Astalty vs. Visualcare — NDIS Software - Astalty
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NDIS Software

Astalty vs Visualcare

The two products

Them

Visualcare

Visualcare is an Australian-built care management platform for both NDIS and aged care providers. It covers rostering, worker communication, participant information, compliance reporting, and government claims across NDIS, HCP, CHSP, and Medicare. The platform integrates with Xero for invoicing and award-interpreted payroll, with finalised rostered data flowing through to keep finance and operations in sync. Visualcare is positioned for service providers delivering core supports, capacity building, and SIL across the disability and aged care sectors.

Us

Astalty

Astalty is Australian-built NDIS software made by people who have worked directly in the sector. When you call us, you're talking to someone who has actually sat in the role you're in now. Bringing scheduling, invoicing, compliance, and business operations into a single platform built to grow with you, from solo support coordinators to multi-site NDIS providers, with flat per-user pricing, no confusing tiers, and support that's with you every step of the way.

Jokes

We can tell you we're better. Every company comparison page normally ends like this.

But have you ever seen a comparison page where the company that wrote it didn't come out on top?

Neither have we.

Any comparison you find online, including the one you were hoping to find here, was almost certainly written by someone with something to sell. So rather than dressing up our pitch as a fair fight, we'd rather just be straight with you.

Ask Facebook. Find the NDIS provider groups and ask real people what they use and what they think. Look for reviews on independent platforms. The truth about any piece of software lives in the comments section, not on the landing pages of the companies selling it.

That includes this one.

When you've done your research and you're ready to have an honest conversation, we'll be here.

Video testimonials

Hear it from the people using it

Social media

What people post when we're not looking

Organic posts from Facebook groups and social media.

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Support conversations

Real conversations from our support inbox

Screenshots from HelpScout — unedited.

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Customer Reviews

Don't take our word for it

Real, verified reviews from Google and Capterra.

4.9 out of 5.0

Trusted by 1,400+ NDIS businesses

Astalty reviews on Capterra

"Very good app! i am totally enjoying my experience."

AA

Azike Anastasia

"Astalty is amazing and saves so much work in the background. As a Support Coordinator it a truly valuable resource."

RB

Robyn Broadley

"Astalty has increased my productivity 10 fold. So quick to do invoices and record all discussions, activities and documents."

SS

Sandra Sachs

"Absolutely brilliant software."

AS

aditi saxena

"Excellent software for support coordination. Easy to use and has many functions such as easy access to the price guide :)"

VP

Victoria Potten

"Astalty Review. Astalty has been continuing to evolve & it a great base for creating case notes, clients records - Looking forward to continuing to work with Astalty to support my role. What I do like about the software is the strong customer support, as it is helpful and quick to respond when needed. It is easy to use, with clear navigation that makes it simple to find what you are looking for without confusion. The layout is straightforward, which saves time and effort during daily tasks. I also like that it works as a one-stop shop, allowing everything to be done in one place instead of switching between different systems. Overall, these features make the software practical, convenient, and reliable for everyday work use in the NDIS space. "

F

Fiona

"I have found the Astalty program easy to use. It is great when you have a few people using the system to streamline tasks and easily see details that are required."

CH

Cristie Hill

"It has taken a little bit of time to get used to it after utilising another platform, but I am in love with the ease of everything being in the one place."

NB

Nicki Brunton

"We used a different software before which was fine for our support worker team but was not user friendly for our Support Coordinators. Astalty really makes the difference for coordination."

BC

Brett Clifford

"Value for money. Actually helped me to accurately be able to bill and stop missing gaps I was working for free! Great, I've recommended to many people in our industry. It is an affordable option that was made for our industry. Tracking the tasks into actual time spent. so I actually got paid the correct hours I was spending working!"

R

Romana

"Absolutely love the Astalty program. In the time i have been a support coordinator it is by far the easiest and most user friendly one i have used!"

GP

Gemma Pickett

"I met the Astalty team at a provider expo in 2023 and had a brief run through of the program. When I became Independent in Nov 2023, I went straight to Astalty. Easy to use, the User Guide is so simple and accessible, and the Astalty guys are super responsive and open to feedback and our ideas, which is amazing! Definitely recommend."

AM

Ange McArthur

"Astalty has made my life so much easier. My invoicing time has dramatically reduced and participant information is so easy to record and keep in one place. The support from the Astalty team is amazing. Queries are answered and resolved so promptly that your work is not held up in any way. The regular updates and constant improvements to the program are fantastic. It's a must for Support Coordinators and we also have Allied Health practitioners that use the program."

AP

Anita Perrigo

"I love Astalty! I am 105 😊 and hate having to learn and be taught new computer systems that make no sense to me and I only land up using a small fraction of the program. Astalty is so user friendly, I didn’t need any training, easy to follow, customise, update and does what I need it to do.It is also very affordable and I think whoever designed this program thinks the same way I do. It honestly makes my life so much easier and the tasks being converted to billings makes sure that I can keep everything I need to do and follow up on in one place and, I actually get paid for everything I do now, and it is accurate!Now that it connects to Xero, even my accountant is happy!Tracy YoungPersonal Development CoachYoung Consulting WA"

TY

Tracy Young

"I have recently opened my own business and i am using Astalty to manage my workload and financials. I love the integrations and it cuts my workload down to minimal so i can focus on supporting my participants. Previous work location had Astalty but only Professional but i chose the Premium and i love it. Great work Astalty and team and thank you for making my work life easier."

LI

Lauren Isted

"As a small business, having software that reduces time spent on non-billable tasks has been revolutionary. Astalty allows me to develop, monitor, implement and document all aspects of support for my clients and it is not cost prohibitive for my small business. The customer service is exceptional - no question is "dumb" and even if I should have found the answer myself, I am always supported with a smile and respectful response.I would be lost without Astalty."

AK

Alison Kuylaars

"I love Astalty! I have been using for a while now, get alot for what you pay for! Excellent service and prompt answers to questions if needing some advice. Definitely recommend!"

T(

Tahvy Frew (Tahv)

"As the owner of Blooms Disability Services, I can honestly say we have tried so many different rostering and management systems, and nothing compares to Astalty. It genuinely makes owning and running a disability provider so much easier. The template feature alone is a game changer, and having the NDIS Pricing Guide already integrated saves so much time and stress. There are so many features available, and I feel like I’m only just getting started with everything it can do. Astalty has made transitioning participants, onboarding new employees, and managing compliance far more streamlined and efficient. Thank you for creating a system that truly supports providers while also improving the experience for participants and staff."

TS

Tahlia Sams-James

"Astalty is so easy to use and navigate, its super user-friendly. It is evident that Astalty has been developed by people who understand the challenges faced by Support Coordinators. The functionality and design, is simple and fresh, allowing Support Coordinators to record everything needed. Highly recommend it!"

CL

Clare L

"The First CRM I’ve Actually Enjoyed Using I have been working as a Support Coordinator for over five years and throughout that time I’ve used a range of CRM platforms including ShiftCare, Brevity, VisualCare, and MYP. By far, I have found Vostality to be the most effective and satisfactory platform for my role. As a Support Coordinator, I spend a significant amount of time working within CRM systems, and I’ve found Vostality to be the easiest to navigate and understand. It has made day-to-day workflow much more efficient and has improved my confidence in maintaining documentation, managing budgets, completing shift notes, and accessing templates all within the one system. Overall, it has been a very positive experience so far. I’m looking forward to continuing to build additional templates and further streamline my workflow and documentation processes moving forward. What I like most about Astalty is how easy it is to access and use as a Support Coordinator. The platform makes day-to-day workflow much quicker and more efficient, particularly regarding templates, task management, case notes, funding and budget tracking, and uploading documents. It is very user friendly and streamlines a lot of the administrative side of Support Coordination, allowing coordinators to spend less time navigating systems and more time focusing on participants and service delivery."

R

Ry

"Worth the expense. Best money we have spent on our business. Makes the day to day tasks streamlined and easily capture billable hours and then invoice them. We feel as though it was the best money we ever spent on our business. No more tedious spreadsheets tracking billable hours. No more Sunday afternoons spent invoicing in Xero one at a time. Great templates and NDIS forms streamlines the more mundane tasks."

B

Byron

"Great platform. Would you be able to tweak the program so it puts a consultant name or initials next to each note in Astalty, otherwise you cannot easily see who wrote it. eg: Amin. SSC or SC etc."

CH

Chasleigh Houston

"I've worked in the disability sector for many year and find Astalty one of the best systems I've used. I highly recommend this program. Astalty not only are responsive to concerns and feedback but continue to listen to its users and implement positive change.If you want easy and creative get this program. I love it 😀"

JR

Julie Robinson

"Amazing Astalty - Love them. Overall they are amazing. They continue to update to meet the needs of the Coordinators as the NDIS changes. Love Astalty. It has streamlined my business. It helps me capture billable work, find and save documents in one place. Templates easy to find and pre populate with Participants information. I've been using it for approx 2 years and can't imagine doing my job without it."

A

Ann

"Amazing support, fast and accurate, deals with issues (not that I have many issues quickly). Software is comprehensive, easy to use, logical. A must"

AG

Aaron Goldwater

"Great and user friendly. Astalty provides the easiest experience I’ve ever had—simple, intuitive, and perfect for managing NDIS support coordination. Astalty is truly one of the best all-in-one software solutions for Support Coordinators. Its user-friendly design makes it incredibly easy to navigate, even for those new to digital systems. What really stands out is how it streamlines NDIS support coordination—turning what can often feel like overwhelming admin into a smooth, efficient, and even enjoyable process. With Astalty, managing client information, tracking services, and handling compliance becomes far simpler, allowing Support Coordinators to focus more on delivering quality support rather than getting stuck in paperwork."

C

Cameron

"Fabulous software for NDIS. Very supportive team and happy to answer any questions. Highly recommend Astalty."

S

SM

"As a smaller organization having a system that allows us to keep everything in one place has been a heaven sent, the system is easy to navigate and even easier to teach new staff how to use due to how user friendly and straight forward it has been. If this wasn't enough for us wanting to keep Astalty the customer support is far by the best I have received after using many different CRMs in my working life; Emails are always responded to quickly with direct helpful information!"

JM

Jacob Millar

"ASTATLY - All Efficiency, All class. Amazing, 10/10 cannot rate astalty high enough to any providers out there wanting a low cost, quality system that streamlines operations. The simplistic design allows for little confusion when operating and training with Astalty. We began using astalty for Support Coordination. The Department can now onboarding, intake, case note, budget track, progress report, risk assessment practically everything with absolulte ease. Invoicing is extremely simple, with an entire run taking about a minute and that is including CSV upload. The customer support is extremely helpful, and urgent with their matters and responses. Cannot recommend ASTALTY high enough to anyone in Support Coordination, Allied Health Services or Service Delivery"

J

Joseph

"I trialed a few systems Astalty has come up well above the rest. I’m s trying to get my head around it but when ever I’m stuck the guys help out straight away."

KM

Kylie Meyers

"Excellent System for Time Tracking and Case Management. Love the way it keeps my support coordinators and myself accountable for the week. it has definitely helped to hit billable targets. I love how Astalty helps keep track of billables and keeps me on track. It makes it much easier to manage my day, record billable time as I go, and stay organised with participant tasks, appointments and follow-ups. Having everything in one place helps reduce missed billables and keeps me focused on what needs to be done "

M

Melanie

"I have not been in the industry very long, so at first I found Astalty quite confusing. But I have found their tutorials and videos and face to face support have been absolutely fantastic! I can now navigate my way around the program for my needs with ease. I would highly recommend for anyone in the industry."

TB

Tristan Berry

"As a newly estabished Support Coordination Service, it was imperative that i found a system that would reduce my admin and invoicing time. It is incredibly easy to navigate, the user guide is user friendly, and is always kept up to date with the latest NDIS changes. I recommend trying the 14 free trial period, after this you won't go back to your old systems. "

MB

Mamae Blake (Mai Blake)

"Our company recently moved over to Astalty from another CRM. The experience has been great! Astalty has been open to our feedback and also modified a few things to support our company better. So far it has been a great experience, I couldn't recommend them more highly!"

ZW

Zoe Walker

"Astalty has been effective and efficient to use. Saving me time with invoices and billables in one system! Now I’m looking forward to using the new forms to make it easier for our business to use one complete package. Building Capacity WA."

MG

Mandy Gilbert

"Absolutely love Astalty to meet our business needs. I have have used this system in my role as Support Coordinator as well as Allied Health. I love the ease of use and all the features it has to offer. Highly recommend!!"

JP

Jodi Potter

"Love this Program, It's simple to use but packed with great features & it just keeps improving. Great user guide, just in case you do get stack and also Astalty live training online now. I haven't made it to as many sessions as I'd have liked but this is a fantastic support.Love it.Thanks to Jonathon 7 the team,Narelle"

W

wgrno1

"What an absolute tool to look after people in need. An amazing software which is very easy to use and contains almost everything a support coordinator needs."

AS

arslan sharif

"Love Astalty, easy system to navigate and quick fantastic support if needed. I have recommended Astalty to several other Support Coordinators."

TT

Tamara Tye

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