 · G2 5.0 · Google 4.9

ShiftCare, average across platforms

4.6

GetApp 4.6 · G2 4.6 · Google 4.7

PlatformAstaltyShiftCare
GetApp4.8 / 54.6 / 5
G25.0 / 54.6 / 5
Google4.9 / 54.7 / 5

"We’d tried other rostering apps before, but haven’t seen the same level of success we’re now getting with Astalty. The team is always listening and building the features we need, and our staff find it really user-friendly."

Elaine Diphoorn · Google Review

"Everything we need, the service provider and support coordination side, is all in one tool. No more jumping between different systems. It’s streamlined, intuitive, and by far the best software we’ve used in the industry."

Mine Dursun · Google Review

"We switched from another program and took a gamble on Astalty. What a difference it’s made. The support team are amazing, every request gets taken on board, and it’s so easy to keep track of things for participants."

Selynda Bryant · Google Review

Pricing

Some competitors start their prices at $9. When you add it up, it can be 5.5 times that amount.

Minimum seat requirements lock you in before you've started. Tiers mean the features that actually matter for running a well-rounded NDIS business are rarely on the entry plan.

Astalty is one price, GST inclusive, no seat minimums, every feature from day one.

Astalty's all-in-one price compared with tiered competitor pricing

Astalty vs ShiftCare

See how they compare.

Select a scenario that matches where your business is right now.

For easy comparison, ShiftCare's pricing below is shown GST inclusive.

Astalty

All features included

$30/ support worker / month

Minimum seatsNo minimum seats

True cost to get started

$64/ month

1 standard user, no minimum

All features included from day one

ShiftCare Intelligence (Premium)

To match Astalty's features

$27.50/ user / month

Minimum seats5-seat minimum

True cost to get started

$137.50/ month

5 seats × $27.50

Top tier required to match Astalty
Feature Astalty ShiftCare Premium
Pricing & Terms
GST included in advertised price
Minimum seats required
None
5
Free trial length
14 days
7 days
Core Operations
Rostering
Scheduling costs
SCHADS award alerts
Timesheet & payroll
Support worker app
GPS clock in & clock out
Shift board
Progress notes
Staff onboarding & document management
Optional Xero integration
API integration
Billing & Invoicing
NDIS invoicing & claiming
Bulk invoicing
Service agreement generation
Funds management & balance alerts
Funding periods
AI
AI features
Compliance & Clinical
Goal tracking
Custom forms
Incident register
Feedback & complaints register
ISO 27001 certified
Family portal
Keyword flagging

Pricing and features based on available information through ShiftCare's website, June 2026.

Here's the thing a feature list won't tell you.

Most software looks the same on paper. What separates them is how they hold up in your actual operation, day in, day out. The features that take extra steps to make happen, or that don't quite work as advertised, are the ones that cost providers the most.

So don't just trust us. Do your research. Talk to people who use both and ask them the hard questions. Then get a demonstration of each one. Take the workflows that eat up the most of your time right now and watch them run, step by step, in both platforms. See it firsthand. That's the only way to get a real feel for what actually works best for you.

A decision this size deserves more than a comparison page, ours included.

Video testimonials

Hear it from the people using it

Customer Reviews

Don't take our word for it

Real, verified reviews from Google and Capterra.

4.9 out of 5.0

Trusted by 1,400+ NDIS businesses

Astalty reviews on Capterra

"Astalty has been paramount to supporting me in my role as a support coordinator. The system is very user friendly and the support team respond to any request very promptly. I would recommend this program to any organisation in a support role."

KC

Karrah Caton

"Love Asalty, easy to navigate and fantastic support if needed. I have recommended Asalty to several other Support Coordinators."

MM

Mark McKinnon

"Astalty is incredibly easy to use, with a well-designed workflow, Links to Xero well."

CS

Cameron Sheppard

"Easy to navigate, enables me to track tasks and to do lists. Highly recommend."

TP

Tiffany Parkes

"Great program with great support team "

MK

Mandy Kentwell

"Astalty is so easy to use its a breeze to work with I would recommend it to anyone any level of support coordination from beginners to experienced"

JQ

Jenny Quinane

"Astalty has changed the way I work for the better. Having everything in one place, case notes, invoicing, keeping track of billable hours. Even being able to have every bit of information on client profiles is perfect! Super Happy that I choose Astalty software to work with. Highly recommend it to every Support Coordinator!"

CR

Courtney Rodwell

"Awen Case Management & Advocacy are proud uses of Astalty. We love its ease of use and especially love the clarity of each client's main page. Great product and exceptionally quick responses from their team."

AH

Amanda Hicks

"Amazing system, so user-friendly. Any questions get resolved quickly. Billing also made so much more simpler and sync to xero amazing."

RK

Rebecca Kelly

"I’ve had a really great experience with Astalty so far. The platform is very easy to use and has made managing things much simpler and more efficient. Everything is laid out clearly, which saves a lot of time and reduces stress when keeping track of invoices and information. The support has also been fantastic—quick to respond and always helpful when I’ve had questions. It’s clear the system was designed with users in mind. I would definitely recommend Astalty to anyone looking for a reliable and user-friendly solution."

KW

Kristel Wesson

"I have only been using the Astalty software for a short time but I am impressed with how easy it has been to set up and use. I have used other software over the years but Astalty has features that make it better in my opinion. The software enables you to send e-signature requests for any documents you need signing which is a great function when you are working in remote areas or where there is a lot of travel. I would recommend Astalty software to any Support Coordinators or Psycho-social recovery coaches."

MF

Mike Fletcher

"Thankyou Astalty! Astalty is very responsive and we always have our request attended to in a timely and efficient manner. "

S

Samantha

"Disability Right Network. Overall, my experience with Astalty was positive and professionally rewarding. I had the opportunity to work with a diverse range of participants and develop my skills further within the disability and support sector. The role allowed me to build strong relationships with clients and colleagues while gaining valuable experience in teamwork, communication, and problem-solving. While there were challenges at times due to workload demands, the experience contributed significantly to my professional growth and understanding of the industry. I really appreciated the supportive team culture and the opportunity to genuinely help participants and families achieve positive outcomes. I also enjoyed the flexibility and the strong focus on person-centred supports. "

R

Ron

"The First CRM I’ve Actually Enjoyed Using I have been working as a Support Coordinator for over five years and throughout that time I’ve used a range of CRM platforms including ShiftCare, Brevity, VisualCare, and MYP. By far, I have found Vostality to be the most effective and satisfactory platform for my role. As a Support Coordinator, I spend a significant amount of time working within CRM systems, and I’ve found Vostality to be the easiest to navigate and understand. It has made day-to-day workflow much more efficient and has improved my confidence in maintaining documentation, managing budgets, completing shift notes, and accessing templates all within the one system. Overall, it has been a very positive experience so far. I’m looking forward to continuing to build additional templates and further streamline my workflow and documentation processes moving forward. What I like most about Astalty is how easy it is to access and use as a Support Coordinator. The platform makes day-to-day workflow much quicker and more efficient, particularly regarding templates, task management, case notes, funding and budget tracking, and uploading documents. It is very user friendly and streamlines a lot of the administrative side of Support Coordination, allowing coordinators to spend less time navigating systems and more time focusing on participants and service delivery."

R

Ry

"We started using Astalty software in around January and have been extremely happy with the platform. The team has been fantastic in implementing changes based on our requests, always listening and building new features tailored to what we need for our clients. The service is exceptional, with very quick follow-up times whenever we need support. Having tried other rostering apps in the past, we haven’t experienced the same level of success that we’re now seeing with Astalty. All of our staff consistently comment on how user-friendly the system is, and having all of our forms built into the platform has made recording data an absolute breeze, especially for NDIS requirements."

ED

Elaine Diphoorn

"Astalty provides the most exceptional user interface for Support Coordinators with incredible customer service. The team are always prompt to respond to queries and resolve any technical issues. After considerable research into different platforms for a CRM, Astalty was the only provider with the capacity to deliver a seamless experience for Support Coordinators. Highly recommend to all Support Coordinators!!"

KD

Kimberley Drechsler

"Having worked with this exceptional CRM for 5 months now, I could not be happier with my decision to choose Astalty. The addition of Cian to an already outstanding customer service model has elevated their after sales support to the next level. Just when I thought it couldn't get any better, Astalty have recently added a calendar. Astalty continue to impress, keep up the great work team!"

BC

Ben Capper

"Absolutely awesome software! And I am not a tech head! They are always available to answer my questions at any time and they have an automated invoicing function. They are always looking at improving and coming up with functions to make our lives easier. Saves me hours! Astalty, I am so glad I found you!"

GC

grace chiodo

"Great user friendly love it"

SM

Simonne Martinovic

"I've used numerous CRM systems for support coordination and case management, and Astalty is the best, by far!Astalty is incredibly well priced and represents insane value for money. You're not capped in any way re the number of Participant profiles you can create like other platforms (which also cost 3 times as much per month). The responsiveness of the team and the help guides and videos make everything super clear, and the invoicing component is BRILLIANT. I'm not a Xero user, and have no issues at all managing the invoicing side of things in Astalty. I was adament I would keep my manual invoicing process in place when I made the switch to Astalty, but the boys convinced me to trust the system - and as a result I've now got an extra 2 to 3 hours a fortnight!"

JP

Jamie Payne

"Astalty has the capabilities and the advanced technology to cater from a sole trader to a large organisation. The amount of thought that has been put into this software makes it possible to run a business with the operations end taken care of. Cheaper than most but more advanced than most with all the technical side of things in the background. Customer service team are great and take on any new ideas you have and will make them happen!"

AB

Alicia Brookman

"Support like I have never seen Support before, these guys rock Support. Had an integration issue, raised it, response in 10 minutes, issue no longer an issue - all solved in 20 minutes via email.Astalty Rock!!!!!"

AG

Aaron Goldwater

"I'm still only trying it out and learning so far. I have some struggles navigating item lines its just wont work at all, will be keep trying and see how i go in a week time. "

ES

Ekaterina Smith

"I am a new user to Astalty. It took me a little while to choose a software system. But I kept coming back to Astalty. It has been created specifically for Support Coordination and that was all I needed it for. The support team are fantastic, I had a couple of questions that were answered within a day. Love Astalty , easy for tracking billing and notes."

LD

Lu Dulvarie

"I trialed a few different systems before choosing Astalty and haven't really even had to use the training videos much because the system is so user friendly with straightforward functionality. The support team and very prompt and responsive which makes a huge difference to productivity."

AD

Anna Dalgliesh

"Game changer after multiple platforms finally found "the one!" Astalty and make life so much easier to just get on with the job!"

RC

Rachel Carroll

"Astalty is the perfect software for me. It meets all my needs. The team listens and responds quickly to our needs and tries to install upgrades to ensure using Astalty and the admin side of the business is easy. Very Happy."

DR

Donna Roberts

"We used Astalty when they started early. We were one of the early users. We even had a meeting and provided very useful feedback to the team.It has grown so well now that we had to come back.Simply love it."

SS

Supports In Sync

"Astalty is THE BEST, it's user friendly, comprehensive and features are always being added and refined."

KM

Kellie McLaughlin

"Astalty platform is a great CRM for NDIS Support Coordination client management."

IS

InVision Supports

"Reliable and Efficient Workflow Management Solution I've had a positive experience and found Astalty to be reliable and efficient for managing participant and business compliance. Astalty was a new platform for me, and I have found the program streamlined for workflows and centralising data. I can easily assign tasks, track progress and keep everything organised in one place."

T

Tam

"Astalty has made my life so much easier. My invoicing time has dramatically reduced and participant information is so easy to record and keep in one place. The support from the Astalty team is amazing. Queries are answered and resolved so promptly that your work is not held up in any way. The regular updates and constant improvements to the program are fantastic. It's a must for Support Coordinators and we also have Allied Health practitioners that use the program."

AP

Anita Perrigo

"Our support coordination team moved from Splose to Astalty and the team could not have been more supportive. They helped to ensure our transition was as smooth as possible, providing information quickly to ensure that we were on track and even helped to add an new small feature that was really important to us. Thanks to James, Jonathan and Joshua for all your support! Rachel, Contemporary Coordination."

RL

Rachel Lafain

"As a small business owner providing Support Coordination, Astalty has been an absolute game changer! I am able to spend more time working with participants than I do on admin, everything is so streamlined and the invoicing is just seamless."

KO

Kimberley ogg

"This is the best program around. I have worked on a number of these programs and the Astalty program is fast and reliable and the support you receive from the team is next level. They are quick and efficient in resolving any issues you may have and take on board feedback. The program is simple yet efficient and works at case noting effectively and quickly. I would recommend Astalty to anyone who would listen!!!"

MH

Mel Holloway

"Astalty is an intuitive and easy to use system."

SP

Sarah Patching

"Leading edge software that makes support coordination customer management so much easier. I have used a couple of other packages and they are nowhere near as good as Astalty. It is user friendly and intuitive. The developers are always looking to improve it and are visible to the people that use it. I am so happy that I changed over to Astalty."

TM

Tracey Mangan

"Easy to use system, easy to use Digital service agreements and e-signatures Task boards and reminders are great to keep up to date with clients. I like that it is built specifically for NDIS providers. Easy of use for CRM Participant/client management and supports Support coordination workflows."

L

Lachelle

"After making the switch Jonathon and his team continue to be quick to reply with questions and offer detailed solutions with crafted videos and images showing how its done."

RN

Ryan Nielsen

Ready when you are

When you're ready, book a demonstration and see it for yourself.

See the features that matter most to your business in action. Live, step by step, with someone who's worked in the sector.

Free, 20 minutes, no obligation.