What is Support Coordination?

Wednesday, 15th February 2023

3 min read

What is Support Coordination?

For individuals with disabilities, navigating the  NDIS can be a confusing and overwhelming experience. With so many different options for support and services, it can be difficult to know where to turn. That's where Support Coordination comes in. But what exactly is Support Coordination, and how can it help individuals under the NDIS?

Support Coordination is a service that assists individuals with disabilities in accessing the support and services they need under the NDIS. A Support Coordinator acts as a liaison between the individual with a disability and the various service providers and organisations that can assist them.

There are three levels of Support Coordination, each with a different level of intensity and focus. Level 1, Support Connection, provides information and assistance to help individuals connect with the services they need. Level 2, Support Coordination, involves more in-depth assistance with developing a comprehensive support plan and connecting individuals with appropriate services and resources. Level 3, Specialist Support Coordination, provides intensive support and advocacy for individuals with complex needs.

So, what does a Support Coordinator do on a daily basis? The role of a Support Coordinator can vary depending on the individual's needs and the level of Support Coordination they require. However, some common tasks include discussing support options with the Participant, meeting with the Participant and other services provided, connecting Participants with Allied Health Professionals, writing reports and providing ongoing support to ensure that the Participants' needs are being met.

The role of a Support Coordinator is also critical in ensuring that individuals with disabilities receive the services and support they are entitled to. A Support Coordinator will work with the individual and the relevant service providers to ensure that their rights and entitlements are being respected and upheld. They will also advocate on behalf of the individual to ensure that their needs are being met, and they will monitor the services being provided to ensure that they are of high quality and effective. For example, they may request a statement from a service provider to ensure that the services are being utilised correctly, they may ensure that there is a signed service agreement in place. They may also ask the provider to provide reports on the Participant's progress over the plan period.

Another important aspect of Support Coordination is ensuring that the individual's support plan is regularly reviewed and updated. As individuals with disabilities grow and change, their support needs may also change. A Support Coordinator will work with the individual to ensure that their support plan remains up-to-date and reflects their current needs and goals. This can include connecting them with new services and resources, modifying existing services, and ensuring that their support plan continues to meet their needs over time.

In conclusion, Support Coordination is a vital service for individuals with disabilities that provides comprehensive, person-centred support. With the help of a Support Coordinator, individuals with disabilities can navigate the service system with confidence, knowing that they have someone on their side to help them achieve their goals and live fulfilling lives.

Image of Jonathon Power

Jonathon Power

Jonathon is the Managing Director of a Disability Service Provider based in Lake Macquarie. Having grown up with parents who both have a disability, Jonathon is passionate about inclusion and accessibility. Jonathon has a keen interest in helping businesses to streamline their processes whilst using technology to innovate.