Astalty vs. Visualcare — NDIS Software - Astalty
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NDIS Software

Astalty vs Visualcare

The two products

Them

Visualcare

Visualcare is an Australian-built care management platform for both NDIS and aged care providers. It covers rostering, worker communication, participant information, compliance reporting, and government claims across NDIS, HCP, CHSP, and Medicare. The platform integrates with Xero for invoicing and award-interpreted payroll, with finalised rostered data flowing through to keep finance and operations in sync. Visualcare is positioned for service providers delivering core supports, capacity building, and SIL across the disability and aged care sectors.

Us

Astalty

Astalty is Australian-built NDIS software made by people who have worked directly in the sector. When you call us, you're talking to someone who has actually sat in the role you're in now. Bringing scheduling, invoicing, compliance, and business operations into a single platform built to grow with you, from solo support coordinators to multi-site NDIS providers, with flat per-user pricing, no confusing tiers, and support that's with you every step of the way.

Jokes

We can tell you we're better. Every company comparison page normally ends like this.

But have you ever seen a comparison page where the company that wrote it didn't come out on top?

Neither have we.

Any comparison you find online, including the one you were hoping to find here, was almost certainly written by someone with something to sell. So rather than dressing up our pitch as a fair fight, we'd rather just be straight with you.

Ask Facebook. Find the NDIS provider groups and ask real people what they use and what they think. Look for reviews on independent platforms. The truth about any piece of software lives in the comments section, not on the landing pages of the companies selling it.

That includes this one.

When you've done your research and you're ready to have an honest conversation, we'll be here.

Video testimonials

Hear it from the people using it

Social media

What people post when we're not looking

Organic posts from Facebook groups and social media.

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Support conversations

Real conversations from our support inbox

Screenshots from HelpScout — unedited.

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Customer Reviews

Don't take our word for it

Real, verified reviews from Google and Capterra.

4.9 out of 5.0

Trusted by 1,400+ NDIS businesses

Astalty reviews on Capterra

"I switched to Astalty from Careview 8 months ago, I've never looked back. Astalty's software is fantastic, cost-effective and their customer service team is incredibly helpful. Thanks Astalty"

OL

Oliver Loffelman

"We have been using Astalty for almost 6 months now. James is very receptive to feedback, and the program itself has made things so much easier for our small team."

MO

Megan Osborne

"I'm very pleased I've been working with Astalty for our organisation for nearly 2 years now. It's efficient, comprehensive in all required tasks and makes my core work easier. Thanks so much for this program for UCS. ⭐⭐⭐⭐⭐"

YC

Yvonne Crew

"Astalty is very user friendly and there service is great"

NW

Nicole Winter-Maitland

"Great NDIS program for allocation tracking. Overall a great program that takes feedback to improve constantly, which is good for our specific needs. I would recommend this website for ease of access and the fact that the team is very responsive and always is improving things. Astalty is very user friendly and contains lots of features that makes Participant management easy. Funding allocation tracking especially is a very valued feature. The team is also very responsive to feedback and suggestions, and are quick to fix bugs when they pop up."

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Maddison

"We Switched over from Salesforce to Astalty as a new provider it was a better operating system already setup for our needs. The price point per licensed user is also not overpriced for annual subscriptions."

A(

Across the Coast Abilities (ATCA)

"I just spent two whole days doing stress free uploads, notes, and tasks.Yesterday I decided to trial a few new crms as mine weren't working for me anymore.But I kept coming back to this one.So easy to use!!!There's nothing I need to do at the end of the day as a sole trader.So when I'm finished work, I'm finished!!Everything is within this system.Why didn't I do this sooner?Kicking myself for wasted hours now."

TM

Tink Mac

"Astalty -Efficient and User-Friendly Platform for NDIS Service Management. Overall, my experience with Astalty has been positive. It is a user-friendly platform that helps streamline client management, documentation, scheduling, and reporting in one central location. The system has improved efficiency in day-to-day work, and while there are occasional technical issues, the benefits generally outweigh the drawbacks. I would rate Astalty highly for its ease of use, client information management, and reporting features. The platform is intuitive, helps keep participant records organised, and the calendar and reminder functions assist with managing appointments and tasks efficiently. What I like most about Astalty is that it brings client information, case notes, reporting, and scheduling into one place, making day-to-day work much more streamlined and time-efficient. "

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Meeta

""Astalty has honestly made my day-to-day so much easier as a support coordinator. The tools help me stay on track, get things done quicker, and find the info I need without the hassle. It’s like having a little extra support in my corner every day.""

KM

Kylie Meyers

"I do find Astalty very helpful in my work.It help me to be productive an efficient."

AA

Anne Achten

"COS Review. I have only been using Astalty for 6 weeks now and i feel like a pro! i have had a very good experience so far with it. I like how easy the platform is to use, it is really smooth and easy to use. Very easy to navigate. Also like how it prepopulates templates."

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Veronique

"After making the switch Jonathon and his team continue to be quick to reply with questions and offer detailed solutions with crafted videos and images showing how its done."

RN

Ryan Nielsen

"We have used Astalty for almost 2 years now and the service that we receive is amazing 🤩 We always get a response within half an hour of sending the request in and feel like we are dealing with humans and not machines. The system itself is so quick and simple to use and very easy to understand.Would highly recommend this company for thier product and their support 😊"

LC

Louisa Crowther

"Loving using Astalty it's so easy to use. Easily set up a new client. Input information with ease."

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Marikka Wilken

"Fantastic program for case noting and invoicing. Very prompt support team listen to the user and proactive when it comes to making improvements. Great Work Astalty."

RD

Renee Dodson

"Easy to use and great for staying organised. I’ve had a really good experience using Astalty. It’s very easy to configure and use compared to the previous software I was using for Support Coordination. It helps me stay organised, manage participants, and keep on top of my daily workload without overcomplicating things. "

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Wayne

"Astalty is a brilliant program! I've been using it for over a year in my Support Coordination business, and it has completely transformed the way I work. From case noting and reports to invoicing, everything is streamlined in one place, saving me countless hours. The system is user-friendly, efficient, and well-designed for NDIS professionals. On top of that, the support team is incredibly responsive and always ready to assist if needed. If you're looking for a reliable and time-saving solution, I highly recommend signing up for Astalty!"

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Shannan Fink

"Amazing system, so user-friendly. Any questions get resolved quickly. Billing also made so much more simpler and sync to xero amazing."

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Rebecca Kelly

"I've just changed over to Astalty and have found it really easy to use. The 'help' videos are great and easy to access too"

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bec wilson

"This system is so easy to navigate, it is a all in one system. Makes my job easy. I highly recommend this program."

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Josi Knight

"Astalty provides the most exceptional user interface for Support Coordinators with incredible customer service. The team are always prompt to respond to queries and resolve any technical issues. After considerable research into different platforms for a CRM, Astalty was the only provider with the capacity to deliver a seamless experience for Support Coordinators. Highly recommend to all Support Coordinators!!"

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Kimberley Drechsler

"THANK YOU! Finally a software program that delivers. I have used a lot of software programs, Astalty is by far the BEST. It is easy to use, has great features and is an all in one package. Should you need assistance their customer service is amazing, especially the IT dept. They have great tutorial videos too. Ease of Use, intuitive, Simple! Astalty takes the work out of compliance, and it certainly is value for money. "

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Sabine

"Great program for ease of use. Makes keeping on track for billable hours easy and case notes are easy to find and create with being able to drop email thread and attachments in. Strong task management task board, case notes and billable hours KPI visual to keep on track for ease of billable hours Easy data imports"

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Lisa

"What a fantastic CRM! So easy to navigate and I love how it seamlessly integrates with other applications. 5+ starts!"

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Virginia P

"Excellent support coordination software - very impressed with the invoicing process! Affordable, very easy to use and great support available when needed. Highly recommend."

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Kate Lewis

"We have been using Astalty for 6 months now. It has been a substantial improvement over our previous CRM for Support Coordination. there are still a few improvements i would like to see in it around some of the finer practices but overall pretty good.It has a fair price, support is pretty good to. Worth looking at."

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Amazing Grace

"Our company recently moved over to Astalty from another CRM. The experience has been great! Astalty has been open to our feedback and also modified a few things to support our company better. So far it has been a great experience, I couldn't recommend them more highly!"

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Zoe Walker

"As a new Independent Support Coordinator (3wks) with 6 years' experience using other SC databases. All I can say is wow I am so glad I have made the 'Astalty' choice. Easy to use and excellent customer service before I even signed up. Haven't needed to contact support once started using, easy to use and great online user guides. Thank you - having everything in one place, no more multiple documents - Amazing!"

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Corina

"I have been following this platform since its insepction. It’s amazing especially for sole traders like myself who are support coordinator. Its so cost effective of only billing for users not participants. I find it so easy to use"

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Bronwyn Jones

"Highly Recommended for NDIS Providers. Overall, our experience with Astalty has been very positive. It's a user-friendly platform that has helped streamline our service delivery & support coordination, reduce admin time, and keep our team organised. The scheduling system works well, and the support team is always quick to assist when needed. It has become an important tool in our day-to-day operations and continues to improve with regular updates and user feedback. Astalty has been a great platform for our team. The scheduling system makes managing service delivery simple and keeps everything organised. The support team is also fantastic, always quick to respond and helpful whenever we have questions. Overall, it's an easy-to-use system that has made our day-to-day operations much more efficient. ⭐⭐⭐⭐⭐"

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John

"Easy to use, I love that I can make a task at any time for any participant and don't have to go to their file first. I love that I can generate NDIS forms with all the participants names and mine already pre-filled. I love how easy I can copy information and can copy the NDIS nr from my overview for any participant. The only thing I would like, or haven't found yet is how to put my participants in alphabetical order. I also have not checked the help info yet, which is very extensive. Would recommend Astalty for any SC. for sure."

JD

Janny Domenie

"Astalty has been a godsend to my business. Its functionality is outstanding, it has been very well developed to deliver a great platform for my work as a support coordinator. I have used many other platforms over the years and nothing has compared to Astalty. I could not speak more highly of it."

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Jonea O

"Astalty has been a game-changer for support coordination—simple, intuitive, and tailored to the NDIS space. It makes tracking goals, managing notes, and keeping everything in one place so much easier. Highly recommend for busy coordinators."

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Girish Wadhwa

"Just trialling at the moment but very happy so far and compared to other CRM's this is so much more affordable"

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KIM HALHEAD

"Astalty is a great platform for me as a Support Coordinator. It does everything I need and the owners are constantly looking at ways to cater for the ever changing NDIS landscape. The customer service is fantastic. I highly recommend it."

ES

Eric Swift

"Had looked at a few other providers and found this Astalty to be Very easy to navigate the instructional videos and booklets are easy to read and follow, the Support when unable to figure something out is very quick and responsive, and the whole program Is extremely reasonably priced. It has made my administration hours tolerable. Comes highly recommended"

DL

Deana Lind

"Amazing Program - Highly Recommend. Simple, User Friendly, Aesthetically Pleasing, Improves Efficiency, Fantastic Support"

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Sarah Granger

"This is the best program highly recommended for support coordinators and support workers!! It does everything you need !"

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Lisa Bailey

"Worth the expense. Best money we have spent on our business. Makes the day to day tasks streamlined and easily capture billable hours and then invoice them. We feel as though it was the best money we ever spent on our business. No more tedious spreadsheets tracking billable hours. No more Sunday afternoons spent invoicing in Xero one at a time. Great templates and NDIS forms streamlines the more mundane tasks."

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Byron

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