Astalty vs. ShiftCare: NDIS Software - Astalty
Astalty Logo
Astalty vs ShiftCare

Every feature, at one price.

The people who built Astalty used to run NDIS businesses, that experience is in every part of the product.

Ownership

Privately owned. No investors.

Astalty is 100% Australian-owned by people who've worked directly in the NDIS sector, not investors, not private equity.

We've seen what happens to software when the priorities shift from providers to profit margins. When a fund takes a stake, the product stops being built for you. They start looking at other markets, and before long, your calls are being answered from overseas.

70% of Astalty staff have NDIS experience.

James & Jono, why we built Astalty, and why we're keeping it ours.

Security & data

Built in Australia. Stored in Australia. Reviewed by Australians.

We also refuse to send development or customer support offshore. Every person who touches Astalty's code, or picks up the phone to help you, is based here in Australia.

ISO 27001 Certified

The highest independently audited information security standard.

Astalty is ISO 27001 accredited, which requires a full independent audit of how data is stored, accessed, and protected.

This means every process that touches your data, from how engineers access systems to how backups are managed, has been reviewed by an independent third party.

100% Australian Infrastructure

Your data stays in Australia. Full stop.

We don't send data offshore. We don't route it through overseas infrastructure. Everything, participant records, invoices, progress notes, documents, is stored in Australian data centres.

We also refuse to send development or customer support offshore. Every person who touches Astalty’s code, or picks up the phone to help you, is based here in Australia.

Human-Reviewed Releases

Every line of code is reviewed by a human.

We haven't handed the keys to automated pipelines. Every change to Astalty's codebase goes through human review before it reaches your data.

Thoughtful AI Development

We're being thoughtful about AI.

AI tools are appearing fast across care management software, and we think that's genuinely useful. But we're conscious about where to apply it, which models to trust, and how to make sure your data stays within Australian privacy principles. We're still researching. We're not rushing to build anything we're not confident in.

What does Astalty stand for?

A solution that actually listens to you.

It's in our name, and it shows up everywhere providers leave honest feedback. A review of the independent platforms shows Astalty averages 4.9 out of 5, while ShiftCare averages 4.6.

Astalty, average across platforms

4.9

GetApp 4.8 · G2 5.0 · Google 4.9

ShiftCare, average across platforms

4.6

GetApp 4.6 · G2 4.6 · Google 4.7

PlatformAstaltyShiftCare
GetApp4.8 / 54.6 / 5
G25.0 / 54.6 / 5
Google4.9 / 54.7 / 5

"We’d tried other rostering apps before, but haven’t seen the same level of success we’re now getting with Astalty. The team is always listening and building the features we need, and our staff find it really user-friendly."

Elaine Diphoorn · Google Review

"Everything we need, the service provider and support coordination side, is all in one tool. No more jumping between different systems. It’s streamlined, intuitive, and by far the best software we’ve used in the industry."

Mine Dursun · Google Review

"We switched from another program and took a gamble on Astalty. What a difference it’s made. The support team are amazing, every request gets taken on board, and it’s so easy to keep track of things for participants."

Selynda Bryant · Google Review

Pricing

Some competitors start their prices at $9. When you add it up, it can be 5.5 times that amount.

Minimum seat requirements lock you in before you've started. Tiers mean the features that actually matter for running a well-rounded NDIS business are rarely on the entry plan.

Astalty is one price, GST inclusive, no seat minimums, every feature from day one.

Astalty's all-in-one price compared with tiered competitor pricing

Astalty vs ShiftCare

See how they compare.

Select a scenario that matches where your business is right now.

For easy comparison, ShiftCare's pricing below is shown GST inclusive.

Astalty

All features included

$30/ support worker / month

Minimum seatsNo minimum seats

True cost to get started

$64/ month

1 standard user, no minimum

All features included from day one

ShiftCare Intelligence (Premium)

To match Astalty's features

$27.50/ user / month

Minimum seats5-seat minimum

True cost to get started

$137.50/ month

5 seats × $27.50

Top tier required to match Astalty
Feature Astalty ShiftCare Premium
Pricing & Terms
GST included in advertised price
Minimum seats required
None
5
Free trial length
14 days
7 days
Core Operations
Rostering
Scheduling costs
SCHADS award alerts
Timesheet & payroll
Support worker app
GPS clock in & clock out
Shift board
Progress notes
Staff onboarding & document management
Optional Xero integration
API integration
Billing & Invoicing
NDIS invoicing & claiming
Bulk invoicing
Service agreement generation
Funds management & balance alerts
Funding periods
AI
AI features
Compliance & Clinical
Goal tracking
Custom forms
Incident register
Feedback & complaints register
ISO 27001 certified
Family portal
Keyword flagging

Pricing and features based on available information through ShiftCare's website, June 2026.

Here's the thing a feature list won't tell you.

Most software looks the same on paper. What separates them is how they hold up in your actual operation, day in, day out. The features that take extra steps to make happen, or that don't quite work as advertised, are the ones that cost providers the most.

So don't just trust us. Do your research. Talk to people who use both and ask them the hard questions. Then get a demonstration of each one. Take the workflows that eat up the most of your time right now and watch them run, step by step, in both platforms. See it firsthand. That's the only way to get a real feel for what actually works best for you.

A decision this size deserves more than a comparison page, ours included.

Video testimonials

Hear it from the people using it

Customer Reviews

Don't take our word for it

Real, verified reviews from Google and Capterra.

4.9 out of 5.0

Trusted by 1,400+ NDIS businesses

Astalty reviews on Capterra

"Astalty has been such a great program to use. It is so easy and streamlined it makes work much more efficient and creates a much easier workflow. Would recommend!"

JM

James Moutafis

"I have been following this platform since its insepction. It’s amazing especially for sole traders like myself who are support coordinator. Its so cost effective of only billing for users not participants. I find it so easy to use"

BJ

Bronwyn Jones

"Astalty is fantastic! It's so user friendly. Quick and easy to set up participant profiles and if I've ever needed help Jonathon or James have also been a phone call away for support. By far the BEST Support Coordination software I've ever used! Thanks Astalty!!!!!"

JP

Jess Pearce

"Excellent software program, so easy to use and time efficient"

AT

Aylin Taylor

"We have used asalty for many years with our Support Coordination Business and think its great and a big time saver. SC completes easy-read shift notes and invoicing-related documentation to support clear record keeping, accurate billing, and easy reference for participant supports. "

S

Shay

"I signed up off word of mouth and I have NOT regretted it. It is easy to use and easy to get support around any queries that pop up. I highly recommend Astalty to anyone that is in the need for this service."

GF

Geraldine Fairbairn

"You are honestly the best. Is there anyway you can have one of those little things and the end of our Password so we can disguise what we have typed?"

TB

Tracy bridge

"Great program for support coordination. Really easy and convenient to use on the mobile phone."

KW

Kurt Walker

"Disability Right Network. Overall, my experience with Astalty was positive and professionally rewarding. I had the opportunity to work with a diverse range of participants and develop my skills further within the disability and support sector. The role allowed me to build strong relationships with clients and colleagues while gaining valuable experience in teamwork, communication, and problem-solving. While there were challenges at times due to workload demands, the experience contributed significantly to my professional growth and understanding of the industry. I really appreciated the supportive team culture and the opportunity to genuinely help participants and families achieve positive outcomes. I also enjoyed the flexibility and the strong focus on person-centred supports. "

R

Ron

"Astalty is great platform from the ground up. Makes the job of so much easier, streamlined and organised. Highly recommend"

IH

Ivan Hartshorn

"As an NDIS support coordinator for almost 4 years now, I can attest to the simplicity and ease of the Astalty CRM platform. The updates, notifications/reminders, budgeting tool have made it easier to organise caseloads."

KL

Kaz Leslie

"Astalty has assisted me to streamline the way my business operates as well as saves me money not using alternative platforms. Oliver Martin, Moving Clouds"

OM

Oliver Martin

"Astalty has been a game changer for our support coordination team and streamlined a lot of our processes, highly recommend to any provider looking for new software."

JR

jordan richardson

"Easily one of the best platforms around for Support Coordinators. We absolutely love using Astalty. As Support Coordinators, having a system that is easy to use, reliable, and continually evolving is essential, and Astalty delivers on all fronts. The standout feature, however, is the Astalty support team. Their responsiveness, expertise, and willingness to help are exceptional. They genuinely listen to user feedback and continually improve the platform to meet the needs of the NDIS sector. We highly recommend Astalty to any NDIS provider looking for a quality management system backed by outstanding customer support. The platform is packed with practical features that make managing participants, documentation, and compliance requirements significantly easier. The training videos are clear and comprehensive, making it simple for both new and experienced staff to get the most out of the system. Amazing Support team Keeping up with compliance and process changes"

J

Jenny

"I'm loving the platform, it has everything i require and keeps all my records in one place."

MC

Mathew Cooke

"Thankyou Astalty! Astalty is very responsive and we always have our request attended to in a timely and efficient manner. "

S

Samantha

"Brilliant program!! Independent, small, medium or large businesses - you cant go wrong. Works seamlessly with Xero and has everything we need and more."

CM

Carissa McMahon

"When I started out on my own as a Specialist Support Coordinator Astalty was recomended by a friend. It was the best decision I made to have Astalty on board as a partner in my business. Great support and a great product."

ES

Eric Swift

"Transition into working for Myself. Astalty has been the difference between making the transition from working for a large company to successfully working for myself, I could not have done it without Astalty. I tested several others when trying to decide what product would work best for me and Astalty has exceeded my expectations. It is is easy to use, great value for money with great support behind it-what more could you ask for. "

M

Marie

"Really great assistance and communication with the team at Astalty. They are very quickly at responding to your questions and have an answer for everything. Very helpful!"

MO

Miriam Owato

"Intuitive, simple, affordable and reliable software. The team is very helpful when you need assistance, I would highly recommend to any support coordinator."

TM

Tain Molendijk

"Amazing system, so user-friendly. Any questions get resolved quickly. Billing also made so much more simpler and sync to xero amazing."

RK

Rebecca Kelly

"I am a new user to Astalty, but find the program easy to navigate and use. Love that it is specifically made for NDIS service providers, I am a support coordinator, and it certainly captures all the information that I require in a user friendly way at my fingertips ,at a very reasonable price too. Well done!"

JK

Janelle Kingma

"We used Astalty when they started early. We were one of the early users. We even had a meeting and provided very useful feedback to the team.It has grown so well now that we had to come back.Simply love it."

SS

Supports In Sync

"Easiest CRM I've ever used. It's designed in conjunction with support coordinators and we haven't needed any real structured training to get in and set the system up running for all levels of IT competency which was unexpected but such a blessing!"

LT

Lia “Miss LadyPetal” Thompson

"My team and I officially moved to Astalty a month ago and couldn't be happier. Astalty helps us manage and prioritise our tasks, streamlines billing and is really easy to navigate. The transition was very smooth and support has been fantastic, always responsive and ready help. Highly recommend!"

CB

Chantal Boaza

"As a Support Coordinator, Astalty has been a game-changer for streamlining operations and improving efficiency. It's intuitive, simple yet sophisticated and easy to use, which has kept my business running smoothly. Astalty have ensured that Support Coordinators have all the relevant information ready at a click of the button, making transferring information a smooth process.What really sets this platform apart is the customer support. The team offers great training, consistently implement changes and improvements without disrupting productivity and are always open to feedback/suggestions. Their commitment to continuous improvement ensures the platform stays relevant and effective.I highly recommend Astalty to all Support Coordinators. It’s a reliable, efficient tool that truly enhances SC business operations."

AS

Ahlam El Sage

"Astalty is our 3rd CRM as Support Coordinators, and hands down beats all the others, in functionality, responsiveness to feedback/suggestions for improvements, and cost! It has streamlined so many of our processes, saving us valuable admin time, which of course means more time we can focus on supporting our participants. Highly recommend!"

SP

Samantha Potter

"I have just signed up to Astalty and I love it. I have used 3 other CRM's for support coordination and NONE compare to it. The features are innovative, and I can see that the Team and willing to evolve quickly in a changing space. Love it! Highly recommend!"

SG

S Griffiths

"Effective & Efficient! What stands out most is the ease of use, reliability of the system and the excellent customer support. Astalty is intuitive and easy to navigate. The automation tools have saved our team countless hours by streamlining follow-ups, task management, and reporting."

L

Loretta

"I work at two different companies, that use different programs. I find that Astalty is far superior, for its ease of use. The way it is laid out makes it all really easy and efficient. I will be trying to get the other company to use Astalty as well."

LG

Linda Grellet

"This is such a great program to use for support coordination."

BL

Beth Long

"Excellent program for Support Coordinators. Overall experience has been incredible. From the quick contact when having troubles to everyday tasks running smoother because of their systems. Astalty is easy to use, covers a lot of what we need and is always building on industry changes fast. They are easy to connect with for help and have loads of videos online to follow for support. "

J

Jessica

"I have not been in the industry very long, so at first I found Astalty quite confusing. But I have found their tutorials and videos and face to face support have been absolutely fantastic! I can now navigate my way around the program for my needs with ease. I would highly recommend for anyone in the industry."

TB

Tristan Berry

"We have used Astalty for almost 2 years now and the service that we receive is amazing 🤩 We always get a response within half an hour of sending the request in and feel like we are dealing with humans and not machines. The system itself is so quick and simple to use and very easy to understand.Would highly recommend this company for thier product and their support 😊"

LC

Louisa Crowther

"Astalty has been amazing and helpful in more than one way! Highly recommend this program and the support that comes with it, always makes me feel I can reach out if I am unsure about anything. Very easy to keep up with the work on how it is set up!"

RP

Roxanne De Pol

"So user friendly and simple to use. They do regular updates and take user feedback to improve services and are very responsive with any issues which is much appreciated."

AG

Amy Gray

"Streamlined Workflows and Outstanding Support Coordination Tools. My overall experience with Astalty has been excellent. It has streamlined our workflow, reduced administration time, and made Support Coordination much more efficient. The combination of fast performance, easy billing, automated task reminders, and organisation-specific templates has significantly improved our day-to-day operations. The platform is intuitive, reliable, and has helped create a more efficient and productive work environment. I would confidently recommend Astalty to other organisations looking for a modern and effective CRM and case management platform. Astalty has made my job much easier. The system is user-friendly, fast, and well organised. The templates and forms already set up for our organisation save a significant amount of time and make documentation more consistent. The billing system is a breeze to use and has greatly simplified Support Coordination administration. Astalty is fast, reliable, and has eliminated many of the delays and slow loading issues we experienced with previous systems. The task reminder function is also an excellent feature, helping me keep track of follow-ups, future actions, and important deadlines so nothing gets missed. Reporting and setting up support plans are also very easy, with information readily available and well organised, making it quicker to prepare documentation, track participant progress, and deliver quality services."

D

Damon

"I switched to Astalty a couple of months ago and I am incredibly happy with it! It's very easy to use and has all the required tools to make the job easy.Also, communication and support from James and Jonathon, is timely and efficient.Great work!"

FC

Fabio Corrado

Ready when you are

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