Astalty vs. Visualcare — NDIS Software - Astalty
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NDIS Software

Astalty vs Visualcare

The two products

Them

Visualcare

Visualcare is an Australian-built care management platform for both NDIS and aged care providers. It covers rostering, worker communication, participant information, compliance reporting, and government claims across NDIS, HCP, CHSP, and Medicare. The platform integrates with Xero for invoicing and award-interpreted payroll, with finalised rostered data flowing through to keep finance and operations in sync. Visualcare is positioned for service providers delivering core supports, capacity building, and SIL across the disability and aged care sectors.

Us

Astalty

Astalty is Australian-built NDIS software made by people who have worked directly in the sector. When you call us, you're talking to someone who has actually sat in the role you're in now. Bringing scheduling, invoicing, compliance, and business operations into a single platform built to grow with you, from solo support coordinators to multi-site NDIS providers, with flat per-user pricing, no confusing tiers, and support that's with you every step of the way.

Jokes

We can tell you we're better. Every company comparison page normally ends like this.

But have you ever seen a comparison page where the company that wrote it didn't come out on top?

Neither have we.

Any comparison you find online, including the one you were hoping to find here, was almost certainly written by someone with something to sell. So rather than dressing up our pitch as a fair fight, we'd rather just be straight with you.

Ask Facebook. Find the NDIS provider groups and ask real people what they use and what they think. Look for reviews on independent platforms. The truth about any piece of software lives in the comments section, not on the landing pages of the companies selling it.

That includes this one.

When you've done your research and you're ready to have an honest conversation, we'll be here.

Video testimonials

Hear it from the people using it

Social media

What people post when we're not looking

Organic posts from Facebook groups and social media.

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Support conversations

Real conversations from our support inbox

Screenshots from HelpScout — unedited.

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Google Reviews

Don't take our word for it

Real reviews from Google — 4.9 out of 5.0.

4.9 out of 5.0

Trusted by 1,400+ NDIS businesses

"The Easiest software that I have been able to use. Step by step instructions and I can't wait to try all the new features. Used this as part of a business and as a sole trader and I can't fault it. Only way it could be easier is if it filled itself in!"

J

Joanne

"Being a Support Coordinator, this platform has made my job much less complex, saving time and enabling me a workflow that keeps me on track. It is also quite a simple platform to learn giving you all the resources to support you on the job including videos you can use anytime, and with the package I selected provides email support to help if I ever get stuck. It's been fantastic and the team are so approachable and provide quick efficient service. Highly recommend!!!"

DS

Delia Schiller

"Astalty is so easy to use and navigate, its super user-friendly. It is evident that Astalty has been developed by people who understand the challenges faced by Support Coordinators. The functionality and design, is simple and fresh, allowing Support Coordinators to record everything needed. Highly recommend it!"

CL

Clare L

"This specifically designed Support Coordination Software is perfect. It's affordable and does everything a SC business could need. It's very intuitive for SC's and provides really great oversight regarding your clients at each step of their journey. I especially like the copy and paste features that makes it easy to transfer details from the software to external documents.The software developers are easily accessible and available for any questions, concerns or problems that you may encounter."

ZR

Zoe Rogoff

"Amazing Program - Highly Recommend. Simple, User Friendly, Aesthetically Pleasing, Improves Efficiency, Fantastic Support"

SG

Sarah Granger

"Great program for support coordination. Really easy and convenient to use on the mobile phone."

KW

Kurt Walker

"As a sole trader Support Coordinator, this is a game changer. The tech support is really fast, there are regular training days - free 😁, and the program just works 👌 Integrates with Xero subscription. The Astalty team don't sit on their hands either, there are regular updates and improvements to the software."

DA

Deborah Allen

"As a small business owner providing Support Coordination, Astalty has been an absolute game changer! I am able to spend more time working with participants than I do on admin, everything is so streamlined and the invoicing is just seamless."

KO

Kimberley ogg

"Great platform, would highly recommend. The service is very prompt with any issues."

PS

Paul Shearing

"Great software, user friendly and highly recommend!"

LD

Lorraine Dwyer

"Astalty is incredibly easy to use, with a well-designed workflow, Links to Xero well."

CS

Cameron Sheppard

"I work at two different companies, that use different programs. I find that Astalty is far superior, for its ease of use. The way it is laid out makes it all really easy and efficient. I will be trying to get the other company to use Astalty as well."

LG

Linda Grellet

"We have been using this program for just over a month now, it was easy to set up and James offered amazing support when transferring clients from our previous CRM."

TM

Tammy McLeod

"My team and I officially moved to Astalty a month ago and couldn't be happier. Astalty helps us manage and prioritise our tasks, streamlines billing and is really easy to navigate. The transition was very smooth and support has been fantastic, always responsive and ready help. Highly recommend!"

CB

Chantal Boaza

"Great software !"

NM

Nicolas Mirguet

""Astalty has honestly made my day-to-day so much easier as a support coordinator. The tools help me stay on track, get things done quicker, and find the info I need without the hassle. It’s like having a little extra support in my corner every day.""

KM

Kylie Meyers

"Great software, really easy to use and easy to set up! definitely recommend"

ES

Equality Disability and Health Care Services

"I'm very pleased I've been working with Astalty for our organisation for nearly 2 years now. It's efficient, comprehensive in all required tasks and makes my core work easier. Thanks so much for this program for UCS. ⭐⭐⭐⭐⭐"

YC

Yvonne Crew

"It has taken a little bit of time to get used to it after utilising another platform, but I am in love with the ease of everything being in the one place."

NB

Nicki Brunton

"We've recently moved from our own purpose built system to Astalty, and have found the transition seamless. Communication has been speedy, solutions quickly found, and feedback taken on board for improving the system. The system itself is very intuitive and user friendly, and the guide videos are very helpful if we get stuck on anything. Highly recommend this tailor made software for any support coordinator out there."

SL

Shannon Lott

"Easy to use, time and cost efficient, growth opportunities are embraced.At the start of 2023, our boutique, niche focussed Support Coordination team moved from a system built for huge companies Astalty and have not looked back since.Ease of use through task planning and time recording has simplified tracking billable hours as well as improved record keeping.The Astalty team welcomes feedback with a view toward meeting current users demands and wish lists. Feedback is accepted resulting in updates being implemented regularly.Keep up the good work, Astalty!"

JH

Jenn Hilditch

"I've had a fantastic experience with Astalty. The system is by far the best I have used – easy to navigate, with all processes and information readily accessible in one location. Having all client resources in one place makes things so much more efficient. They've made sure every step of the process was smooth and stress-free. I especially appreciate their attention to detail and the personalised approach they take to meet the needs of clients. I highly recommend Astalty to anyone looking for reliable and friendly service. Keep up the great work!"

LF

Lyndsay Foale

"Astalty is a great platform for me as a Support Coordinator. It does everything I need and the owners are constantly looking at ways to cater for the ever changing NDIS landscape. The customer service is fantastic. I highly recommend it."

ES

Eric Swift

"Amazing system, so user-friendly. Any questions get resolved quickly. Billing also made so much more simpler and sync to xero amazing."

RK

Rebecca Kelly

"Astalty is a Fantastic program!"

VM

Vibes Fitness Melbourne

"What a great program, very easy to use. The staff are great very helpful and responsive. Look forward to more exciting new features."

RW

Renee Wyatt

"I have used other softwares while working for other organisations and wanted to trial Astalty when I started my own business. I must say Astalty is an absolute WINNER !! Very easy to use and helps me stay efficient and productive. I am a convert and now have a PRO version of the software for my team :-)"

PN

Pavi N

"Deffinitely THE easiest user interface, very intuitive, it's made work a whole lot easier and faster since joining a few months ago. Deffinitely would be my number one recommendation to anyone looking for support coordination software."

GC

Grainne Ni Chinneide

"I have not been in the industry very long, so at first I found Astalty quite confusing. But I have found their tutorials and videos and face to face support have been absolutely fantastic! I can now navigate my way around the program for my needs with ease. I would highly recommend for anyone in the industry."

TB

Tristan Berry

"Absolutely love Astalty, I have used many different software systems for Support Coordination and this one is far superior to all, clearly designed by someone who understands support coordination, very user friendly and so many extras to make our job more streamlined. Cannot recommend enough"

NT

Nic T

"This is such a great program to use for support coordination."

BL

Beth Long

"Astalty has changed the way I work for the better. Having everything in one place, case notes, invoicing, keeping track of billable hours. Even being able to have every bit of information on client profiles is perfect! Super Happy that I choose Astalty software to work with. Highly recommend it to every Support Coordinator!"

CR

Courtney Rodwell

"Astalty is the 5th Support Coordination software package that I looked at, and within the first few days of trialling it and getting feedback from my support team, I had decided to go ahead. I am now 3 months into using Astalty.Astalty is logical and intuitive, and ultimately easy to use.I would encourage new SCs, PRCs and in the future, Navigators, to adopt it as early as possible.Trust me, it's easier to get set up when you only have a few clients to add.While you have the time available, become familiar with the systems, learn how to add implementations to NDIS plan budgets so that you can easily track client spending, and then customise what you need as you grow.1 change that would be useful is the ability to create a client record by uploading an NDIS plan to Astalty. Once the plan format settles after the changeover to PACE is completed this is likely to be easier to implement.Thanks for providing a good solution."

CS

Caleb Standing

"I've just changed over to Astalty and have found it really easy to use. The 'help' videos are great and easy to access too"

BW

bec wilson

"Astalty is very user friendly and there service is great"

NW

Nicole Winter-Maitland

"I've been super happy since making the leap to Astalty. It's really user friendly and obviously designed by a support coordinator because of all the functions it has built in which streamlines your workload. For example, all the NDIS forms are linked to participant accounts and will pre-load with your and their details filled out. Invoicing is quick and easy too."

CW

Carly Wilson

"Great Software for Support Coordination"

DD

David Doherty

"What a perfect program for all Support Coordinators.I am a registered NDIS provider and have been using Astalty for a few months now. It is user-friendly and does everything from creating tasks/case notes to batch invoicing. It integrates with your accounting software with ease.It also stores all client information accepts multiple file types for upload and gives you easy access to the NDIS support catalogue.It is managed extremely well, there are frequent updates and the support is first-class.It's truly a one-stop shop. I wouldn't go without it."

AF

Aaron Forsyth

"I have found the Astalty program easy to use. It is great when you have a few people using the system to streamline tasks and easily see details that are required."

CH

Cristie Hill

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