Does the Support Worker App work on iOS and Android?

Yes. The app can be downloaded on all major smartphones, including iPhone, Samsung, and Google devices.

If I make a scheduling change on the desktop, will it update on the app?

Yes. Any changes made on the desktop instantly sync with the app. Support Workers will receive a notification in real time (as long as they have notifications turned on).

Can I track clock-in and clock-out times as well as GPS location?

Yes. Every clock-in and clock-out is time-stamped and GPS-verified, giving you a reliable record of hours worked and where supports were delivered. This helps ensure compliance and provides peace of mind for providers.

Does the app work offline?

No - unfortunately, the Astalty app requires a secure internet connection to function properly.

How secure is the app?

Very secure. The app uses encrypted data storage and transmission, two-factor authentication, and meets ISO security standards to protect sensitive Participant information.

Can Support Workers see only their own shifts?

Yes. Access is role-based. Support Workers only see their own roster, notes, and relevant Participant information.

Can we customise case note templates?

Yes. You can create organisation-wide templates so every note follows the same structure, improving consistency across your team.

Does it create data for payroll or invoicing?

Yes. Times recorded in the app flow directly into approvals for final approval.

How do Support Workers learn to use the app?

The app is simple and intuitive, so most Support Workers can start using it straight away. For extra support, we provide on-demand training resources that workers can access at any time, meaning your team doesn't need to spend hours onboarding or troubleshooting.

Support Worker App

"We run a care company. I don't expect my staff to be brilliant at using tech. Astalty mitigated that issue. It was very easy to use and extremely easy for the team and rostering!"

Shifts at a Glance

Give Support Workers clarity every day with simple views that show exactly where to be and when.

Daily, Weekly & Fortnightly Roster View

Staff can check upcoming weeks at a glance, reducing confusion and missed shifts.

Push Notifications

Keep the team up to date with instant alerts when shifts are added, changed, or cancelled.

Participant Details

Key information appears alongside every scheduled shift, so workers arrive prepared.

Location Information

Addresses and pickup locations are right there in the app for quick reference.

One-Tap Clock In & Out

Accurate, simple time tracking that keeps your workforce compliant and saves hours of follow-up.

Simple Time Tracking

Workers clock in and out with a single tap, making time recording effortless.

GPS Location Verification

Accurate records ensure your workforce is compliant with time-stamped GPS data.

Smart Reminders

Prompts alert staff if they forget to clock in, clock out, or finish notes.

Ready-Made Timesheets

Shift data compiles automatically, awaiting your approval without manual entry.

Case Notes & Progress Tracking

Structured, consistent case notes that make it easier to measure progress towards NDIS goals.

In-App Note Recording

Staff record case notes directly in the app, post-shift or on the go.

Attach Images & Documents

Add images or supporting documents to case notes for more insights into support delivery.

Custom Note Templates

Create custom templates tailored to your organisation for consistent documentation.

Track Goal Achievement

Consistent notes give clearer visibility of outcomes and goal progress over time.

Availability & Leave Management

See your workforce live, so you can plan with confidence and manage rosters effortlessly.

Manage Availability

Support Workers easily update their hours in-app without phone calls or paperwork.

Leave Requests

Submit leave requests quickly, which notifies managers in real-time for faster approvals.

Live Workforce Visibility

Know exactly who is available and when, making rostering more predictable and efficient.

Plan with Confidence

Clear visibility of unassigned shifts helps you cover gaps before they become problems.

How It Works

From roster to delivered support in three steps

Build your roster

Use availability matching and preference settings to assign the right workers to each shift. The system flags any clashes or gaps automatically.

Workers get notified

Your team receives instant roster updates via the Support Worker App, complete with all shift details, Participant goals, and essential information.

Track and approve

Workers clock in/out with GPS verification and log travel. You approve shifts with full visibility on times, locations, and charges before they flow to payroll.

Complete Solution