What providers told us about using Astalty
Last month, we asked our customers: what actually changed?
Not what features they use. Not how often they log in. What has changed in their business since switching to Astalty?
66 providers answered. And the results were more honest, and more compelling than anything we could have written ourselves.
Here's what they told us.
The problem we set out to understand
Running an NDIS business is genuinely hard. The compliance burden is real. The admin is relentless. And for most providers, the hours spent on invoicing, case noting, and chasing paperwork are hours not spent on participants.
We wanted to know whether Astalty was actually moving the needle on that, not according to us, but according to the people using it every day.
So earlier this year, we ran a structured survey across our customer base. 66 providers responded, ranging from sole trader support coordinators to multi-site organisations with hundreds of participants. We asked them six questions about what changed, what improved, and how they'd rate their experience.
This is what they said.
Finding 1: Time savings are real and specific
The most common theme across every open-text response was time. Specifically, time lost to invoicing.
Before Astalty, 42% of respondents were spending 3 to 5 hours per week on invoicing alone. Some were spending more than 10 hours. After switching, 64% now spend less than one hour per week on the same task.
For a sole trader, that's half a working day returned every single week.
When we asked what the single biggest improvement was since switching, the answers were consistent:
"Invoicing used to be so painful."
"Invoicing and billing, I would have normally spent doing this on the weekend."
"Reduced time adding case notes, billing, invoicing. Having all participant information quick to access."
"Cashflow and tracking of unpaid invoices have been the biggest improvement."
One provider put it simply: "I focus more on work and not as much on admin."
Finding 2: 94% feel more confident running their business
This was the finding that surprised us most.
We asked providers whether they felt more confident in how their business was running since using Astalty. 51 out of 66 said significantly more confident. A further 11 said they were a little more confident. That's 94% of respondents reporting a meaningful shift in how they feel about their business.
Confidence isn't a feature. It's not something we built into the product directly. But it's what happens when the back end of your business is organised, visible, and under control.
Providers told us that having everything in one place was the thing that changed how they felt day to day:
"Feeling confident that I have everything in one place and can provide a better service to my participants."
"Clarity and capacity."
"Oversight and understanding of the full business overview."
For a lot of providers, especially sole traders and small teams, that confidence matters.
When you're running the compliance, billing managing a team all at once, not being across it all, is genuinely stressful. Astalty eliminates much of the complexity of NDIS work, but also makes it highly visible, which changes everything.
Finding 3: It's not just admin, it's business performance
When we asked what had improved, the responses weren't just about saving time. They were about running a better business.
"Operational efficiency, cutting down on non-billable time."
"Cut down admin time, better performance management of staff KPIs."
"Meeting compliance and having a single platform for all aspects of the business."
"The report tracking is fantastic. Going through my registration now with NDIS, and I know my systems in place with Astalty are spot on."
58% of providers reported an increase in revenue or profitability since switching. 31 of those said they were operating more efficiently and profitably. 7 said they were generating more revenue directly. The other 28 were either too early to tell or not sure, which is honest, and exactly what you'd expect from a survey that wasn't designed to produce flattering results.
The providers who saw the most impact weren't just the ones saving time on invoicing. They were the ones using Astalty as an actual management tool, running reports, tracking billable hours, monitoring participant funding, staying on top of compliance documents. The platform gave them visibility they didn't have before, and visibility allowed them to make better decisions.
Finding 4: The recommendation signal is unusually strong
We asked providers how likely they were to recommend Astalty to another NDIS provider on a scale of 0 to 10.
50 out of 66 gave a 10. That's 76%, giving a perfect score. A further 8 gave a 9.
That's not a number we engineered. It reflects something we hear constantly, providers who switched to Astalty and then told their networks about it. Rachel from Contemporary Coordination had her team trial it without her knowing, and they came to her recommending it. Sarai from Raw Supports signed up immediately when she went independent, without thinking twice, because she'd seen it at a previous employer.
Most businesses grow on word of mouth. But NDIS providers talk more than most, Facebook groups, coordinator networks, events, hallway conversations. In this sector, a strong recommendation travels fast.
What this means
66 providers took the time to answer honestly. Some flagged things they want us to improve. Not all of them have been with us long. Not all of them use every feature. That's in the data too.
What's also in the data: most of them are saving real time, feeling more in control of their business, and would tell another provider to make the switch.
If you're still on spreadsheets, still spending Friday afternoons on invoicing, still jumping between three systems to do one job, that's the version of your week most of these providers used to have.
Most of them say the same thing when they look back.
They wish they'd switched sooner.
Try it for yourself
If you're interested in seeing these features first hand, book a free discovery call with our team. We'll take the time to understand your business before we do anything else, no generic demo, just a conversation about what's actually getting in the way.
From there, we'll put together a demonstration tailored to your specific pain points.
In the meantime, you're welcome to trial Astalty free for 14 days, no credit card required. Have a look around and get a feel for whether it fits.
If any of the frustrations in this report sound like your current week, it's probably worth a conversation.
Book a discovery call here.
Survey methodology: 66 current Astalty customers responded to a structured survey. Respondents included sole traders, small teams, and multi-site organisations. Open-text responses are quoted directly and unedited. No incentive was provided for participation in this survey.
