The people who built Astalty used to run NDIS businesses, that experience is in every part of the product.
Ownership
Astalty is 100% Australian-owned by people who've worked directly in the NDIS sector, not investors, not private equity.
We've seen what happens to software when the priorities shift from providers to profit margins. When a fund takes a stake, the product stops being built for you. They start looking at other markets, and before long, your calls are being answered from overseas.
70% of Astalty staff have NDIS experience.
James & Jono, why we built Astalty, and why we're keeping it ours.
Security & data
We also refuse to send development or customer support offshore. Every person who touches Astalty's code, or picks up the phone to help you, is based here in Australia.
Astalty is ISO 27001 accredited, which requires a full independent audit of how data is stored, accessed, and protected.
This means every process that touches your data, from how engineers access systems to how backups are managed, has been reviewed by an independent third party.
We don't send data offshore. We don't route it through overseas infrastructure. Everything, participant records, invoices, progress notes, documents, is stored in Australian data centres.
We also refuse to send development or customer support offshore. Every person who touches Astalty’s code, or picks up the phone to help you, is based here in Australia.
We haven't handed the keys to automated pipelines. Every change to Astalty's codebase goes through human review before it reaches your data.
AI tools are appearing fast across care management software, and we think that's genuinely useful. But we're conscious about where to apply it, which models to trust, and how to make sure your data stays within Australian privacy principles. We're still researching. We're not rushing to build anything we're not confident in.
What does Astalty stand for?
It's in our name, and it shows up everywhere providers leave honest feedback. A review of the independent platforms shows Astalty averages 4.9 out of 5, while ShiftCare averages 4.6.
Astalty, average across platforms
4.9
GetApp 4.8 · G2 5.0 · Google 4.9
ShiftCare, average across platforms
4.6
GetApp 4.6 · G2 4.6 · Google 4.7
"We’d tried other rostering apps before, but haven’t seen the same level of success we’re now getting with Astalty. The team is always listening and building the features we need, and our staff find it really user-friendly."
"Everything we need, the service provider and support coordination side, is all in one tool. No more jumping between different systems. It’s streamlined, intuitive, and by far the best software we’ve used in the industry."
"We switched from another program and took a gamble on Astalty. What a difference it’s made. The support team are amazing, every request gets taken on board, and it’s so easy to keep track of things for participants."
Pricing
Minimum seat requirements lock you in before you've started. Tiers mean the features that actually matter for running a well-rounded NDIS business are rarely on the entry plan.
Astalty is one price, GST inclusive, no seat minimums, every feature from day one.

Astalty vs ShiftCare
Select a scenario that matches where your business is right now.
For easy comparison, ShiftCare's pricing below is shown GST inclusive.
Astalty
All features included
Minimum seatsNo minimum seats
True cost to get started
$64/ month
1 standard user, no minimum
ShiftCare Intelligence (Premium)
To match Astalty's features
Minimum seats5-seat minimum
True cost to get started
$137.50/ month
5 seats × $27.50
Pricing and features based on available information through ShiftCare's website, June 2026.
Most software looks the same on paper. What separates them is how they hold up in your actual operation, day in, day out. The features that take extra steps to make happen, or that don't quite work as advertised, are the ones that cost providers the most.
So don't just trust us. Do your research. Talk to people who use both and ask them the hard questions. Then get a demonstration of each one. Take the workflows that eat up the most of your time right now and watch them run, step by step, in both platforms. See it firsthand. That's the only way to get a real feel for what actually works best for you.
A decision this size deserves more than a comparison page, ours included.
Video testimonials
Customer Reviews
Real, verified reviews from Google and Capterra.
"Astalty has been an absolute game changer, and one of the best decisions I have made for my business. Astalty offers genuinely intuitive and responsive experience. Astalty has saved me hours (if not days!) of administrative work. Tracking financials and business performance has become a breeze."
hugh baulderstone
"I am an independent support coordinator operating as a sole trader and Astalty has made case noting, invoicing & reconciling payments so fast and easy leaving me more time to connect with my Participants and offer a more personalised support."
Nardia Bell
"Have been using Astalty for nearly 6 Months. very easy to understand and use. if you need help there are very responsive on email and you will have your answer within 24hrs. Very affordable and reliable"
Kylea Lillyst
"As someone who has worked as a support coordinator and as a support worker, I have tried different programs but always found myself needing additional programs to meet all my needs. In all honesty, Astalty is the first to cover everything, and also have a wonderful owner that is responsive to support requests and open to feedback. Jonathon is a gem to speak to!They've grown so much since starting and just keep adding more valuable features consistently by simply listening to feedback.Now that I'm able to integrate my calendar, attach tasks to those bookings, create invoices, and so so much more, I save so much admin time. It's an absolute life saver and worth every cent! The trial period will show you all it has to offer and the demo's are extremely helpful. I highly recommend giving it a go!"
Em Louise
"It has taken a little bit of time to get used to it after utilising another platform, but I am in love with the ease of everything being in the one place."
Nicki Brunton
"As an NDIS Support Coordination service, we need systems that are intuitive, reliable, and truly understand the sector—and Astalty delivers."
Sephora Kita
"A Game-Changer for Support Coordination. My overall experience with Astalty has been extremely positive. It has become an essential part of my day-to-day operations and has helped me manage my growing caseload more effectively. The system is intuitive, reliable, and designed with Support Coordinators in mind. I particularly appreciate how it reduces administrative burden, allowing me to spend more time supporting participants and families. I would highly recommend Astalty to any Support Coordinator or NDIS provider looking for a comprehensive and user-friendly CRM solution. Astalty has completely streamlined my workflow as a Support Coordinator. The platform is easy to navigate, saves me significant time on administration, and keeps all client information, notes, tasks, and documentation organised in one place. The automation features and reporting tools have improved my efficiency and helped me provide a better service to my clients."
Skye
"As a small business owner providing Support Coordination, Astalty has been an absolute game changer! I am able to spend more time working with participants than I do on admin, everything is so streamlined and the invoicing is just seamless."
Kimberley ogg
"Astalty is THE BEST, it's user friendly, comprehensive and features are always being added and refined."
Kellie McLaughlin
"Outstanding Service and Exceptional Team! Astalty has been an absolute standout to work with. From my first interaction, the team demonstrated professionalism, clear communication, and genuine care. Their attention to detail, efficiency, and commitment to achieving great outcomes made the entire process smooth and stress-free. What sets Astalty apart is their ability to combine strong technical knowledge with a personal, client-centred approach. They take the time to understand individual needs and deliver results that truly align with goals and expectations. It’s rare to find a team that’s this responsive, reliable, and passionate about what they do. I wouldn’t hesitate to recommend Astalty to anyone looking for quality, integrity, and genuine support. — Desiree M."
Desiree Maingot
"As a Support Coordinator, I have used a number of different CRMs - however Astalty is by far the best. It makes record keeping, invoicing and reporting that much easier!"
Rachel Simmons
"Incredible software that has been developed by people who've worked in the industry. I absolutely couldn't run my business without it. The support has been top tier, with quick responses and assistance."
Jane Fraser
"Astalty is a clear, precise program to record and track information on Participants and services delivered. Very easy to use."
Tom Van Dam
"Astalty is user friendly and easy to navigate. It is clear that it has been created with Support Coordinators in mind. The user guides are clear and concise, and support is available whenever it's needed."
Charlotte Rourke
"Support Coordinator. I have had a fantastic experience with Astalty and would recommend to other Support Coordinators and disability providers. The functions are super easy to use! They have everything I need and I have heard many staff state that it is one of the easiest platforms to navigate when joining the team. They are open to feedback and suggestions if you ever have something missing or needing additional assistance."
Jessica
"I’ve had a really great experience with Astalty so far. The platform is very easy to use and has made managing things much simpler and more efficient. Everything is laid out clearly, which saves a lot of time and reduces stress when keeping track of invoices and information. The support has also been fantastic—quick to respond and always helpful when I’ve had questions. It’s clear the system was designed with users in mind. I would definitely recommend Astalty to anyone looking for a reliable and user-friendly solution."
Kristel Wesson
"Easy to use, time and cost efficient, growth opportunities are embraced.At the start of 2023, our boutique, niche focussed Support Coordination team moved from a system built for huge companies Astalty and have not looked back since.Ease of use through task planning and time recording has simplified tracking billable hours as well as improved record keeping.The Astalty team welcomes feedback with a view toward meeting current users demands and wish lists. Feedback is accepted resulting in updates being implemented regularly.Keep up the good work, Astalty!"
Jenn Hilditch
"User friendly. Overall it is affordable and worked well for my simple business structure as a sole trader. Time is money for anyone and as a sole trader any way to reduce administrative hours is welcomed. Business admin is a necessary evil, but my focus is my clients and my passion for getting outcomes drives me. A CM system that supports me to direct more energy toward the actual work is beyond welcomed. Astalty is simple and user friendly, it is generally easy to work out how to use features and I have rarely needed to reach out for support. You can make your use of Astalty as simple or a complicated as you want it to be dependent on your business needs. If you just want to keep basic notes and create invoices, you can. If you want to use it to automate the process from referral all the way through to end of plan reporting, you can. "
Kirra
"Excellent support coordination software - very impressed with the invoicing process! Affordable, very easy to use and great support available when needed. Highly recommend."
Kate Lewis
"I started using Astalty when I commenced as a Sole Trader Support Coordinator around 7 weeks ago and I can honestly say it is the best software for Support Coordinators that I have come across (I trialled a few before commencing with Astalty). I also really appreciate the fact that I can send an email, send a text of a video call if I have any questions that need answering and this level of service is what I have really appreciated. Thank you for developing such an easy to use Software."
Michelle Preston
"Astalty is very user friendly and there service is great"
Nicole Winter-Maitland
"I have not been in the industry very long, so at first I found Astalty quite confusing. But I have found their tutorials and videos and face to face support have been absolutely fantastic! I can now navigate my way around the program for my needs with ease. I would highly recommend for anyone in the industry."
Tristan Berry
"As a small orgainisation this software has made my admin time reduce drastically. its easy to use and just streamlines the tedius tasks which in turn supports my participants funding to stretch further. Great job Astalty"
Beks Barton
"Great software, user friendly and highly recommend!"
Lorraine Dwyer
"We are a small NDIS Support Coordination organisation and have been using Astalty for a year. All our staff are extremely happy with both the system and available functions. It supports our processes well and requires very little training to implement. We also utilise easy and on-demand instruction videos and prompt customer service replies."
Katalin Jakus
"Astalty has proven to be an exceptional platform for my work as both a case coordinator and support coordinator. With a wide range of features, many of which I have yet to explore, it significantly streamlines tasks and allows for more efficient use of my time without the need for duplication. The support team is always readily available to address any issues and promptly action requests. If only Astalty had developed the new NDIS PACE system, now that would have been amazing!"
Geraldine Jones
"Astalty is an exceptional platform for NDIS Support Coordinators, making day-to-day tasks seamless and incredibly easy to navigate. The user-friendly design allows for efficient management, saving time and reducing stress. I highly recommend it to anyone looking for software that truly enhances workflow and is intuitive to use. A game changer for anyone in the field!"
Donna Tran-Walker
"Astalty is a great CRM for Support Coordination. I have previously ustilise Careview and find Astalty more suited for recording, case noting and storing documentation"
Peda Garnaut
"We have been working with Astalty for just 8 weeks and it has already become a game changer in the office protocols and lightened the load of all considerably. It takes some time to get all your information integrated, but once you have, it's the GOAT for daily monitoring and meeting engagement. I honestly don't know what took us so long to make the change but I'm very glad that we did. The multi faceted nature of Astalty has eliminated the need to monitor information in several locations and this is so appreciated, especially at the end of the day. Love it."
Lee Millar
"Great tool! Highly recommend. Excellent- been using for over 3 years and love it. I have recommended to others for the positive reasons mentioned above. Customer support- team are VERY responsive to challenges/issues. Ease of use- training videos help but navigation is easy enough on first use. Value for money- great value software for all business sizes. Secure- the platform is secure and safe to use for sensitive information."
Karrah
"Astalty is great platform from the ground up. Makes the job of so much easier, streamlined and organised. Highly recommend"
Ivan Hartshorn
"Amazing Astalty - Love them. Overall they are amazing. They continue to update to meet the needs of the Coordinators as the NDIS changes. Love Astalty. It has streamlined my business. It helps me capture billable work, find and save documents in one place. Templates easy to find and pre populate with Participants information. I've been using it for approx 2 years and can't imagine doing my job without it."
Ann
"I cannot recommend Astalty enough! They are a tailored system for Support Coordinators and they have single handedly been able to streamline our business so we can effectively provide client supports. Their support is second to none, with an amazing response time. They are also willing to look into additional features and take on board suggestions offered. Thanks so much for this amazing product Astalty team! Keep up the amazing work!"
Emma Summerton
"Exceptional Support and great software."
bryan james
"We are in our early days using astalty, but i know weve made the right choice because any time i am stuck there are so many users guides and support. Thank Astalty"
Chloe Dubberley
"Excellent Support Coordination Platform. Astalty is a great system to use as a Support Coordinator. It is a very user- friendly system that saves significant amount of time by keeping case notes and billing in one convenient place. The NDIS report templates are particularly helpful, as they are easy to access, download, and come with pre-filled information, making report writing much more efficient. I find the KPI tracking feature extremely useful. The graphic display of billed hours provides a clear and easy-to-understand overview of daily performance."
Nicola
"I cannot rave more about this! I signed up for another software program and whilst it met my needs, does not match up to the convenience, structure and thoughtfulness of Astalty. I made the move as soon as I heard Astalty were offering rostering software and I am 100% satisfied that I did it and only wish I did it sooner!"
Kate Davey
"Great program. Astalty has been easy to use, navigate and transition too, making it really user friendly, small thoughtful add ons such as ease of copying text etc. makes it a really efficient program to use. "
Sarah
"Worth the expense. Best money we have spent on our business. Makes the day to day tasks streamlined and easily capture billable hours and then invoice them. We feel as though it was the best money we ever spent on our business. No more tedious spreadsheets tracking billable hours. No more Sunday afternoons spent invoicing in Xero one at a time. Great templates and NDIS forms streamlines the more mundane tasks."
Byron
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