Astalty vs Visualcare

"Industry Leader. Astalty’s customer support has been excellent. They have supported our entire team to ensure we know how to use Astalty effectively. The software itself is easy to navigate, and you can tell it has been developed by people who truly understand the industry. Not only have I reclaimed days’ worth of time previously lost to administrative tasks, but my team has also been able to gain back valuable time. This, in turn, significantly benefits our clients, as we are now able to focus more on meaningful interactions with them. A huge well done to the team. and the entire support staff who helped us transition in a short period of time with ease. We are genuinely excited to be part of the Astalty family. The customer support works excellent. The software is user-friendly and highly relevant to the tasks we need to complete on a daily basis."

"Astalty is a well-structured and user-friendly platform. It is navigated with ease by my most non-Tech Savvy team members and comprehensively achieves a high standard of documentation and record keeping criterion required by NDIA. "

"Fantastic program for case noting and invoicing. Very prompt support team listen to the user and proactive when it comes to making improvements. Great Work Astalty."

"Where Support Meets Simplicity. My experience with Astalty has been great. It’s been a valuable and supportive tool that makes coordination much smoother and more organised. I especially like how responsive and easy the team is to work with, and how well they understand the needs of NDIS providers. Once you get familiar with it, it becomes a very practical and efficient system, and it genuinely helps take the pressure off day-to-day coordination. I like Astalty for their reliability, clear communication, and strong understanding of NDIS providers ,as an example, when we needed quick updates and coordination between services, they responded promptly and kept everything organised, which made a real difference to supporting the participant smoothly. "

"I stumbled across Astalty shortly after venturing out on my own as a sole trading NDIS Support Coordinator. A CRM clearly built by someone who knows the role inside and out. It is a product that far surpasses others of its kind on the market. It has simplified my processes, provided a one stop shop for everything I need to be operational, and saves me a great deal of time each week. Trialling the full software for a few weeks before committing to an ongoing cost was a huge relief. I recommend this to my sole trader friends in the industry."

"Worth the expense. Best money we have spent on our business. Makes the day to day tasks streamlined and easily capture billable hours and then invoice them. We feel as though it was the best money we ever spent on our business. No more tedious spreadsheets tracking billable hours. No more Sunday afternoons spent invoicing in Xero one at a time. Great templates and NDIS forms streamlines the more mundane tasks."

"So glad I was introduced to Astalty by my previous employer. In my own business now, I'm so much more productive, organised and quicker at completing tasks. The help you get from Astalty staff is so quick, helpful and friendly. Highly recommend Astatlty."

"A remarkable software built for case work and organisational nerds such as myself. A beautiful layout and simple and efficient program which makes my work so much easier - thank you!"

"Amazing Database for Support Coordination"

"Started with the system march 2023 but gave up as it was quite under developed. Started using it again Dec 2024 and was amazed by its progress, well done with all the improvement!"

"Exceptional Support and great software."

"Simple, effective, time saving, easy to use and affordable system for support coordinators"

"Astalty has been a game-changer in navigating the complexities of the NDIS and support coordination. The team is incredibly responsive, knowledgeable, and genuinely cares about the individuals and families they work with. They go above and beyond to ensure services are tailored, funding is used efficiently, and participants feel supported every step of the way. Highly recommend to anyone looking for a professional and compassionate support service!"

"Excellent support coordination software - very impressed with the invoicing process! Affordable, very easy to use and great support available when needed. Highly recommend."

"Great tool. Astalty is very user friendly and is a great way to stay on top of all the information relating to the participant and providers. "

"Asalty is absolutely amazing. The most well thought out and targeted software I have ever used. Each thing I go looking for in the system is exactly where you would expect to find it without watching tutorials. The customer service is on point and extremely efficient. Would give it 6 stars if I could."

"As newcomers to Astalty, we are pleased to say that we are extremely satisified with our experience so far.Compared to other software alternatives we've utilized in the past, Astalty stands out due to its personalized support, regular follow-up phone calls, prompt email responses, frequent cheat sheet updates, and comprehensive instructional videos.Our transition to Astalty has been nothing short of delightful, and we are really happy with this business decision."

"Astalty is incredibly easy to use, with a well-designed workflow, Links to Xero well."

"Astalty has changed the way I work for the better. Having everything in one place, case notes, invoicing, keeping track of billable hours. Even being able to have every bit of information on client profiles is perfect! Super Happy that I choose Astalty software to work with. Highly recommend it to every Support Coordinator!"

"Easiest CRM I've ever used. It's designed in conjunction with support coordinators and we haven't needed any real structured training to get in and set the system up running for all levels of IT competency which was unexpected but such a blessing!"

"Two weeks live with Astalty and we are continually blown away with the software and the service. Just under 1200 active participants and 58 users, not to mention all the historical data we needed to retain - and James, Jonathon and Cian have bent over backwards to help us. The staff love it, management love it. The software is so easy to use, is well put together and just flows. I cannot recommend Astalty and the team enough. Thanks guys. You have made what could have been a nightmare so smooth and everything you have done to facilitate that is very much appreciated."

"As a small independent Support Coordination team, Astalty has changed the way we do business! We’ve finally let go of the admin tasks and spreadsheets that were consuming so much of our time, we’re now more productive and efficient. Our participant data is secure, organised and easily accessible. The interface is intuitive and user friendly, and adding and tracking tasks is a breeze.The training content available is very helpful, and the customer service and helpdesk is professional and responsive.It really has boosted our business productivity and we are so glad we made the jump."

"As a very busy sole trader (SMM Support Coordination) I spent many months looking for a CMS that would save me time, give appropriate notifications and be user friendly. Using Astalty for a couple of months now, it has completely changed my life and made me far more efficient, allowing for additional time for my participants. My only regret is not changing over to Astalty sooner!!"

"USER FRIENDLY AND ACCESSABLE. Very happy to have Astalty as my business partner, keeping my client information audit ready and easily accessible. It is a very user friendly application that is forgiving of my mistakes. It is great that our small team can share information in real time with all clients visible. I like being able to check ommissions of inforamtion via reports that assist if updates had not been completed."

"A great system, easy to learn to work with in the NDIS space, it is easy to navigate and locate participant details at the touch of a button. Sherree, BAble Support Coordination"

"Great software, user friendly and highly recommend!"

"Our company recently moved over to Astalty from another CRM. The experience has been great! Astalty has been open to our feedback and also modified a few things to support our company better. So far it has been a great experience, I couldn't recommend them more highly!"

"I was using a very popular CRM before Astalty and I wasted so much unnecessary administration time recording and processing client details and billing. Astalty has been a game changer to claw back my time as a sole trader in the NDIS. Astalty support is amazing, their format is intuitive and the price is reasonable. Don't look any further for the perfect CRM for NDIS practitioners.Catalyst Social Work"

"Absolutely a game changer ! I love it ! I feel very confident that whether I am preparing for my NDIS audit, or I am needing to check on a co-workers client, Astalty is so user friendly and I can trust that it will provide the exact information at my finger tips. Deciding on what I like most about Astalty is a hard one. From the moment I decided to change my companies client system to Astalty - I have to admit I have not had any issues, Firstly I was impressed with value for money - the costing was something that was a high priority for me. Then their were the other features that I was impressed with ; the ease of use, the regular training, the support provided & the ongoing improvement to the system. I feel that Astalty is and continues to be the best client system I have used, and cannot recommend Astalty enough"

"Excellent Support Coordination Platform. Astalty is a great system to use as a Support Coordinator. It is a very user- friendly system that saves significant amount of time by keeping case notes and billing in one convenient place. The NDIS report templates are particularly helpful, as they are easy to access, download, and come with pre-filled information, making report writing much more efficient. I find the KPI tracking feature extremely useful. The graphic display of billed hours provides a clear and easy-to-understand overview of daily performance."

"As a Support Coordinator, I’ve found Astalty to be the best system I’ve used by far. It’s incredibly user-friendly and has greatly simplified my workflow. It helps keep me on track with automatic alerts for upcoming reports and notifications when I haven't contacted a client in a while. I highly recommend Astalty to anyone!"

"Astalty is an incredible tool for Support Coordination. Our team appreciates the consistent updates and advancements that are provided to improve processes and increase effective time mangement, the incredible response time and the features are a serious game changer in the daily function and compliance within our roles. Thank you to the whole team!"

"My Support Coordination business is so much more compliant now, and my invoicing and batching is lightening fast with Astalty, no unnecessary waist of important hours for me anymore."

"Great system easy to use and smooth to navigate. The set up and ongoing support is great"

"Just started to use this software based on many recommendations by other coordinators. I have found the setting up of clients and invoicing to be easy once it is all navigated. Looking forward to utilising all its other features as I continue to learn the system."

"Great system for support coordination & support team are great"

"A perfect CRM not only for support coordinators but also for behaviour support practitioners. Makes it so easy to bill and case note clients through the day. Quick and seamless."

"My team has been using Astalty for a few months now and we love it. It is easy to use and makes the job of the support coordinators at Orange Elephants Creative Minds a lot easier. It saves us time and allows the management team to stay connect with what staff are achieving."

"Super practical, helpful and user friendly. I've had a really positive experience using Astalty. It's intuitive, easy to navigate, and makes managing a busy Support Coordination caseload much more efficient. I particularly like how simple it is to keep track of tasks, participant information, follow-ups, and funding all in one place. The platform has helped me stay organised, manage my workload effectively, and ensure important actions don't get missed. It's user-friendly, practical, and has genuinely made day-to-day Support Coordination much easier. "